Customer Service Sales

Robert Byrnes

Warehouse Logistics Manager

* ** ** ** *** Long Island City 11109 #1802

Seasoned Warehouse Logistics Manager/ Warehouse Operations

Expanding Distribution Channels

Respected executive with 30 plus year career in warehouse management, sales/marketing, customer service and

administration in air/marine, freight forwarding and domestic/international logistics. Extensive expertise in

development of client relationships internationally. Repeated success managing operational and warehouse staff.

services.

. Core competencies include:

● Warehouse Logistics Expert ● Customer Service Rate Negotiation

● Multi channel Product Distribution ● Operations Management

● Administration Importing/Exporting Regulatory Compliance

● Training/Development

PROFESSIONAL EXPERIENCE

2011 Present

JIFF LOGISTICS, Jamaica, N.Y.

Account warehouse manger

Executive with warehouse management, sales/marketing, customer service, and administration experience in air/marine,

freight forwarding, and international/domestic logistics.

■ Identifies underperforming operations, develops innovative process improvements, and significantly boosts

efficiency, accuracy, reliability, and business.

■ Coordinates high performance teams through complex initiatives to achieve company goals, meet changing

business demands, and deliver consistent results in challenging environments.

■ Negotiates with vendors, executives, clients, and organizations to secure optimal, cost efficient pricing.

Specialties: Warehouse management cost Savings, Air Freight, Problem solving

2010 2012

ATA FREIGHT, Garden City, N.Y

Account Warehouse manger

Reduced costs, streamlined systems. Stopped constant errors. Improved customer satisfaction. Managed both sales

and service for office of 18 people. Exceeded 2010 Budget. Directed most productive Branch in North America.

■ Identified and met client needs, forging key partnerships to drive sales from $0 to more than $100M in

less than one year.

■ Spearheaded strategic plans to position offices in global markets, expanding import/export operations

while driving international sales to generate 25% increase in overseas business.

Robert Byrnes, Page 2

● Performed consistent and thorough follow up meetings and strengthened partnerships with overseas agents

to amplify cash flow 20%.

● Evaluated and audited telecommunications and utility invoices to uncover $2.1K in incorrect billing charges

and save $50K in overage costs.

● Raised profit margins 15% while decreasing costs 20% through reengineering operations, restructuring

employee headcount, and reducing overtime and labor costs.

● Negotiated lower rates with carriers and truckers to save 15% in direct expenses with both GOH and ticketing

process

● Established a collaborative, team oriented employee management relationship, enhancing personnel

satisfaction through cross functional training while lowering turnover 51%.

● Conducted in depth research, selected, and installed leading edge telecommunications system that

dramatically improved customer satisfaction and drove productivity more than 50% developed new business

relationships with international offices and agents.

Recruited to achieve revenue targets through the development of strengthened international relationships and

channels assess and monitor market needs relative to industry trends direct the improvement & execution of

sales software to enhance new sales lead generation internationally.

1993 2010

TFS INTERNATIONAL, Jamaica, N.Y.

Account warehouse manger

Built an impressive record of achievement and advancement through a series of progressively responsible positions

leading high growth ventures in new markets. Travelled extensively throughout Asia to examine sales process and

growth within each location and direct sales performance programs. Developed and implemented program to train

sales staff on domestic and international trade show participation.

Extensive trips to China to learn that side of business.

Established new loading for both GOH and Flat Pack

Improvements made on ticketing process

.1981 1993 E. ARMATA, INC.

Supervision and oversight of all warehouse sales processes. Ensured all incoming and outgoing shipments were

correct and processed in accordance with policies and procedures. Managed secure bank pickup and drops.

Management of overall operational staff and work shifts.

EDUCATION

B.A., Business/Social Science, Boston College.

St. Thomas of Villanova

University of Miami

SPECIAL INTERESTS

Operations Management

Customer Service Rates/Negotiations Total Quality Management

Training/Development, Importing/Exporting Regulatory Compliance

VOLUNTEER ACTIVITY

Volunteer, Creedmore Mental Health Facility, Queens, N.Y.

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