Customer Service Medical

KATHLEEN A. LEHMAN

** ********* ***** ********, ** 45013 513-***-****

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OBJECTIVE

Highly driven, motivated and multifaceted candidate seeks company needing a

health insurance professional; Eager to analyze and use logistical skills

for moving company forward.

CORE COMPETENCIES

Excellent claims investigation and processing

Strong written and oral communication

Excellent Customer Service skills

Proficient in HIPPA Laws and Regulations

Proficient in medical terminology

EXPERIENCE

Anthem Blue Cross and Blue Shield - Mason, OH 1/2003 - 4/2015

Slashed inventory by approximately ten (10%) percent by reviewing medical

records for identifying possible claims which could be paid without first

having to send them to Medical Review Department. Effectively managed

recovery of over payments which increased company bottom line by 15%.

Liaison to other departments through researching and resolving customer

problems which prevented angry customers from reaching out to the

Department of Insurance.

EDUCATION

University of Cincinnati, Cincinnati, OH

Bachelor of Science - Management

Bachelor of Science - Marketing

COMPUTERS

Microsoft Excel, Word, PowerPoint and Internet. Proficient in learning new

software

VOLUNTEER ORGANIZATIONS

SAY Soccer and Volleyball Referee

Parachute

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