Quality Customer Service

Jeffrey R. McMahon

**** ******* ***** ***********, ** 27358 Primary Phone: 336-***-**** Secondary Phone: 336-***-****

*********@*****.***

Quality Assurance, HACCP, GMP, FDA, Compliance, Operations, Food Safety, Lean/6-Sigma, FSMA

OBJECTIVE .

Results driven, strategically focused Quality, Compliance and Operations leader with 30-years industry experience seeking

executive leadership position within an enterprise demonstrating sustained bottom -line financial results, continuous

improvement and employee development.

EXPERIENCE .

7/2012 – Present Lorillard Corporation Greensboro, NC .

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Senior Director, Corporate Quality reporting to the Chief Compliance Officer

Lorillard Tobacco Co, a $6B provider of premium menthol cigarettes and electronic cigarettes - a recognized industry

leader in the implementation of effective Good Manufacturing Practices.

MAJOR DUTIES

Reports to Senior Vice President and Chief Compliance Officer – manages staff of fourteen employees across multiple

sites.

Develop GMP strategic plan and partner with cross-functional staff (i.e. Operations, R&D, IT, Sales/Marketing) for

effective implementation.

Ensure that all registered facilities were at a state of continued inspection readiness; serve as lead company

representative for FDA inspections.

Develop annual quality goals and ensure tactical implementation plans are properly staffed, communicated across the

organization and effectively achieving stated goals.

Ensure the ongoing integrity of the ISO-9001 and ISO-17025 Quality Management Systems.

Lead cross-functional, quality improvement initiatives for bottom-line savings to organization. Utilize lean and 6-sigma

principles, where needed, to drive change.

Subject matter expert on GMP, HACCP and FDA-Tobacco Control Act; adept at ensuring that the ‘why’ is carefully

explained to staff, not just the ‘what’.

Responsible for all aspects of staffing, career development, systems efficiency and achiev ing periodic metrics.

ACCOMPLISHMENTS

Partnered with executive management and their staffs in implementing numerous elements of good manufacturing

practices (GMPs) at all registered facilities, including: master manufacturing/batch records, HACCP, change control,

batch records reporting, supplier quality management system, external inspection process, cleaning/sanitation systems

and an effective product recall process.

Implemented state of the art electronic Quality Management System for documents and doc ument training; non-

conformances, internal auditing and corrective actions automation underway. Implemented 21CFR11 compliant

complaint management software.

Hosted four FDA inspections, resulting in no observations or issuance of Form-483. Established internal auditing process.

Led the development of GMP requirements for e-Cigarettes. Set standards for cleaning, hygiene and training;

implemented auditing and corrective action systems. Supported periodic supplier audits.

Leading efforts to qualify transfer of equipment and brands from RAI resulting from planned acquisition of Lorillard.

Expand scope of ISO-17025 (lab accreditation) system to encompass all targeted HPHCs (Hazardous and Potentially

Hazardous Compounds).

Led numerous cross functional initiatives for reducing the cost of non-conforming product due to presence of foreign

material, variations in paper porosity and product mix-up, yielding >$10-million combined savings for the organization.

Introduced departmental initiatives for developing employees and recognizing achievement.

02/2004 – 07/2012 E. & J. Gallo Winery Modesto, CA St. Helena, CA Healdsburg, CA Livingston, CA .

Senior Director, Global Quality Services

E&J Gallo Winery, a $4B leading provider of California and New World Wines; an industry leader in Quality and Food

Safety systems globally.

MAJOR DUTIES

Responsible for 80+ employees globally and across multiple facilities.

Developed functional and operations strategic operating plan.

Served on corporate executive team.

Jeffrey McMahon Page 2

Worked closely with wine business units for the rapid and safe commercialization of new wine, spirits and beverage

products.

Responsible for all aspects of staffing, career development, laboratory operations, systems e fficiency and achieving

periodic metrics.

Drove development and implementation of packaging enhancements, test method development, sanitation and food

safety systems.

Lean/Six sigma sponsor.

ACCOMPLISHMENTS

Developed and implemented Quality Systems (HACCP, GMP, ISO-9001) and Food Safety Systems (e.g. GFSI, BRC, IFS) for

all Gallo US facilities. Drove food safety systems implementation to import suppliers, co -packing operations and

strategic ingredient partners.

Delivered over $10-million in packaging cost savings, ranging from closures, glass bottles, shippers and labels.

Modernized laboratory operations with the installation of quantitative analytical tools (GC/MS, HPLC, ICP, etc.) and

drove the development of analytical methodologies to augment sensory testing (Aroma, Volatile Sulfur, TCA, etc.).

Developed progressive, risk-based systems for managing ingredient, bulk wine, packaging, and import suppliers.

Sponsored ten Lean/6-sigma projects, focused on reduced rework/waste activities and improved overall product safety

which achieved over $3-million in quantified bottom line savings.

Developed formalized approach for winery in the reduction of customer and consumer complaints. Launched and

institutionalized the efforts globally with leading retail and on-premise customers (Tesco, Aldi, ASDA, Darden,

Sainsbury’s, Suntory).

Knowledgeable in bottling operations, cellaring activities, glass bottle manufacturing, plastics extrusion, flexo -printing,

cork processing.

02/1997 – 02/2004 Goodrich Corporation Burnsville MN, Eagan MN, Gardner KS .

.

Operations Director

Goodrich Corporation, a $5B Tier-1 supplier to the Aerospace Industry, now part of United Technologies.

Sensor Systems Division, a $250M supplier of sensors and integrated systems to the Aerospace Commercial, Regional,

Military, Space and Engines markets.

MAJOR DUTIES

Responsible for 400+ employees across multiple (four) facilities.

Developed division strategic operating plan.

Member of site executive team.

Directed multiple teams in manufacturing, logistics, purchasing, quality, facilities, and engineering.

Corporate continual improvement (CI) representative. Developed common CI training modules, assessment tools and

standardized metrics.

ACCOMPLISHMENTS

Sourced $500k in sub tier suppliers within China, netting 35% material cost reduction.

Drove customer service level to >96%; directed the implementation of kanban pull systems, lean manufacturing, 5S and

visual factory principles.

Lead increased inventory turns by 37% in 2002 resulting in $4M reduced inventory levels. Achieved through changes in

multiple business processes.

Directed the reduction of scrap by 50% primarily using 6-sigma methodologies.

Reduced safety incident rate to below 1.0. Directed "best practice" process for managing and resolving ergonomic issues

in the Eagan facility.

Directed the closure of the San Diego Operations, netting $6M in reduced expenditures. Facility closed on time with

product transferred to the Minnesota operations.

Trained in 6-sigma and Toyota Production System processes. Experienced in ‘Star Point’ principles for work team

development.

07/1984 – 02/1997 3M Company Saint Paul MN, Detroit MI .

Operations Manager

Detroit Plant Technical Manager; Product Development Engineer, Saint Paul; Manufacturing Engineer, Saint Paul

Managed production work-team and launched an organizational restructuring to a High-Performance Manufacturing

Organization utilizing the "Star" principles of work-team development.

Served on plant leadership team, executing site strategic plans.

Introduced the plant quality and health/safety systems and managed the certification process for ISO9001:1994.

Managed the plant technical organization (health/safety, engineering, quality).

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EDUCATION .

University of Saint Thomas Master’s in Business Administration US-MN-Saint Paul

University of Minnesota Bachelor of Science in Chemical Engineering US-MN-Minneapolis

AWARDS / PUBLICATIONS .

Two (2) U.S. Patents issued for low cost hook-and-loop use applications (1992, 1993)

Various presentations on GFSI Implementation, Supplier Quality Risk Assessment and Driving GFSI principles into the

supply chain (2007-2012)

REFERENCES .

Available upon request

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