Customer Service Representative
Resume:
ISABELLE FHIMA
Cote-St-Luc, Quebec
H4W 1B7
********.******@*****.***
OBJECTIVE To obtain a customer service oriented
position in which a strong attention to
detail and a high
degree of enthusiasm can be fully utilized.
PROFILE Over 20 years of experience in
customer service and administration for a school
photography company.
Honest, versatile and highly reliable.
WORK EXPERIENCE
Nov 94-Present PHOTO ART- Laval, Quebec
Customer Service
Representative / Administration / Bookkeeping
- Answering customer needs, concerns and
resolve any unexpected situations.
- Ability to communicate effectively with
school administrators.
- Taking orders by phone.
- Preparing schedules for photographers.
- Coordinated deliveries between schools
and clients.
- Continuous tracking of shipments in
relation to on time delivery.
- Data entry and bookkeeping.
Dec 93-Nov 94 HB GROUP INSURANCE - Montreal,
Quebec
Customer Service
Representative
- Agent for Home and Automobile Insurance.
Jan 92-Dec 93 APEX GARMENTS INC - Montreal,
Quebec
Accounts Payables
- Assisted in the financial side of the
company's international business.
- Handled accounts payables, group benefits
and payroll.
Dec 90-May 91 LA BANQUE NATIONALE - Montreal, Quebec
Bank Teller
- Performed duties with respect to client services and
public
relations.
Feb 90-Jan 91 LONDON LIFE - Montreal, Quebec
Life Insurance Agent
- Underwent an extensive sales training program.
- Business opportunity that allowed me a great deal of
independence and control in managing my own
business.
- Organized daily activities including telephone
solicitations,
- Scheduling appointments, meeting and interviewing
prospective clients.
EDUCATION
1989. McGill University - Montreal, Quebec
Bachelor of Commerce in Finance / International Business
1984-1986 Vanier College - Montreal, Quebec
Diploma of Collegial Studies in Commerce with academic
honors.
LANGUAGES Fluent in both English and French
REFERENCES Available upon request
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