Customer Service Representative
Resume:
Robert H. Drake
Harvest, AL 35749
256-***-****: mobile/home
256-***-****: daytime
********@*****.***
Summary
Having more than 14 years of experience as a Media and Public Relations professional,
where I have used my excellent communications skills, astute business acumen and
above-average abilities for influencing the vital link between educational institutions,
business and the community at-large through facilitation, public speaking and
volunteerism.
Education: Alabama A&M University
Bachelor of Arts in Communications
Certifications: Six Sigma (Green Belt)
Experience:
WJAB – FM 90.9 - Huntsville, AL
11/2013 to present On – Air Announcer and Host
Serve as host for the Monday edition of “Mellow Madness ‘til Midnight,” from
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8:00 p.m. to 12:00 a.m, a program format which features smooth jazz and
mellow vocals genre of music from the 1980’s to present.
Americorps/VISTA – Huntsville, AL
07/2013 to present Outreach Coordinator
Formulate policies and procedures related to conducting the community needs
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assessment
Conduct training sessions for volunteers on how to use the community
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assessment needs surveys to gather community data.
Research, develop and write inquiries, letters and other public relations
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documents
Coordinate the development of a promotional video for the HNUSR (Huntsville
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Network for Urban School Renewal.)
Manage and plan the Annual Fundraising Event
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Identify main client groups and audiences, determine the best way to
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communicate publicity information, and develop and implement a communication
plan.
ITT Technical Institute – Madison, AL
06/2012 to 06/2013 Educational Representative
Recruit adult and high school prospective students, and assess their educational
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needs and explain the benefits and objectives of the programs offered by ITT.
Conducts face-to-face/personal interviews, telephone interviews and e-mail
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correspondence to identify prospective students and determine their needs,
concerns and interests.
Assist in facilitating orientation and registration activities.
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Mentors students through the Admissions process, and assures compliance with
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applicable company policies and procedures, laws and regulations.
Alabama A&M University – Normal, AL
09/2010 to 11/2011 Admissions Counselor and Recruiter
Managed the communications strategy plan which included; script writing for
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video productions featuring university students, attending college fairs, speaking
at schools, and to business, civic and religious organizations on the benefits of
education obtained at the university.
Utilized both print and broadcast media to support the overall strategic goals.
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Oversaw the communication of events and activities where prospective students,
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their families and alumni were in attendance.
Developed relationships with organizations, administrators, and the community-
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at-large in assisting those prospective students with reaching their goals.
Dynetics, Inc. – Huntsville, AL
07/1999 to 07/2010 Video Production Operations Coordinator
Worked for Dynetics, a vendor contractor to NASA/Marshall Space Flight Center
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to administer full service communications.
Provided on-camera talent and voice narration for video projects giving direct
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support to Marshall Space Flight Center Television, facilitating the production and
directing of video projects.
Edited news broadcasts featuring stories about Marshall Space Flight Center
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research and activities through interaction with the TiVo recording and linear
editing system, and ensuring brand cache is maintained.
Managed the tape operations facility, providing overseer services and
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maintenance of daily activities/services for Marshall Space Flight Center
Videotape Archives.
Coordinated duplication and distribution activities of the facility, providing
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assistance to producers with media uplinks and streaming of video.
WTKI – AM 1450 – Huntsville, AL
12/1998 to 11/2000 Producer
Served as producer for local sports programming and sports talk shows
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Scheduled interviews with various sports personalities
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Co-hosted local program featuring local and statewide, semi-pro and college
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programs
Coordinated local sports wrap-up programs for final evening broadcasts.
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A I Signal Research, Inc. – Huntsville, AL
12/1997 to 12/1998 Public Information Associate
Representative for the Exhibits Program at Marshall Space Flight Center as a
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NASA subcontractor.
Scheduled the appearances of various scale models of Advanced Space
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Transportation vehicles at trade shows and seminars throughout the country.
Promoted the economic and social advantages of the Reusable Launch Vehicle
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Technology through media presentations.
WJAB – FM 90.9 – Huntsville, AL
03/1992 to 12/1997 News and Public Affairs Director
Managed the news desk while serving as Senior News Reporter/Producer (a role
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previously held.)
Trained student interns in news writing and reporting.
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Served as producer and host of a weekly, live program promoting the students,
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faculty, staff, events, academics and research o the Alabama A&M University
campus.
Hosted various television programs produced by the AAMU Telecommunications
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Center.
Conducted several live interviews with various representatives from the
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business, political and educational arena on local and national levels.
Community Involvement:
Alpha Phi Alpha Fraternity, Inc. Delta Theta Lambda Chapter
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(Public Relations liaison/Vice President elect; 2013-2014)
James A. Lane Boys and Girls Club (Advisory Board)
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WJAB 90.9 FM and AAMU TV 78 (volunteer announcer and host.)
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References will be provided upon request.
Contact this candidate