Customer Service Sales

***************@*****.*** Contact no.: 510-***-****

PREETI KANDPAL

**** **** ******, **********, ** 94608.

***************@*****.***, Cell no: 510-***-****

SUMMARY

More than 2 years of experience in Sales and Operations management, Client interaction, Marketing

and sales, lead generation, Data management and Data analysis.

Enthusiastic customer service/telesales representative, product demo and training as well as in depth

understanding of the sales cycle process.

MBA in 2010 2012 (Marketing and Finance) from Doon University Dehradun, India.

Proficient in MS Word, MS Excel advance, MS Power Point, CRM.

KEY SKILLS: Quick learner, Active listening skills, Sharp problem solver, Client relations specialist

and focused on customer satisfaction.

ACCOMPOLISHMENTS

Created strategies to develop and expand existing customer renewal which resulted in a 25% increase

in monthly renewal.

Fielded and processed up to 60 70 calls per day.

Created critical KPIs to track and improve on time delivery, customer issues and safety statistics.

Streamlined the operations, dispatch and deliveries, resulting in a 15% reduction in operating budget.

Boosted customer satisfaction ratings from 30% to 90 95% under 3 months.

WORK EXPERIENCE

Organization: Wolters Kluwer India Pvt. Ltd.

Title: Seminar Sales Associate

Duration: 4th August 2014 – 3rd February 2015

Role and Responsibility:

Successfully managed logistics, coordination and execution of conferences and seminars.

Developed and maintained sales pipeline to achieve lead generation objectives by placing calls,

sending e mails to potential clients for sales and marketing purposes.

Sales: Consistently generated additional revenue through skilled sales techniques.

Identified prospective customers using lead generating methods and performing an average of 60 cold

calls per day.

Managing coordination with clients/partners/marketing teams and vendors engaged in project work.

Fortnightly customer mailer, sharing Key developments/ Use Cases/ Product upgrades etc.

Responsible for implementing all business building and relationship building expectations with

uniquely assigned accounts and customers.

Communicating with clients and merchants to improve and develop business relationships cordially, in

addition to maintaining constant follow up on their feedback.

Post event evaluation (including data entry, monthly revenue, response of the event, analysis and

reviews of reports for event stakeholders).

Advanced user of CRM and C soft (internal tool) sales management software, generating pipeline and

account reports weekly.

Organization: Wolters Kluwer India Pvt Ltd.

Title: Customer Associate (Operations and sales management)

Duration: 11th Feb 2013 – 7th April 2014

Role and Responsibility:

Responsible for order processing, customer service and supply chain for CCH India.

Successfully managed renewal mechanism cycle for the CCH online and electronic products, sending

renewal notice to existing customer database.

Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures

and client track records.

***************@*****.*** Contact no.: 510-***-****

Database Maintenance: Assisted in the managing of the company database and verified, edited and

modified members’ information.

Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key

accounts.

Resolved Customer/Channel Partners/Account Managers enquiries related to Product, prices,

availability, edition, order's status, delivery, dispatches & billing, create product/title master in system.

Strengthened the dealership reputation by providing expert technical explanations and resolving

product disputes between customer and dealers.

Logistic Call management: Liaise with logistic partners for dispatches and deliveries within or outside

India.

Worked closely with Sales team to achieve cash flow target.

Monitors competition and recommend changes in products, service and policy by evaluating results

and competitive developments.

Organization: iTasveer E commerce

Title: Customer Relationship Associate

Duration: 10th Dec 2012– 7th Feb 2013

Role and Responsibility:

Generating leads and revenue Client meeting for promoting our brand, by meeting schools and

companies.

Social media marketing of the company brand, Updating facebook, twitter, linkedin.

Customer engagement through calls and mails, resolving their queries.

Responsible for Operations management, Tracking records of online orders and preparing reports on

daily basis.

Collected, monitored and evaluated customer requirements to achieve desired delivery time and order

fill rates.

Developed rapport with the customer base by handling difficult issues with professionalism.

Organization: Reed Elsevier India Pvt Ltd

Title: Marketing and sales coordinator

Duration: 24th Aug 2012– 24th Nov 2012

Role and Responsibility:

Successfully completed marketing campaigns & survey for introducing scopus in academics &

government markets.

Contributed to the planned and sustained growth of the business through the successful generation of

leads and creation of qualified opportunities.

Worked on Scopus: World’s largest abstract and indexing database, to correct the author profile

correction.

Key coordinator for receiving feedback/information between product manager & research scientist.

Work closely with the Product Manager to ensure post sales activities driving usage and customer

satisfaction scores.

Worked on NASI Scopus awards for Scientist.

SUMMER INTERNSHIP (ACADEMIC PROJECT)

Organization: 2ergo India Pvt Ltd (Software Company)

Title: Business Development Trainee

Duration: 20th June 2012– 19th Aug 2012

Role and Responsibility:

Studying Market Attractiveness and potential market for India and Asia Pacific Region.

Developing Marketing Strategy for India and Asia pacific Region.

Data collection, market research, preparing report.

***************@*****.*** Contact no.: 510-***-****

EXTRA CURRICULLAR ACTIVITIES

Event Management:

Our Student team showcased the Stall of Doon University at the Uttarakhand Industrial Expo, 2011

organised by the Confederation of Indian Industries (CII) at the Integrated Industrial Estate, Haridwar

(Uttarakhand). This was the first major off campus event managed by the Students of the School of

Management.

Organized blood donation camp in the University in 2010.

Member of Event Management for 5th Uttarakhand State Science and Technology Congress (UCOST),

held at Doon University, Dehradun from 10 12 November 2010.

Member of the Cultural Committee, Doon University, Dehradun.

Member of the college Table Tennis and Badminton team.

ACADEMIC PROJECTS

Customer satisfaction and dissatisfaction for fair and lovely cream in 2011.

Effect of mobile advertising via mobile device on youngsters in 2011 2012.

Project on ITC's e choupal and its profitable attempt at rural transformation.

Project on defining the Target Market and Positioning Statement for Employ ability of Students of the

Pioneer Batch of School of Management, Doon University.

QUALIFICATION

2010 2012, MBA (Marketing and Finance), CGPA: 7.44

2007 2010, Bachelor of Science (PCM), CGPA: 5.4

2006 2007, AISSCE Class XII (PCM), CGPA: 6.9

2004 2005, AISSE Class X, CGPA: 7.1

HOBBIES

Sketching, Dancing, Driving, Badminton.

WORK AUTHORIZATION STATUS

Visa: L2 (Already filed for Application for Employment Authorization document) EAD.

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