Customer Service Manager

Sydney F. Zemke

**** ********* ****, **********, ** 22306

************@*****.*** - 603-***-****

Professional Summary

Remarkable organizational ability and a keen eye for detail. Excellent customer service skills and administrative

experience. Well-developed leadership skills and thrives well under pressure. Approaches every task with a clear and

organized mindset and will work until the task is completed quickly and efficiently. Extremely strong work ethic and the

ability to work long hours under difficult conditions. Over six years of management experience with a staff of three to

twenty people over multiple locations.

Work Experience

Lead 100 Ton Inland Captain / Operations Assistant (Tourism)

Potomac Riverboat Company, Alexandria, VA. June 2010 to Present

Supervisor: John Lake, Operations Manager 703-***-****

Assistant Merchandise Manager (Retail)

Friends of the National Zoo (FONZ), Washington, D.C. March 2014 to August 2014

Supervisor: Judy Mabon, Merchandise/Systems Manager

Assistant Visitor Services Manager (Tourism)

Potomac Riverboat Company, Alexandria, VA. March 2013 to March 2014

Supervisor: Lynn Morris, Visitor Services Manager 703-***-****

Operations Assistant / First Mate

Potomac Riverboat Company, Alexandria, VA. July 2006 to March 2013

Supervisor: John Colburn, Assistant Operations Manager 703-***-****

3 Key Manager (Retail)

Journeys, Camp Hill, PA. September 2005 to May 2007

Supervisor: Debbie Jackson, District Manager 717-***-****

Personal Assistant (Engineering)

Thermo Electron, Lowell, Ma. June 2004 to August 2005

Supervisor: Beth Ingemi, Parts Manager 978-***-****

Volunteer Experience

Volunteer Lab Assistant

Alexandria Archaeology Museum, Alexandria, VA. December 2014 to Present

Volunteer Staff Assistant

Fairfax County Medical Reserve Corps, Fairfax, VA. October 2012 to Present

Q-RIUS? Volunteer (Photography and Botany)

Smithsonian Museum of Natural History, Washington, DC. March 2013 to January 2014

Education

Messiah College - 2003 to 2007

Bachelors of Arts in Photography and Graphic Art

Northern Virginia Community College - 2009 to Present

Associates in Social Science, Health Science Career Certificate

FEMA Independent Study, Online Certification

IS 100.a – Introduction to Incident Command System (ICS)

IS 200.b – ICS for Single Resources and Initial Action Incident

IS 700.a – Introduction to National Incident Management System (NIMS)

IS 011.a – Animals in Disasters: Community Planning

IS 245.a – Defense Priorities and Allocation Systems (DPAS)

Technical Skills

Excellent computer and typing skills on a Mac and PC platform. Proficient in Microsoft Office: Word, Excel, Powerpoint,

and Access, as well as Photoshop, Illustrator, InDesign, Bridge, and Quark. Extensive knowledge of digital and traditional

photographic technologies. Currently CPR and First Aid Certified and hold Transportation Workers Identification

Credentials (TWIC) and a FCC Radio Operators License. Maintenance and operation of vessels 100 tons or less on inland

waters.

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