Customer Service Manager

Michael Sweeney

Address: Hurdlestown, Kells, Co.Meath

Phone: 085*******

D.O.B. 25/12/1991

Email:**************@*****.***

LinkedIn: https://www.linkedin.com/michaelsweeney91/en

PROFESSIONAL SUMMARY

Graduate of B.Sc.(Hons) Building Surveying from Dundalk Institute of Technology

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Completed Dissertation entitled “ The effects of having a fully sealed Building Envelope”

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Completed a Theoretical Building Refurbishment and Adaptation Project

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Technically minded person with Proven Leadership and Management Qualities

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5 years’ experience in Retail and Customer Service

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EDUCATION

B.Sc. (Hons) Building Surveying 2013 – 2015

Dundalk Institute of Technology

Grade 2:1

Final Year Modules: Building Refurbishment and management, Building Surveying Studies, Law in

Practice, Maintenance Management, Professional Practice, Project Management.

During my 2 final years I worked on a theoretical project which involved the renovation of a

historic building taking it from the inception stage through feasibility and scheme design, final

design and finally preparing it for a planning application.

My Dissertation was titled “The effects of fully sealing the building envelope” which involved

researching in detail specific building services, user requirements and internal environmental

factors.

B.Sc. Construction Technology 2009 – 2013

Dundalk Institute of Technology

Grade 2:1

Final Year Modules: Applied Computer Software, Building Control, Building Pathology, Conservation

and Management, Construction Management, Law, Project Management, Procedures and

Documentation, Surveying Buildings.

During my final Year I worked on another theoretical project which involved surveying a building,

preparing measured drawings and developing a new use and full design which best met the needs of the

client.

St. Patrick’s Classical School,

Navan, Co.Meath

Leaving Certificate 2004 – 2009

My Leaving Certificate modules were English, Irish, Mathematics, Physics, Technical Graphics,

Construction Studies, Geography, and also completed the European Computer Driving License

course.

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Work EXPERIENCE

Tri – Color Interiors

Manhattan, New York

June 2014 – August 2014

Managers Assistant

In the Summer of 2014 I traveled to New York where I worked with a property renovation company. My

role was split between working with craftsmen and shadowing the manager. It involved meeting with

clients, reading drawings and managing resources.

Argos Navan

Navan Shopping Centre

June 2008 – June 2014

Customer Advisor

Worked part time in retail in Argos Navan from 2008 until my final year in college. I was fully trained in

all aspect of the store and my time there taught me skills such as how to work as part of a team, keep

focused under pressure, deliver great customer service, run a cash office, run a stock room, communicate

effectively and give and receive feedback.

Skills

Fully competent with AutoCAD

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Familiar with Revit, Solid Works and Google Sketch up

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Fully competent with Microsoft Office Packages

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Capable of Preparing Planning Permission Applications, Fire Safety Certificates and DACs

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Capable of Carrying out Measured Surveys

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Ability to Read Drawings and Specifications

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Understand Contracts and Procedures

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Treat clients professionally and communicate clearly

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Team Player and Good Leadership Skills

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Self-Motivated and Good Confidence

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Punctual and Reliable

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Interests and Achievements

Full clean driving license - car owner

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Completed 50+ “Smiles” (self-development) modules within Argos

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Awarded numerous awards from Argos for varying achievements

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Trained employees in all areas of the store

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Visit the gym regularly – strict routine and time management.

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I like to play golf, snooker, and darts and I also enjoy fishing.

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References

Richard Moran Nanuet, New York ************@*****.**

Company Manager 001 646-***-**** m

Tri-Color Property Mr. Graham Leonard

Store Manager ************@*****.*** Co.Louth

Argos Sligo Antoinette Rourke +353-**-***-**** Ext 2539

Sligo Town, Co.Sligo Lecturer **********.******@****.**

087- 090 8822 Dkit, Dundalk

Contact this candidate