Customer Service Representative

Linda Newnum ***********@*****.***

**** * ** ** *** W., Middletown, IN 47356

Call Me At: 765-***-**** Linkedin:

https://www.linkedin.com/in/lindanewnum

? Results-Oriented key performer with 20 years of experience ?

Customer Service Excellence is my Performance Goal

Qualification Summary

My most valuable skills and expertise include a keen eye for detail, accuracy, and

a strong aptitude for getting the job done right. I have been an asset to the

companies I have worked for by being able to multi-task and prioritize the jobs

that demanded my attention. I work well without direct supervision and diligently

work above what is required of me. I am proficient in Microsoft Word and Excel, as

well as a host of other office machines, and have an exceptional ability to search

the internet for information when doing research projects.

"Linda has always performed well above my expectations of her." Former supervisor

and VP of Operations

Professional Highlights

Customer Service:

. Experience as customer support specialist

. Exceeded expectations as go-to person for challenging needs of my

department

. Dedication to customer service excellence

Sales:

. Consistently maintained and outperformed monthly quotas.

. Leader in educating clients on the need for new services and

merchandise

. Developed new and different ways to meet the needs of client

families

Leadership:

. Implemented the Aftercare Program for two separate funeral homes

with multiple locations

. Trained associate in carrying out the Aftercare Program

. Developed and maintained monthly goals for top performance of

Aftercare and Preplanning Programs

. Developed progress reports for satisfaction results with client

families

Education Additional Credits

Hospice Volunteer, 2006

Bachelor of Arts, Business Management, Children's Grief Camp Volunteer, 2005-2006

2015

Magna Cum Laude Class President, 2007-2008

Ottawa University, Ottawa, KS Croesus of Pi Sigma Eta, 2007-2008

Associate Degree, Mortuary Science, Chaplain of Eastern Star, 2014-2015

2007-2008 Funeral Director License, State of Indiana

Cum Laude

Mid-America College of Funeral Service, Insurance License, State of Indiana

Jeffersonville, IN

Employment History

Daycare Provider, self-employed in my home

October 2012 to April 2015

Funeral Director, Robert Loose Funeral Home, Anderson, Indiana March

2012 to September 2012

Family Service Advisor, The Outlook Group, Carmel, Indiana March 2010 to

March 2012

Revenue Management Assistant, St. Elizabeth Medical, Lafayette, Indiana

March 2005 to March 2007

Accounting Clerk, DeFord C-D-J, Frankfort, Indiana April 1994 to November

2004

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