Customer Service Information Technology

Alicia Davis

**** * ******** ******, *******, IL 60637

773-***-****

************@*****.***

OBJECTIVE

I am looking to thrive in an atmosphere of challenge! I am a hardworking individual with

leadership ability. I am knowledgeable in the organizational needs and development. I am

also known for innovation and lateral thinking skills; and consistent success in solving a

diversity of demanding problems.

EDUCATION

Associate of Arts in Information Technology/Information Technology Support

2016

University of Phoenix

PROFESSIONAL EXPERIENCE

Hearing Screener 2014 - Present

Pediatrix, Chicago, IL

• Performed newborn hearing screens in well-baby and nurseries.

• Used medical equipment to determine if babies possibly had hearing loss.

• Managed paperwork and maintained confidentiality.

• Maintain accuracy and expertise in screening techniques, policies and documentation.

• Provide screening results to hospital personnel, physicians, and parent.

Office Assistant 2011 - 2012

Teenchy Weenchy Daycare, Chicago, IL

• Greeted parents and answered telephone calls.

• Helped with the registration process.

• Managed paperwork and maintained filing system.

• Provided customer service to parents and employees.

• Assisted with inventory of supplies, food, and activities for children.

Document Scanner 2006 - 2007

Des Plaines Office Equipment, Chicago, IL

• Prepped documents, removing items, copying, and making the document clear for

scanning.

• Identified confidential paperwork following established guidelines and procedures.

• Scanned reports and operated equipment that recorded documentation for data files.

• Operated keyboard and other data entry devices to enter data into computer or onto

magnetic tape and disks.

ADDITIONAL EDUCATION

Customer Service Training 2009

YMCA Alliance, Chicago, IL

• Courses included Customer Service, Customer Satisfaction, and Time Management.

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