Admin/Customer Service

Ana Fernandes

T: 857-***-**** E: **************@*****.***

Professional Summary

. Sales and results oriented leader with a proven track record of

reducing the cost of insurance and risk programs and asset protection

by several million dollars.

. Handled incoming calls, personally assisting in all company software

and technology upgrades.

. Typed proposals using word processing, data entry and internet

research tasks. (Bi-lingual)

. Handled all aspects of sales including: completing customer contracts

and warranties and receiving customer payments, cash and credit

card/check transaction.

. Technical Skills; Quickbooks, Photoshop, MS Applications, marketing

and presentation, college level knowledge of writing CSS and

JavaScript code, Web design language and Operating Systems.

Professional Experience

Connextions - Providence, RI Customer Engagement

Specialist - - 09/2014 - Present

. Receive inbound calls from customers interested in learning about and

enrolling in health insurance products to provide efficient assistance

with plan enrollment.

. Place outbound calls following-up on conversations, educating,

enrolling, etc.

Educate customers on healthcare plans, eligibility, subsidies, related

processes

. Ensure proactive customer service, provide objective information

pertaining to coverage, annual notice of change, pharmacy/network

coverage, and drug formularies.

Atlantic Red Crab Co., - New Bedford, MA Office Administrator

(Contracted) - - 5/2013 - 4/2014

. Handled incoming calls, personally assisting in all company software

and technology upgrades.

. Collected plant orders and maintains all equipment and supplies.

. Translate documents in multiple languages for employees and coordinate

events.

. Typed proposals using word processing, data entry and internet

research tasks.

. Performed outbound calls to customers to remind them for appointments

and let them know about upcoming sales

Phillips Pet and Food Supplies: East Taunton, MA Receiving

Administrator - - 12/2012 - 3/2013

. Handled incoming calls and performed general administrative duties.

. Preparing bills of lading, packing list, tax invoice, perform Invoices

and other records.

. Maintained and control warehouse filing system for confidential

documents and invoices.

. Organized and prepared cycle count and perform other duties as

required at the discretion of the company.

On-Process Technology Fall River, Ma Call Center

Representative - - 8/ 2012 - 12/2012

. Researched and explored answers, found alternatives, implemented

solutions to escalating unresolved problems and maintain call center

database accurately and efficiently.

. Fulfill requests by clarifying desired information; completing

transactions; forwarding requests.

. Sell additional services by recognizing opportunities to up-sell

accounts.

Best Buy: North Dartmouth, MA Tablet

Specialist/Sales Associate - - 8/2011 - 6/2012

. Recommend the right solution and identify cross selling opportunities

among customer and employees.

. Solve the customer's needs while develop and foster long-term,

trusting relationships with our customers and exceptional level of

expertise for customers.

. Handled all aspects of sales including: completing customer contracts

and warranties and receiving customer payments, cash and credit

card/check transaction.

Education

. Bristol Community College (2011 - Present) Associate in Communications

(Fall River, MA)

. Brockton High School (2004 - 2007) High School Diploma (Brockton, MA)

Contact this candidate