Human Resources Resource

JAMES A. BERGEN, SPHR

Email: *************@*********.***

***** ***** ***** *****: 248-476-

6885

Northville, Michigan 48167

Mobile: 248-***-****

CAREER SUMMARY

Human Resources leader, SPHR certified, with extensive experience ranging

from plant-level to corporate leadership positions in manufacturing and

service industries. High-energy leader committed to organizational and

personal excellence. Accomplished chief spokesperson with superior

listening, writing, speaking, and facilitation skills. Expertise includes

employee and labor relations, organization development, coaching and

counseling, staffing and talent management, and team building.

PROFESSIONAL EXPERIENCE

Greektown Casino and Hotel

2011-present

Senior Director of Human Resources

Direct human resource initiatives for this regional leader in the gaming

and hospitality industry including employee and labor relations, talent

management, training, safety, and compensation and benefits.

. Deliver training on performance management, sexual harassment, FMLA,

the ADA, and compensation planning.

. Direct coaching and counseling efforts for both salaried and union

employees.

. Respond to charges and inquiries from government agencies including

the EEOC, MDCR, Dept. of Labor, MIOSHA, NLRB, and the Michigan Gaming

Commission Board.

. Provide expert guidance on collective bargaining processes including

cost analysis, strategy, contract interpretation, and administration.

. Manage the employer-union relationship between the company and six

unions representing 1500 employees. Interpret and administer the

collective bargaining agreement, including the grievance procedure

and all discipline, for represented employees.

. Lead the Risk Management, Safety, and Worker Compensation programs

for the company and administer the unemployment claims process.

DST Industries, Inc, Romulus, MI 2008-2009

Tier 1 Supplier of Marketing and Special Vehicle Services

Director of Human Resources

Chief Human Resource Officer for this provider of marketing and special

services for the automotive and entertainment industries. Developed

organization restructuring plans, directed all human resources and labor

relations activities including recruiting, contract administration,

discipline, grievance procedure and contract negotiation preparations.

American Axle and Manufacturing, Detroit, MI

2008

Global Automotive Supplier

Consultant

Directed the preparation and implementation of a recruiting and sourcing

plan to transition the workforce in the original AAM plants in New York

and Michigan. Evaluated and modified the selection process, identified

more than 1000 qualified candidates to replace workers who could opt for

retirement or buyouts, and developed a New Associate Orientation Process

to create a cultural shift in the manufacturing operations. Provided

advice and counsel on human resources, organization development and labor

relations matters.

METALDYNE, Plymouth, MI 1998-2006

Global Tier 1 Automotive Supplier

Human Resources Director, Chassis Group

Senior human resources executive for a $1B business group with 12 plants

in seven countries.

. Served as Chief Spokesperson in labor contract negotiations and

reduced labor costs by more than $50 million per year through

concessionary labor agreements.

. Developed the manpower transition plan for the 1200 union employee New

Castle manufacturing plant acquired from DCX.

. Restructured workflows/reporting relationships and eliminated two

Salaried Bargaining Units.

. Key member of the team that launched Metaldyne University, an

organization dedicated to continual learning and employee development.

. Reduced absenteeism from 6% to less than 2% in six months.

. Directed safety improvement program that reduced recordable injuries

by 50%, reduced reserves by $500,000 and resolved open claims with a

savings of more than $500,000.

. Initiated the Leadership Development and Retention Plan for the

Chassis Group.

. Led the human resource initiatives for five turnaround operations,

including recruiting and on boarding new leadership teams,

restructuring workflows, streamlining HR processes, and improving

employee relations.

. Established hiring criteria, developed FDA compliant training policies

and procedures, and recruited hourly and salaried staff for FDA

regulated mobility device.

. Initiated, wrote and was awarded a $200K training grant from the State

of Michigan.

CIGNA, Southfield, MI

Global Provider of Insurance and Financial Services

Regional Human Resources Manager

Directed all aspects of human resources support for 13 offices and 1100

employees in eight states. Responsibilities included organization design

and development, employee relations, recruiting, staffing, training,

employee communication, compensation planning and benefits

administration. Led and managed a staff of 12 human resources

professionals and associates.

. Developed and launched a decentralized payroll system that reduced

annual payroll related expenses by $1.5 million.

. Developed and implemented an innovative organization design for

commercial claims management that improved claim handling

effectiveness and customer satisfaction.

. Reduced employee turnover by 60% and recruiting expenses by 25%.

. Established a brown field claims office dedicated to GM Product

Liability Claims

. Developed and implemented restructuring and staff-reduction plans for

eight offices.

. Delivered training to more than 300 employees in the areas of

diversity, harassment, team building, interpersonal skills, time

management, and performance management.

THE 7-UP BOTTLING COMPANY OF DETROIT, Redford Michigan

Human Resources Manager

FORD MOTOR COMPANY, Dearborn, Michigan

Human Resources Generalist-Administrative Supervisor

EDUCATION

Master of Public Administration, West Virginia University, Morgantown, WV

Bachelor of Arts, Political Science, West Virginia University, Morgantown,

WV

Contact this candidate