Manager/Director/Leader

Home Address: ***** ****** ****** **., ******, IL 60448

Cell Phone: 504-***-****

Professional Education

Bob Boneau Email Address: *********@*****.***

The Ohio State University

A dependable, motivated, personable professional who contributes to positive business results in an organized, goa l-focused

Bachelor of Science Degree

approach. An adaptable problem solver and a results-orientated achiever who holds self and others accountable. Seeking a position

Hospitality Management

to maximize business performance through people, product, and procedures while driving brand relevance and expansi on.

***

Professional Experience and Achievements

Continued

Professional Development

McDonald’s Corporation Operations, Deployment Manager 2014 - 2015

Chicago Region – Warrenville, IL

Director of Managers Course

Orchestrated the region’s implementation and deployment of strategies and nationally sponsored innovations, leading to brand

Developing a Global Mindset growth.

Oversaw, managed, and sequenced the region’s deployment of strategic initiatives to over 750 restaurants in five co-ops.

Management Leadership Course

Ensured successful implementation by managing cross-functional team members, suppliers, and owner/operator organizations.

Trained and verified regional staff and owner/operator organizations on the execution of strategic initiatives.

Accelerated Learning

McDonald’s Corporation Global Delivery & Deployment Manager

Consulting Course 2009 - 2014

Restaurant Solutions Group – Worldwide Training, Learning & Development – Oak Brook, IL

Presentation Skills Course

Developed, delivered, deployed, and maintained learning/people performance solutions for mid -managers around the globe.

Trainers Facilitation Course

Collaborated in the modernization project work of ROIP (Restaurant Operations Improvement Process).

Led the mid-management development global measurement strategy initiative.

HR - Hiring Skills Certified

Delivered and deployed newly designed mid-management classes to each area of the world universities (seven) in 2010-2014.

Operations Course Managed and facilitated consulting and management courses to an audience of global department heads.

Coached many director courses, trainer courses, and presentation skills courses.

ServSafe Certified International travel: Korea 6/10, Dubai 6/11, Thailand 11/11, China 1/12, Germany 11/13, China 2/14.

Hamburger University

McDonald’s Corporation Multi-Unit Operations Manager 2005 - 2009

(Advanced Operations Course)

Central Division – The Great Southern Region – New Orleans, LA

First Things First/Franklin Covey

Directed a profitable and operationally strong 22-restaurant organization. Delivered consistent QSC (Quality, Service, Cleanliness),

Time Management/Franklin Covey maximizing long-term sales and profits, after reopening the Gulf Coast market that was devastated by Hurricane “Katrina” on August

31, 2005.

Operated 22 restaurants within portfolio.

Seven Habits of Highly Effective People

Influenced sales/tc growth, revenue projections and P&L

Rebuilding efforts post “Hurricane Katrina.”

Stress Management by Dale Carnegie controls, portfolio management, and people development.

Positively affected customer complaints per month via

August 31, 2005 – 2009.

o

Basic Management Course Brand Builder vs. Brand Destroyer discussions.

Led a team of four Supervisors, one Market Trainer, one

o Strategically reimaged, rebuilt, and reopened the entire

*** Marketing Manager, four Maintenance Program Leads, four

22+ company market within an 18-month time frame.

Human Resource Leads, one IT Manager, and 22 General

Managers.

o Tactically recruited, hired, orientated, and trained crew

Executed multiple new menu rollouts and promotions.

Awards & Recognition and management teams for 22+ company restaurants

Introduced scorecards for each General Manager and above

from zero crew/managers to current level.

with a market review on the 15th of every month.

Began use of PIP (Performance Improvement Plan) in 2007

With an aggressive plan, paved the way for the region’s

o

Golden Arch Partners Award

along with scorecard accountability.

recovery (restaurant hours, full menu recovery, restaurant

Initiated IFD (Interview for Development) for ALL levels

“Going the Distance” Award support teams, and 24 hours).

of restaurant management to support the development of

Multi-Unit Operations Manager

future talent

Team Excellence Award

McDonald’s Corporation Franchisee & Company Business Consultant 2002 - 2005

New Orleans Gulf Coast Recovery

Central Division – The Great Southern Region – New Orleans, LA

Gulf Coast Recovery Award

Team Collaboration

Accountable for business results of 25 restaurants (four owner/operator organizations). Created an environment of accountability,

Profit - Food Cost Award ownership, and pride through a collaborative partnership from the front lines to the owner. Through ROIP (Restaurant Operations

Central Division Most Improved Improvement Process), improved QSC, growing sales and transactions, leading to improved cash flow.

Team Excellence Award

Led and participated in many new restaurant openings as

Introduced The Great Southern Region to ROIP in 2002,

Central Division – Leading Talent

well as many restaurant closings due to changing market

leading to accountability and ownership of basic restaurant

place.

operational standards.

Outstanding General Manager Award

Led and supported many restaurant acquisitions to/from

Provided leadership (focus and drive) in a market that was

company or to/from owner-operator due to changing

about to undergo sufficient change due to many

Outstanding Performer Award

market place.

underperforming restaurants.

***

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