Customer Service Criminal Justice

** **** **** **. *.E. Cell: 832-***-****

Rochester, MN 55904

*************@*****.***

VALUE STATEMENT

Excellent communication skills:

Establish relationships with clients, staff, social service agencies, and

criminal justice system agencies. Active listening and empathetic

responses help the clients feel understood and help clients freely

express their emotions. Encourage and allow clients to make decisions.

Compassionate, empathetic community leader:

Provide emotional support and crisis intervention to ensure that the

needs of clients are met, inform them of rights under state laws, and

provide assistance with receiving applicable monetary compensation.

AREAS OF EXPERTISE

Detail Oriented Compassionate, empathetic Legal Research

Outstanding Organizational Microsoft Word

Multitasking skills Team player Microsoft Power Point

Excellent communication and Crisis and Problem Solving Corporate Filing

listening skills Personal Advocacy Skills Customer Service

Mentorship Inside Sales

PROFESSIONAL EXPERIENCE

Whole Foods Houston,TX, June 2014-Current

Since the first store opening in 1980, Whole Foods Market has worked to

establish a better way of doing business and serving our customers better.

Furthermore, through becoming a part of a larger community whose welfare

and long-term survival are unalterably linked together with customer

satisfaction.

Bakery Team Member:

Providing excellent customer service, serving bakery products to

customers, educating and informing customers about our bakery

products, stocking product, cleaning, sweeping, mopping, and

overall department maintenance.

Maniilaq Association, Kotzebue, Alaska, November 2010 - March 2012

Health and social services provider to approximately 6,500 people within

the Northwest Arctic Borough and the village of Point Hope. Maniilaq

Associaiton, a non-profit corporation, represents twelve federally

recognized tribes located in Northwest Alaska.

Crisis Center Advocate:

Aide and support crime victims and their children in a wide

range of capacities to include: domestic violence, sexual

assaults, and appropriate response to inbound/outbound crisis

center calls with state and county government to assist crime

victims in pressing through the Criminal Justice system and

toward successful recovery. Offer emotional support and crisis

counseling to crime victims in cities and states. Provide

information on the criminal justice system and draft protective

orders for victims, support agency referrals, aid in acquiring

emergency shelter and facilitate other immediate need. Create

and maintain a corporate filing system; set court dates and

interview victims. Aide in victims' compensation benefits and

status progression.

VOLUNTEER EXPERIENCE/COMMUNITY INVOLVEMENT

Child Advocate Inc., Houston, Texas 77098

Child Advocate:

Child Advocate Volunteers are appointed by a judge to represent the

best interests of a child or sibling group in foster care. They serve

as the judge's eyes and ears while the children are in custody,

ensuring their unique needs are met until they can safely return home

or are permanently placed with a loving relative or adoptive family.

Unlike Child Protective Services caseworkers and court appointed

attorneys who juggle overwhelming caseloads, Child Advocate Volunteers

represent a single child or sibling group at a time. Their advocacy

makes sure no child falls through the cracks of an overburdened child

welfare system.

Volunteer (VIPS) Katy Independent School District, Katy, Texas 77494

Parents Volunteer (Sundown Elementary - 2005-2008):

Aide administration, teachers, and students on school campuses through

a variety of volunteer assignments (ex: faxing, copying student

worksheets for teachers, event planning, and fundraising)

Parent Teacher Association (PTA) Katy Independent School District, Katy,

Texas 77494

Parliamentarian (PTA) Executive Board Officer (Sundown Elementary - 2005-

2008):

Conduct Parent Teacher Association (PTA) Executive Board meetings

utilizing Roberts' Rules of Order.

RELATED WORK EXPERIENCE

United States Penitentiary USP Beaumont Federal Correctional Complex (FCC),

Beaumont, Texas 77705, 1995-1997

Senior Officer:

Capability to meet and deal with people of differing

backgrounds and behavioral patterns.

Federal Bureau of Prisons USP Florence Administrative (ADX), Florence,

Colorado 81226, 1994-1995

Senior Officer:

Enforce regulations governing the operation of a correctional

institution, serving as both a supervisor and counselor of inmates.

Harris County Community Supervision Corrections Department, Houston 77002,

1992-1994

Corrections Officer:

Responsible for the training, security, supervision, and general

welfare of clients in a residential facility. Willing and able to work

outdoors in various types of weather conditions. Document all security

infringements and program rule violations and actions taken. Maintain

log of all activities on shift and update master shift log. Supervise

clients' behavior and treatment. Assist in transportation of clients

in facility vehicles. Assist in collection and analysis of social and

legal history data. Control clients' movements and supervise work

details. Help maintain appropriate case records of persons under

probation supervision. Aide in compiling data necessary for reports.

Collect urine specimens for drug screening as required. Conduct client

general knowledge training. Contribute in helping create a positive

work atmosphere through communicating in a cooperative and amicable

manner with supervisors, coworkers, subordinates and the public.

EDUCATION AND TRAINING

Bachelor of Science, Paralegal Studies, Liberty University, Lynchburg,

VA (2013- Present)

Associate of Science, Paralegal Studies, Ashworth College, Norcross,

GA (2004 - Present)

Civil Law and Litigation for Paralegals (The law office with matters

concerning jurisdiction, venue, preparing basic pleadings, discovery

documents, pre-trial and post-judgment motions, managing the case

file, attending to service of process, and assisting in the

courtroom.)

Tort (The world of torts is violent. There are explosions, collisions,

mishaps, injuries, and deaths. There is libel and slander, assault and

battery, malpractice, and defective products. This course is an

introduction to basic areas of law dealing with civil wrongs, with

coverage of intentional torts, negligence, malpractice, defamation,

joint and vicarious liability, auto insurance, and workers'

compensation.)

Introduction to Paralegalism I (Explores the scope of paralegal

activities in procedural law, criminal law, contracts and business

law, torts and property law, wills and estates, and family law.)

Introduction to Paralegalism II (Legal analysis, interviewing,

investigation, advocacy, and ethics, and providing an overview of

legal research and writing.)

CERTIFICATIONS

Victim Advocacy, University of Houston (August 2011)

Sexual Assault Response Team (S.A.R.T.), Maniilaq Association (August

2011)

Victim Assistance, Office for Victims of Crime (December 2010)

Love and Logic, Katy Independent School District (February 2009)

Correctional Officer, University of Houston-Downtown (1994)

PROFESSIONAL MEMBERSHIPS

Leadership Katy ISD, Katy Independent School District (2008-Present)

HOBBIES/INTERESTS

Foreign Languages (Spanish and Hebrew)

Reading

History

Anthropology

Humanitarian work

Tevis M. Reynolds

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