Customer Service Management

Derrick Wilson

ATLANTA GA *****, ***********@*****.***, 404-***-****

OBJECTIVE

To obtain a position where I will be able to contribute my skill, knowledge

and experience to meet the companys goal while giving me the opportunity to

develop my career.

EDUCATION

Bachelors of Science in Accounting (Norfolk State University - 08.2008 -

12.2013)

RELEVANT COURSEWORK

> Intermediate Accounting I II & III

> Cost Accounting

> Accounting Information Systems

> Federal Income Tax I

> Auditing

> Statistics and Quantitive Methods

> Corporate Finance

> Business Communications

> Principles of Marketing

> Operations Management

> Strategic Management

> Entrepreneurship

> Economics I & II

> Organizational Behavior and Theory

> Management Information Systems & E-Commerce

COMPETENCIES

* Good knowledge of Accounts Payable (A/P) and Accounts Recievable (A/R)

functions.

* Excellent communication and organizational skills.

* Strong interpersonal and multitasking ability.

* Great Attention to detail.

* Positive mindset at all times and thinks of the most efficient and

effective way to accomplish the task at hand.

SKILLS

. Microsoft Office

. MS Word

. MS Excel

. MS PowerPoint

. Tech-Savvy

. Attention to Detail

. Data Entry: 62 WPM

. Budgeting

. QuickBooks

. VLookup

. Records Management

. Customer service

. General accounting

. Pivot Tables

. Networking

WORK EXPERIENCE

Forklift Express (Accounting/Data Entry, 12.2014 - 01.2015)

. Accurately input information into QuickBooks daily to maintain

records.

. Made invoices in QuickBooks, printed, then mailed them to properly

bill the customer.

. Input bills in the system and created new vendors when required.

. Answered phones in a professional manner and helped meet the

customers need.

. Filed and organized bills and work orders in order to have a hard

copy reference.

. Mailed checks to vendors.

. Attention to detail.

United States Navy (Machinest Mate, 07.2003 - 07.2007)

. Made entries in and analyzing machinery operating records and

reports.

. Ran store reports that included time punch, coupon, inventory,

store performance, and labor tracking.

. Aligning piping systems for oil, water, air and steam, and

controlling the operation of ship boilers and steam turbines used

for ship propulsion and service systems.

. Managed, superivised, and trained new airmen.

. Inventory and stock

. Performed maintainance on hydraulics and stem catapults.

. Operated catapault launch consoles, firing panels, water brakes,

blast deflectors and cooling panels.

. Organized 100 man working party to restock ship inventory

effectively and efficiently.

. Organized stock room for easy access and to consume as little space

as possible.

. Paint, tiled, and cleaned multiple work spaces to pass inspection.

. Advance knowledge of risk management, safety & occupational health

programs.

. Highly skilled in performing patrol duties within assigned area for

security purposes.

. Properly used sit down forklift on flight deck.

West Corp (Marketing Representative, 06.2001 - 08.2001)

. Contact businesses or private individuals by telephone in order to

solicit sales for goods or services.

. Customer service

. Imparted product knowledge to customers on the phone

. Provided client feedback

. Achieved sales quota consistently

Hire

Me

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