Customer Service Sales

RHONA LEARY **** SW ***th Place

Ph: 786-***-**** Miami, FL 33176

********@*****.*** Professional Summary Outgoing person offering superb customer service proficiency and passion for exceeding sales goals. Results-oriented professional, specializing in retail and sales.

With a unique ability to relate to diverse clients and close high-dollar sales. Hard working who drives high sales in both slow and busy shifts. Also with background in Administrating Assistant and Management. Who Maintains an orderly and also has a friendly and enthusiastic positive attitude. Eager and able to learn new tasks quickly. Skills

Customer and Personal Service

Experience

Y.E.S Specialist Sales (Free People, Joie) Bloomingdales The Falls

Oversee activities directly related to making products or providing services.

Assistant Manager Nine West Dadeland & S. Beach

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Listen to and resolve customer complaints regarding services, products, or personnel.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Keep records of purchases, sales, and requisitions.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Excellent customer service, strong people skills.

Sales & Returns.

Enforce safety, health, and security rules.

Examine merchandize to ensure that it is correctly priced and displayed and

Clerical

Coordination

Direct and coordinate activities of businesses or departments concerned with the production, pricing, and sales.

Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

POS System, PC

Inventory & visual merchandizing.

Provide staff with assistance in performing difficult or complicated duties.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Responsible for store overall, training new staff.

Responsible for all of the space overview, and store operational.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Administration and Management

Attend company meetings to exchange product information and coordinate work activities with other departments.

Assign employees to specific duties.

Monitoring

Sales and Marketing

Service Orientation

Judgment and Decision Making

Aug 2009 -Apr 2013 Miami, FL

Mar 2013 -Present Miami, Fl

Administrative Assistant Isabel Cabanillas USA Corporation

Oversee activities directly related to making products or providing services.

Administrative Assistant & Supervision United Parcel Service (UPS)

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Manage staff, preparing work schedules and assigning specific duties.

Manage the movement of goods into and out of production facilities.

Maintain scheduling and event calendars.

Locate and attach appropriate files to incoming correspondence requiring replies.

Load or unload materials into containers or onto trucks and audit hazmat packages for D.O.T compliance.

Maintain scanning equipment, inbound and outbound trailers.

that it functions as advertised. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandize.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Establish and implement policies, goals, objectives, and procedures for their department.

Plan and coordinate advertising campaigns and sales promotions, and prepare merchandize displays and advertising copy.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

Comply with prescribed safety procedures or federal laws regulating waste disposal methods.

Clean contaminated equipment or areas for re-use, using detergents or solvents, sandblasters, filter pumps, or steam cleaners.

Great customer service, Top seller with multiple repeat customers.

General office duties, visual merchandizing, & marketing.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Develop or implement product-marketing strategies, including advertising campaigns or sales promotions, setting up trade shows.

Create, maintain, and enter information into databases.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Coordinate conferences, meetings, or special events.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Prepare and maintain records and reports of inventories,shortages, shipments, expenditures, and goods used or issued.

General duties, computer skills, PC, data entry.

Use computers for various applications, such as database management or word processing.

Arrange conference, trade shows,meeting, or travel reservations.

Jan 2008 -Aug 2009 Miami, FL

Oct 1995 -Apr 2003 Miami, Fl

Supervise clerical personnel with address corrections.

Education High School Diploma Miami Coral Park Senior High Art History & Design Bristol, England, UK Filton technical College Community Service Volunteer for Women and Homeless Shelter. Collection of clothing and toys. Awards Top Performer, Inside Sales Team 2012-2013 Nine West Over $ 400k First time in the whole company nation wide. Employee of the Month UPS & Nine West Outstanding Achievement in Customer Satisfaction, 2011 - 2013 Additional Information I have 3 wonderful kids, I have a passion for Outdoor activities, Music, Art, Fashion, Plant & Flowers, Exercises Weight Training and Helping Others. P.T.A Vice-President (7 Years), Fundraising. P.T.A Vice-President for 7 years and school events as fundraising, and helping with teachers.

Assist Supervisor with employees vacations, payroll and other issues.

Miami, FL Jun 1989

Contact this candidate