Customer Service Management

ELIZABETH PERKOSKY

*** ***** ****** *****: 940-***-****

Lantana, TX 76226 Email: *****************@*****.***

CAREER PROFILE

Customer-focused leader with cross-industry experience driving operational efficiency and customer satisfaction through the

implementation of superior personnel and time management skills. Detail-oriented professional with extensive experience

preparing documentation, performing records maintenance, and maintaining financial accountability. Technically skilled, with

expertise in systems administration, communications support, and payroll applications. Articulate communicator adept at

cultivating relationships with customers, peers, and senior leadership.

AREAS OF EXPERTISE

Personnel Management Accounts Receivable & Payable Communications Support

Inventory Management Documentation & Filing System Administration

Customer Service Payroll & Financial Tracking Regulatory Compliance

Records Maintenance Interpersonal Relationships Workflow Management

MANAGEMENT EXPERIENCE

Facilitated successful daily operations of school cafeteria through implementation of advanced workflow

management skills; awarded Manager of the Month due to exceptional job performance.

Promoted cooperative environment centered on teamwork and dedication through effective personnel

management.

Achieved scores of 95 or above on all inspections and audits by enforcing strict compliance with regulatory

guidelines and organizational procedures.

Monitored supply levels and maintained appropriate inventory of goods and supplies through careful record

keeping and proactive ordering.

ADMINISTRATIVE SUPPORT E XPERIENCE

Maintained detailed records regarding client transactions, health inspections, and daily finances.

Managed multiple financial applications, including accounts payable, accounts receivable, and payroll.

Provided corporate clients with efficient hardware, software and communications support for a variety of

computer systems.

Successfully provided programming, imaging, and system administration services to several business clients

simultaneously.

CUSTOMER SERVICE E XPERIENCE

Increased sales by 20% by providing exceptional frontline customer service to diverse customer base in fast-

paced sales and food service environments.

Enhanced rates of customer satisfaction and retention by consistently responding to client inquiries over the

phone and in person with professionalism and grace.

Directly supported business clients in need of efficient technical assistance and efficient information

technology solutions.

WORK HISTORY

LEWISVILLE INDEPENDENT SCHOOL DISTRICT, Café Manager, Flower Mound, TX 2006 – Present

SAFEWAY FOOD, Cashier, Flower Mound, TX 2004 – 2006

PRECISE INFORMATION, Administrative Coordinator, Wellington, FL 1997 – 2004

SOFTWARE CONDITIONING, INC., Computer Consultant, North Brunswick NJ 1987 – 1997

E DUCATION & TRAINING

Bachelor of Arts, Psychology and Education, Rutgers University, New Brunswick, NJ

Client Name Resume, Page 2

Certificate, Computer Science, Bryman Institute, East Brunswick, NJ

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