Customer Service Human Resources

Brandon Huff

Houston, TX 414-***-**** *******.********@*****.***

Objective

Background in Human Resources extensively focusing on Benefits, 401K and Retirement, and HR policies.

Education

MBA - Master of Business Administration, University of Phoenix Winter 2013

Relevant Coursework: Human Resources, Human Capital Management, Operations Management, Finance, Strategic

Planning, and Economics

BS- Bachelors of Science, (major in Arts and Science concentration in Psychology) Tennessee State University Fall

2009

Relevant Coursework: History & Foundations of Education, Abnormal Psychology, Intro to Personality Theory,

Classroom Behavioral Management, Sociology, Counseling, Psychology & Stress Management

Skills

Benefits Administrating Sales and Marketing FMLA/Leaves of Absence

Problem Solving Leadership Pension and 401K

HRIS Applications Customer Service Payroll

Team Oriented Microsoft Office

Counseling

Psychology Education

Professional Experience

Xerox Corporation (Nashville, TN)

Human Resources Administrator, May 2011- September 2014

Key Responsibilities & Accomplishments:

• Respond to employees and former employees with questions about their 401K Retirement and Health and

Group Benefits.

• Employee orientation, development, and training, employee relations and employee services and counseling.

• Understand, apply and communicate conceptual elements of Defined Contributions, Benefits and Human

Resources rules, regulations.

• Review the claims investigation and derived facts and reports relating to the plan and its policies.

• Follow up on outstanding issues to ensure resolution, keep the employee informed on the status of research,

close out case when complete.

• Used various HRIS applications while providing support to employees

• Assists in planning and implementing department goals and makes recommendations to management to

improve efficiency and effectiveness

• Handle confidential information with sensitivity and discretion in accordance with Data Privacy

requirements.

UsBank (Nashville, TN)

Customer Relations, October 2010- May 2012

Key Responsibilities & Accomplishments:

• Process retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.

• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential

customers and co-workers.

• Maintains the highest level of confidentiality with all information obtained.

• Resolve problems or discrepancies concerning customers' accounts.

• Perform clerical tasks such as typing, filing, and microfilm photography.

Learning Resource Center (TSU) (Nashville, TN)

Computer/Writing Lab Assistant, August 2005- May 2010

Key Responsibilities & Accomplishments:

• Helped first year college students with scholarly research and writing tools

• Assisted students with any other inquiries pertaining to computer usage

LEADERSHIP ACTIVITIES AND COMMUNITY SERVICE

Tennessee State University Childcare, (Nashville, TN) September 2007- December 2009

• Provided teaching assistance for five-year kindergarten

• Enhanced the students’ math, reading and writing skills

Preston Taylor Community Center, (Nashville, TN) September 2007- December 2009

• Mentored students ranging from 1st -5th grade

• Tutored students in the areas of math, reading and writing

• Monitored at-risk and other students who were suspended from school

• Counsel students and their parents on ways to keep students out of trouble in and out of the classroom

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