Customer Service Administrative Assistant

A talented, organized, results-oriented professional skilled in Office

Administration processes and 30-plus years of administrative experience;

has worked with attorneys, architects, marketing professional, and

executives in many fields; extremely strong customer service skills; highly

proficient in Microsoft applications, records retention and maintenance,

database development and maintenance, and general office procedures.

Experienced with administrative support, plus an extraordinary strong work

ethic, strong team player, extreme organizational skills, and strong

customer service skills.

EXPERIENCE

November 2012 Temporary Administrative Assistant & Customer Service

Positions

Present Jacksonville, FL and Spring Hill, TN

October 2007 Project/Jobsite Administrative Assistant & Logistics

Coordinator/Tool Room Manager

July 2012 McKENNEY'S, INC., Mechanical Contractors, Charlotte, North

Carolina

Responsibilities include but are not limited to:

administrative assistance/project accounting on a multi-million

dollar jobsite. This includes but not limited to entering

payroll on a weekly basis; printing our labor reports for three

Project Managers, as well as assist the project coordinator,

project engineer, several foremen on the respective different

parts of this major project. Issue purchase orders as well a

reconcile problem purchase orders from the Main office in

Atlanta; Coordinate schedules for meetings; and project

billings. Responsible for inventory control of consumables and

tools including purchasing of replacement tools and supplies for

field, establish annual buying agreements with vendors, monitor

tool room upkeep; move and lift tools weighing up to 30 pounds,

work with field operations coordinator to optimize job site

material handling methods, establish generic jobsite tool order

- what is required for field teams to properly complete job,

support of operating group managers, project managers, and field

operations coordinator in project scheduling.

July 2004 Administrative Assistant to Preconstruction, Safety & National

Accounts

September 2007 BALFOUR BEATTY CONSTRUCTION, LLC (formerly Centex

Construction, LLC), Charlotte, North Carolina

Responsibilities include but are not limited to: Assist

the estimating staff with Cost Study and Guaranteed Maximum

Price Workbooks to Owners and/or Architects. This includes

typing these reports, making multiple copies for distribution.

Preparing and issuing Bid Package Manuals to interested trade

contractors. Making sure plans and specifications are forwarded

to copy companies for distribution to trade contractors. Making

sure trade contractor addresses are current and accurate.

Preparing project books which contain all information from

initial bid invitations to document transmittals, to copies of

bids to estimating records and calculations. Set up and

organized the Preconstruction Department library. Assisted the

Nationals Accounts Group with all travel arrangements. Ordered

and verified all Cell Phone orders & distribution, plus verified

invoicing for Division V personnel. Planned meetings and

lunches for National Accounts.

March 1999 - Preconstruction Services Assistant

July 2004 RODGERS BUILDERS, INC., Charlotte, North Carolina

Responsibilities include but are not limited to: Assist

the estimating staff with Cost Study and Guaranteed Maximum

Price Workbooks to Owners and/or Architects of upcoming

projects. This includes typing these reports, making multiple

copies for distribution. Prepared Bid Faxes to subcontractors

of upcoming projects; prepared and issued Bid Package Manuals to

interested trade contractors. Verified plans and specifications

were distributed to trade contractors. Verified trade

contractor addresses. Prepared project books which contain all

information from initial bid invitations to document

transmittals, to copies of bids to estimating records and

calculations. Also, assist the Vice President of

Preconstruction and Project Development with any jobs that need

to be processed.

July 1998 - Executive Assistant

March 1999 MICHAEL S. SCOFIELD, ATTORNEY AT LAW, Charlotte, North Carolina

Responsibilities included but were not limited to: setting

up new client files, verifying court dates & times, verifying

Traffic records with DMV in Raleigh for traffic cases;

maintaining financial records for clients (payments to the

firm); verify expenditures for personal injury clients, set

appointments for attorneys and both old and new clients, verify

deposition dates and times and make sure court reporter has been

hired for the depositions of firm clients, preparation of forms

for traffic court, type briefs for criminal client cases, along

with general office duties.

August 1996 - Marketing Coordinator

May 1997 FLORIDA ENTECH CORPORATION, Winter Park, FL

Responsibilities included but were not limited to:

Receiving & logging in RFQ; making sure all quotes are submitted

on time; Responding to customer inquiries & mailing out Media

Kits & brochures; all travel arrangements for all staff;

maintain ACT! marketing program and contact computer program;

processing Marketing incoming & outgoing mail; fielding &

screening all phone calls for Marketing Dept.; answer all phone

calls (5 lines); and general office duties.

January 1996 - Executive Assistant

August 1996 GEM SUPPLY COMPANY, Orlando, FL

Responsibilities included but were not limited to: Support

President of company with all correspondence; answer all phones;

enter orders into computer system (Stanpak); Assist the staff in

all areas of office work - i.e. filing of invoices; maintain

MSDS files on products sold; fax files - incoming & outgoing;

page all outside sales with messages and making sure all service

calls are followed up on; plus general office duties.

September 1995 -Administrative Assistant

December 1995 OLSTEN TEMPORARY SERVICES, Cheyenne, WY

(Working at Norwest Bank of Wyoming, Trust Department)

Responsibilities included but were not limited to: Answer

phones for the Trust Department; routing mail; transcription for

all in Trust Department; Payroll for several Trust accounts;

inventory of items in trust account - i.e. items that were

locked in a safe with the Bank as Executor; mail weekly reports

to arrive at main office on or before deadline; filing

confidential documents in Trust files; assist in maintaining

401K records for companies; along with general office duties.

May 1995 - Administrative Assistant

September 1995 KELLY TEMPORARY SERVICES, Cheyenne, WY

(Working at Wyoming Game & Fish Dept. for both Director's Office

and Personnel Dept.)

Responsibilities included but were not limited to: Assist

Director and staff with all correspondence; notification of

meetings with the Governor and staff; personnel records;

transcribe meeting notes and distribution of same; verifying

anniversary dates for those participating in an early retirement

plan; log overtime for all employees of the Game & Fish

Department - throughout the state; Assist the Personnel Manager

with updating organization charts along with all general office

duties.

October 1994 - Executive Assistant

March 1995 U.S. CREDIT SERVICES, INC./LEGAL RECOVERY SERVICES, Winter

Park, FL

Responsibilities included but were not limited to:

Assistant to President who worked out of the Kentucky office

with all his dictation & correspondence; Assist the local staff

with contracts for the Collection Agency; maintain report logs

to clients - for both companies; answer and screen calls for the

two Vice Presidents; back up cashier and receptionist; all

correspondence - logging checks received; filing liens on

outstanding accounts; maintain the personnel files - attendance

records; along with general office duties.

March 1994 - Office Manager/Administrative Assistant

September 1994 COASTAL RECONSTRUCTION, INC., Winter Park, FL

Responsibilities included but were not limited to:

Preparing proposal letters and contracts for owners of damaged

properties; Subcontractor Agreements; Owner & Subcontractor

change orders; invoicing; maintaining current insurance records

for subcontractors; maintaining current licenses & legal

documents for branch office & updating documents on computer;

check distribution to subcontractors; maintain logs for

proposals, job numbers, owner change orders and application for

Payment/Invoices; managing the office functions: i.e. answer

phones; page messages to Executive Vice President and

supervisors; filing typing; processing incoming and outgoing

mail; shipping & receiving of small parcels, etc.

March 1994 - Cashier (Part Time)

May 1994 PET SUPERMARKET, Store #129, Orlando, FL

September 1993 - Executive Assistant & Administrative Assistant

March 1994 VARIOUS TEMPORARY POSITIONS, Orlando, FL

April 1991 - Assistant to the President & CEO

September 1993 VECTEC, INC., Orlando, FL

September 1989 Executive Assistant & Administrative Assistant

April 1991 VARIOUS TEMPORARY POSITIONS, Orlando, FL

December 1980 - Staff Secretary, Facilities & Administration Dept. and

September 1989 Department Administrative Assistant, Quality Assurance

Dept.

WESTINGHOUSE ELECTRIC CORPORATION, Orlando, FL

EDUCATION VALENCIA COMMUNITY COLLEGE, Orlando, FL

Earned 34 credit hours (while maintaining a 3.6 GPA) in Business

Administration toward earning a Bachelor in Science Degree.

LAKELAND INSTITUTE OF FINE ARTS, Lakeland, FL

a/k/a Everest University - A.A. Degree in Fashion Merchandising

& Retail with minor in Business Administration copy of Degree

available.

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