Customer Service Manager

* ******* *. *******

**** ***** *********, *** *** Bronx, New York 10451

917-***-**** ************@*****.***

* ******** ********* ********** ******* Sales

Professional in Management with over 10 years experience. Fully qualified

in building strategic partnerships; possess excellent oral and written

communications skills.

Core Competencies:

Strategic Planning . Customer Service . Scheduling . Works Well Under

Pressure

Vendor Relationships . Team Player . Detailed Oriented . Policies and

Procedures

Career Highlights

General Manager, Florsheim-Shoe Company, New York, New York (April 1999-

July 2013)

Management: Managed the daily store operations to achieve targeted

productivity, sales, and productivity while supervising employees

Customer Service Associate: Responsible for delivering high quality

customer service through efficient and accurate handling of over the

counter transactions in compliance with company policies

Visual Merchandising: Managed an appealing, easy-to-shop environment for

customers by ensuring visual merchandising standards were maintained

throughout the store

Project Management: Prioritized time sensitive projects with attention to

detail

Owner, G'Maze Designer Shoes, New York, New York (January 1996-March 1999)

Management: Supervised the training of new and current team members

Visual Merchandising: Managed daily replenishment of merchandise for

customer selection

Payroll: Maintained store payroll budget through effective scheduling for

all team members

Customer Relations: Effectively troubleshoot basic customer service

problems in all product areas

Operations Management: Responsible for having appropriate coverage and

staff for store which included recruiting, interviewing, training, and the

hiring of employees

Cash Management: Performed cash register functions to include counting

money, following anti-fraud register procedures, organzing daily receipts,

and credit card transactions

Client Relations: Resolved customers queries to ensure customer

satisfaction & retention

1

Sales Associate/Assistant Manager/Manager, Florsheim/Adler Shoes, New York,

New York (February 1990-December 1995)

Management: Managed all aspects of store operations to obtain the highest

level of sales and profitability while maintaining a consistent customer

base with a focus on profitability, total customer service, associate

training and development, merchandise management, payroll, banking, cash

and inventory control

Sales Operations: Serviced existing accounts and established new accounts

by performing the following functions such as customer service, cashering,

store operations and merchandising

Training & Development: Completed a series of training sessions to advance

from Assistant Manager to Store Manager

Education

1 High School Diploma, Walton High School, Bronx, NY

Technical Skills

Microsoft Office Suite including Excel, Internet, Social Networks, Email,

Industry Specific Software and Tools

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