Customer Service Manager
Resume:
Crystal Zumbrum
Houston, TX 77068
********@**.***
OVERVIEW Self-motivated, people-oriented Customer Service and Event Manager
with over six years of experience. Strong communication skills in the
work place and customer relations based in extensive counseling
education. Experience with computer programs including ARCS, MS
Excel, MS Word, and People Center.
WORK EXPERIENCE Facilities Event Manager, Aramark, Minute Maid Park Houston, TX
April 2014-Present
• Managed day to day operations within the facilities department
at Minute Maid park
• Supervised housekeeping, specialized cleaning, and floor care
schedules, reviews, and maintenance
• Coordinate event setups, diagrams, equipment, and furniture
• Collaborate in development and creation of special events
Sales Associate, Athleta, Salt Lake City, UT
June 2013- September 2013
• Assisted customers in acquiring desired apparel
• Surveyed customers’ needs while fielding costumer service
inquires
Concessions Manager, Aramark, Virginia Beach, VA
May 2009- January 2013
• Managed day to day operations within the concessions department
at the Farm Bureau Live
• Supervised Frontline Staff, Kitchen Staff, Cleaning Staff, and
Warehouse Department
• Regulated POS, COS, product quality and inventory levels
• Troubleshot Radiant Register systems
• Led all necessary certification programs for departmental
employees
• Developed an in-house incentive program to increase production
levels and morale
Tennis Coach, Landstown High School, Virginia Beach, VA
January 2008- June 2009
• Demonstrated communication and tennis skills
• Promoted teamwork and encouraged academic excellence
• Developed a mentorship with underprivileged players that
extended beyond graduation
Stand Manager, Aramark Sports, LLC, Virginia Beach, VA
May 2007- April 2009
• Facilitated concession sales at stand location
• Trained and oversaw a staff of up to 35 volunteers in frontline
customer service
• Conducted Quality Assessment and Product Yield Analysis
EDUCATION M.A. Marital and Family Counseling, May 2013
Liberty University, Lynchburg, VA
GPA: 3.89/4.00
B.S. Psychology, May 2011
Virginia Polytechnic Institute and State University, Blacksburg, VA
GPA: 3.66/4.00
VOLUNTEER Assistant Tennis Coach, Landstown High School, Virginia Beach, VA
EXPERIENCE August 2009- June 2012
• Assisted in the daily exercises, skill workshops, and games
Hurricane Irene Relief Program Coordinator, Aramark, Virginia
Beach, VA
Fall 2011
• Coordinated employees and products with third party volunteers
CERTIFICATION Safe Step
First Aid & Concussion
Crisis Assistance- PreMed
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