T A MARA STINSON

*** ********** ******* **. 336-***-**** (home) 336-***-**** (cell)

Winston Salem, North Carolina acpdby@r.postjobfree.com

Summary

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a

high level of multicultural awareness and adaptability. Detail-oriented, driven in problem solving and managing daily

office functions. Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills.

Professional Skills

SAP: Intermediate Customer Service: Critical Thinking

Experienced

AS 400: Intermediate Project planning

Phone Etiquette:

MS Word: Advanced Attention to detail

Experienced

MS Excel: Intermediate Team Building

Unix

PowerPoint: Intermediate Business correspondence

SharePoint experience

Recordkeeping: Advanced Filing and data archiving

Self-Starter

Report Development

Work Experience

Office Associate Coalesse (Steelcase)

Winston Salem, NC

Ashley Home Furniture Store

January 2015 Present

Customer Service

Processing loan applications and contracts with

various financial institutions

Opening and closing procedures

Order entry

Scheduling deliveries

EDI orders to manufacturing facility

Processing refunds

Managing confidential data

Record management

Operated multi-line phones

Managed information for accuracy

Managed data in company's internal system

High Point, NC

April 2008 July 2014

Specials Quote Rep Concierge Team

Negotiated and improved on-going special projects for Bank of America, Nike, Shell, Chevron, Fidelity, Sony,

Bank of America, Verizon, numerous colleges, universities, hospitals and hotel chains

Originated and implemented processing ideas for department that improved time management

Researched and achieved product feasibility and costs

Arranged meetings and conference calls with customers, engineers, and sales

Customer Service

Record management

Operated multi-line phones

Managed data and quotes in company's internal engineering system

Ongoing communications with vendors and engineers on products

Data entry operations

Established confidential close relationships with customers and sales representatives

Trained new employees

Quote entry operations

Managed information for accuracy

Crossed trained with order entry and receptionist department

Accomplishments with Coalesse

Created special pricing quotes and won NBC Studio Project, net $1,275,000

Created special pricing quote and won for custom table for Shell, Inc. Project, net $76,000

Created special pricing quote and won large AIG project in Puerto Rico, net $475,000

Saved company over $40,000 RA for incorrect product produced, able to persuade customer to purchase the tables

as is. Met deadline and customer satisfaction

February 2006 March 2008

Customer Service

Huffman Oil

Archdale, NC

Customer Service Handled monetary and credit card payment

processing

Data Entry

Designed ideas for new products

Retail processing and policies

June 2003 February 2006

Administrative Assistant

Forsyth Technical Community College

Winston Salem, NC

Greeted and assisted walk in customers and Ordered supplies for office and seminars

visitors Record management

Created statistical spreadsheets for Director Processed paperwork for classes, lectures and

Processed confidential information meetings

Data entry operations Cut cost by creating advertising literature for

events

Answered incoming calls

Processed monetary transactions for lectures

Assisted with coordinating events with Winston

Managed information for accuracy

Salem Chamber of Commerce

October 2002 June 2003

Records Clerk

Forsyth Technical Community College

Winston Salem, NC

Customer Service Processed transcript requests

Processed confidential information Processed incoming and outgoing

correspondence

Data entry operations

Entered data in system for instructors

Managed information for accuracy

Answered incoming calls

Education

Certification in MS Excel Lexington, NC

Forsyth Technical Community College December, 2005

Associate Degree in General Occupational Lexington, NC

Technology December, 2002

Davidson County Community College

Certification in Office Systems Processing Lexington, NC

Davidson County Community College December, 2001

Contact this candidate