Customer Service Sales

Janelle Webb

Assistant Store Manager - VITAMIN SHOPPE

Monroeville, PA

*********@*******.*** - 412-***-****

Seeking employment that utilizes my skills and education to further enhance the organization and make a

positive difference in society

CORE QUALIFICATIONS

WORK EXPERIENCE

Assistant Store Manager

VITAMIN SHOPPE - July 2014 to Present

Held all responsibilities as Health Enthusiast and Key Holder, as well as additional responsibilities which

included phone screenings for potential employees, assisting with interviews, making schedules and managing

both Health Enthusiasts and Key Holders for the store.

Key Holder - October 2013 to July 2014

Responsible for opening and closing the store, community outreach and market activations, training and

managing Health Enthusiasts. Also completed several company reports assisted with inventory, while still

maintaining all previous responsibilities of the Health Enthusiast position. Held additional responsibilities for

managing all Market Activation and Community Outreach partners and programs.

Toddler Teacher

KINDERCARE LEARNING CENTER - April 2013 to January 2014

Responsible for educating, caring and being a proactive person in the lives of children

ages 1-2 following both state and corporation guidelines. Created activities, curriculum and an environment

that children learn and thrive.

Health Enthusiast - July 2012 to October 2013

Responsible for assisting customers with their health and wellness goals. Additional duties, such as rotating

and shelving vitamins, using a cash register and handling money, assisting with truck orders and continuing

education and learning in the health and wellness industry.

Retail Sales Associate

AT&T - May 2012 to April 2013

Responsible for setting up and managing mobility accounts of customers and businesses. Additional

responsibilities included selling various wireless products, features, and accessories. Provided excellent

customer service and troubleshooting for products and devices based on company policy in order to meet

customers' mobility needs.

Community Homes Advisor

ACHIEVA - July 2009 to April 2012

Responsible for telephone and written communication liaisons between doctors, insurance providers, and

medical supply and device companies. Provided assistance with daily living tasks, managing finances, medical

treatments and transportation for adults with DD and MR/MH disabilities within a residential group home and

out in the community.

Commissioned Sales Associate

JCPENNEY COMPANY - October 2007 to July 2009

Responsible for custom fitting of shoes and commissioned sales. Provided excellent customer service by

meeting all JCPenney shoe customer needs in-store, catalogue, internet and telephone sales and inquiries.

In addition, selected by management as a "buddy" to help assist and train new hires once they were placed

the sales floor.

OH to Pittsburgh - Akron, OH - August 2007 to October 2007

Commissioned Sales Associate

SUNGLASS HUT - June 2007 to August 2007

Responsible for commissioned sales, opening and closing retail store (a key holder), managing inventory,

banking deposits, processing orders of products both incoming and outgoing, as well as fitting and adjusting

customers with their sunglass needs.

Sales Associate

NEW YORK AND COMPANY - April 2007 to August 2007

Position as a retail sales associate using organizational skills to complete floor plans and maintain cleanliness

of both the store and back stock. Provided excellent customer service by greeting customers as they arrived in

the store, and by assisting them with all of their clothing and sizing needs. Also, maintained a solid customer

base through opening charge accounts. Was the store's "Credit Card Contender" for opening several customer

accounts.

Community Assistant

UNIVERSITY OF AKRON - August 2006 to May 2007

Directed and monitored guests and visitors into the university's dormitories. Responsible for signing out

materials, light clerical duties, managing a switchboard phone, as well as following and properly reporting any

inappropriate behavior through dorm and university's pre-set procedures.

Cashier/ "Sub-master

QUIZNO'S SUBS - March 2003 to January 2007

Responsible for food preparation, store cleanup, light janitorial duties, and handling the cash register.

Participated in advertising and promotions by waving in customers in the Quizno's Sub cup mascot.

EDUCATION

Bachelor's of Arts in Psychology

PENN STATE UNIVERSITY

January 2012 to Present

Diploma in General Studies

COMMUNITY COLLEGE OF ALLEGHENY COUNTY

January 2008 to December 2010

Biomedical Engineering

UNIVERSITY OF AKRON

August 2004 to August 2007

College Preparatory

TRINITY CHRISTIAN SCHOOL

August 2000 to May 2004

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