Customer Service Data Entry
Resume:
April S Crooks
Email: *****@********.***.***
**** ******* ****, *********, ** 32539
Telephone: 850-***-****
Objective: Administrative Management, Clerical and Data Entry
Preferably working in a high energy office, conducting a variety of duties, multi-tasking and providing
courteous customer service as well working to coordinate goals of the hiring organization; also working with
a high level of accuracy and efficiency in a job that is fulfilling with an opportunity at advancement.
EDUCATION
AAS, Business Management, NORTHWEST FLORIDA STATE COLLEGE, 2004
Certification in Customer Service Specialist and Human Resource Management, 2003
Attended the PTA Program at PJC. Currently attending UWF for the BA in Exercise Science and dual
enrollment Athletic Training
Additional Certifications and Training:
USAF Fitness Specialist Course (2009)
Smoking Cessation Facilitator (2009)
MTN TSF CPR Instructor Certification (2008-2010, 2010-2012, 2012-2014, 2014-2016)
SCW Fitness Personal Trainer (2010, 2012, 2014)
Becoming an Effective Supervisor (2010)
HQ AFRC Services Agency Services Intro to Mgt (2010)
SYSTEM/APPLICATION QUALIFICATIONS
Online Air Force Fitness Management System
MAJCOM & Base-Level MICT Checklists
Microsoft Office (Word, PowerPoint, Excel)
Microsoft Publisher
Microsoft Outlook
Data Entry/Video Reduction
DEERs, Sharepoint, MilPDS, and In-processing
HIGHLIGHTS OF QUALIFICATIONS
Full Active Secret Security Clearance
Answering phones, Scheduling Appointments, and Inputting 332s
Experienced in Facility Management
Knowledgeable in Maintaining and Securing files
Supportive worker and team player
Able to prioritize workload and meet or exceed deadlines
Enthusiastic
Reliable and adaptable; learn quickly, and take initiative
Able to work with limited funding, providing excellent service and products
Experience working with various ethnicities
13 years previous sales experience
COMMUNITY SERVICE
Volunteering activities include:
Honor Flight Ceremony (2010)
Veteran’s Visitation of Nursing Homes (2010)
Family Day Events for Children and Adults (2008, 2009, 2010, 2014)
Stuffing USO Care Packages at Eglin AFB (2011)
PROFESSIONAL WORK EXPERIENCE
Sep 30, 2014 – Nov 14, 2014: InfoPro Corporation (Contract) Huntsville, AL
Supervisor: Danielle Peele 256-***-**** or Rex 850-***-****
In processing and greeting members
Inputting data into MilPDS and DEERs
Scheduling appointments via Sharepoint and gathering paperwork via Workflow
Answering phones, dealing directly with customers, members and their families
Jul 15, 2014 – Aug 18, 2014: Combined Technical Services, LLC (Contract) Albuquerque, NM
Supervisor: James (Jim) Jackson 254-***-****
Video Reduction
Data entry
Observation of video and clipping of videos for mission requirement testing
Annapolis Maryland
Jan 6 2014 – May 6 2014: Federal Staffing Resources, LLC (Contract)
Supervisor: Vanessa Gentry 813-***-****
Human Performance and Personal Trainer
Administrative daily duties
Management Responsibility of Facility and Fitness Program
Maintain facility daily functions and conduct all Base F2F testing
Inputting information and data entry into specific required network systems
Observes and analyzes operations and initiates corrective actions or rescheduling
Securing documents, creating files, maintaining files and managing and maintaining required
educational training as well as physical training
Setting appointments, handling reschedules, and maintaining member schedules for weekly and Unit
Training Assemblies
Duke Field, FL
Apr 2008 – Jan 2014 DoD
Supervisor: Col Phillips 850-***-****
Maintained all areas of the Facility making sure lighting, structural, equipment and facility cleanliness
and fire safety were followed and adhered to required expectations.
Maintained files and member records, prepared forms, reports, briefings, slides, training, training
records, created training certificates, updates and secured PII documentation.
Accepted items into inventory, maintained items and sent items out as needed.
Advised patrons of Operation Instructions, expected behavior, appropriate attire, and handles liability
forms to be sure that the interest of the Wing were considered and covered.
Prepared appropriate forms, handled scheduling extracurricular events, and annual functions to
include: preparation, set up, prizes, Public Affairs for marketing, obtaining volunteers for functioning
and the breakdown of events to include writing articles for sponsorships received.
Safeguarded and accounted for equipment items accepted and received. Maintained PMEL account
and scheduling for calibration of scales.
Maintained separate accountability for individual and group member matters.
Implemented testing procedures, coordinated set up with Unit and Wing members, maintained
required training for both PTLs/UFPMs and CPR Instructors
Conduct individual and group training physical sessions based on assessments.
Scheduled repairs, court and Outdoor recreation reservations, and annual events.
Gave tours of the facility providing hours of operation, liability information, additional services
provided as well as any other item of interest for the members and/or their families.
Kept Wing CC abreast of any areas of issue or concern and also advised on ways of prevention or
improvement
Set up an Emergency Reaction Protocol for testing to be sure to have standby, procedures and made
sure to brief assisting PTLs to prevent any miscommunication.
Shalimar, FL
Aug 1995 – Apr 2008 Youth of America
Conducted sales both door to door and via phone conversations
Scheduled meetings, call backs, pickups of sponsorships and follow-ups
Maintains professional and appropriate decorum at all times
Maintains a harmonious business relationship with vendors/owners year after year
Maintained paperwork on business vendors, including addresses and locations, amounts of sponsorship
received, and ad sizes vendors requested.
Distributed material to local communities via schools, Sheriff’s offices, and local businesses and events.
Helped update and create booklets as well as writing seasonal letters for children during the holidays.
References:
Professional:
Destiny Thomas
Duke Field Finance Office
Cheryl Mobley
Okaloosa County Sheriff’s Office and 919 SOW Mission Support Group Personnel
Col. Anthony Comtois
Former Wing CC Duke Field and Previous Supervisor
SMSgt. Thomas Bragg
Vehicle Management and Logistic Readiness
Personal:
MSgt. Charles (Ray) Short
919 SOW/Command Post and Eglin CSA
Kim Hernandez
919 Quality Assurance
Contact this candidate