Medical Billing Customer Service

CHRISTOPHER LONG

*** *. ***** **. #***, Orange, CA 92867 * 313-***-**** * *************@*****.***

ACCOUNTS RECEIVABLE INSURANCE COLLECTOR

PROFESSIONAL SUMMARY

A highly creative, goal-oriented professional with years of progressive healthcare experience. Extremely organized,

with the ability to manage multiple projects and meet deadlines. A strong work ethic combined with a commitment to

excellence in all projects undertaken.

Medical Billing Analyst Domain Administrator

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Insurance Collections Office Management

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Administrative Support Data Entry / Accounts Receivable

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Office Systems Experienced Interpersonal / Communications Oriented

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Customer / Client Service Oriented Troubleshoot / Quick Thinker

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Team Player / Building Handling / Resolving Issues

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Proficient and highly experienced in utilizing Microsoft Office Applications, Med-Act, Matrix, E-

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Thomas/Genius, MDI Technologies, FISS, E-Premis, CHAMPS, Point Click Care, IVANS, Florida Share

EMPLOYMENT HISTORY

Billing Coordinator 2014 to Present

Skyline Urology, Anaheim, CA

Responsible for coding, posting charges, patient intake, insurance verification, accounts receivable, insurance

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follow ups, scheduling, customer service and management reporting.

• Experience in using MedEvolve and Urochart.

• Contact with all California HMOs, PPOs, Medicare and Medi-Cal providers on a daily basis.

Assistant Manager-Business Office 2012 to 2014

Advantage Management Group / The Manors-Wayne Health and Rehab, Wayne, MI

Handled and coordinated the daily electronic billing of all secondary payors to include AARP, UHC, Cigna,

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BCBS, BCN and HAP

• Posted payment of all payors to patient accounts in Matrix and the company’s Cash Log

• Courier responsibilities for bank deposits to Comerica and PNC banks and post office for certified packets

• Followed up daily with insurance companies to determine payment status in an effort to reduce receivables for

seven Skilled Nursing Facilities

• Performed LOCD research for Medicaid

Work Study / Financial Services /Student 2010 to 2012

Marygrove College, Detroit, MI

Provided administrative support to the Financial Services Department and assisted in data entry, filing,

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answering phones, mail distribution and directing students to the appropriate faculty member

Medical Billing Analyst/Collector 2007 to 2008

Crystal Home Healthcare, Detroit, MI

Performed the daily batch creation, electronic transmission and EOB retrieval for Medicare claims for

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Durable Medical Equipment

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Christopher Long, page 2

• Responsible for correcting claims for valid HCPCS and ICD9 codes, preparing appeals, reconsidering and re-

determining packets to ensure prompt payment, posting of payments received, collection of past due accounts and

daily phone contact with Medicare to resolve payment issues

Medical Billing Analyst/Collector 2007 to 2008

Foot Healthcare Associates, Southfield, MI

• In charge of medical billing for Podiatry, accounts receivable, posting accounts receivable, insurance follow

up, assisting patients with monthly statements and credentialing

Medical Biller/Business Office Manager 2006 to 2007

Luther Haven Nursing Center, Detroit, MI

Performed accurate and timely billing to Medicaid, Medicare, BCBS and HAP

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Responsible for posting payments from payers, collection of past due accounts, coordination with the MDS

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Coordinator to ensure accurate utilization of ICD-9 codes and RUGS Scores, and the monthly reconciliation of

the Resident Trust Account

• Performed and monitored financial functions related to patient accounts

• Corresponded with patients, guardians, conservators and family members to ensure sound patient financial

accounting and bookkeeping

• Performed insurance verification and follow up with the Department of Human Services

Loan Officer 2003 to 2005

Pan-American Mortgage, Tustin, CA

Served as direct liaison to prospective clients, outside lenders and professional appraisers

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Requested, received and analyzed consumer credit profiles and appraisals required to process mortgage

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applications

Collector / Account Specialist 1999 to 2003

Syndicated Office System/Tenet Healthcare, Costa Mesa, CA

Maintained, analyzed and audited patient accounts

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Identified and pursued appropriate reimbursement from third party payers and patients

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Corresponded with appropriate party to resolve external inquiries

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Received and posted payments to patient accounts, while maintaining an exceptional level of productivity

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EDUCATION

Bachelors of Arts in Business Administration-Accounting, Marygrove College, Detroit, MI

Associate of Business Administration, Rancho Santiago College, Santa Ana, CA

MILITARY SERVICE

Administrative Support Specialist / Human Resources 1986 to 1990

United States Marine Corps, Irvine, CA

Honorable discharge

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