Customer Service Manager

CAT HY SM I T H

**** ** ****** ******, *********, NC 28210, Cellular: 864-***-****

Email: *************@*****.***

Summary

E xtensive customer service, administrative, and tul ti - tasking, experience Assisted

customers, clients, and vendors with questions and concerns, prepared documents, created

spreadsheets, processed payroll etc for over 14 years.

Key Skills:

Technical Systems knowledge – I n Sage, ADP, E-Verify, MS Access, MS Power Point, MS

O ffice Word, Excel, and Outlook (2010) in preparing and analyzing data accurately and

successfully. Payroll conducted for 15 years.

Communication – Dealt with internal employees and vendors in person via telephone and

email to probe questions and provide answers.

Problem Solving – Resolved issues and queries independently with diplomacy

T eam Player – Shared knowledge and encourage others to work together to achieve team

goals.

Education

Bachelor of Science Police Administration, Eastern Kentucky University

P rofessional Experience

Unemployed, 11/14 – present

American Services, Charlotte, NC (11/03/2008-10/29/2014)

Office Manager

• Scanned, telephoned and t ransferred calls to staff

• Detail oriented in all prepared work

• Scheduled appointments for meetings, interviews, and orientation

• Interviewed and selected employees to fill available positions

• Coordinated orientation and implemented appropriate materials for new hires

• Evaluated employees performance and handled complaints

• Created, maintained and updated personnel records for all employees

• Ut ilized Sage to enter promotions, terminations, and any changes for employees

• Inventoried new i tems and ordered supplies online and matched i tems with invoice

• Managed office and performed other administrative tasks to assist other employees

• Oversaw and processed payroll in ADP system for 100 plus employees edited, audited

t imesheets that they are complete and accurate, reviewed for errors and corrected

t he errors

• Received and processed mail

• Operated and maintained copier, fax, and mail machine

• Experience in MS Word, Excel, and Outlook and basic skills quickbooks

Cathy Smith

2000 EL Verano Circle, Charlotte, NC 28210, Cellular: 864-***-****, *************@*****.***

Federal Bureau of Investigation, Knoxville, TN (2000-2008)

Support Services Technician

• Oversaw mail received, processed and sent out all mail daily

• Greeted visitors, scanned phone calls and t ransferred to appropriate staff

• Directed and coordinated payroll for 45 employees, edited, audited and performed

corrections in FBI computer system

• Processed background history checks

• Executed administrative duties and assisted other employees with their work

• Liaison of vehicle maintenance, ordered license plates before expiration date

• Created spreadsheets and documents entered maintenance invoices and information

on spreadsheets

• Experience in MS Suite: MS Word, Excel, and Outlook

FEDERAL POL ICE OFF ICER/ SECUR I TY OFF ICER, Federal Bureau of

I nvestigation,

C larksburg, WV 26301 02/1998 – 08/2000 (40 hours per

w eek)

• Telecommunications over radio, (dispatched) answer phone

• Prepared reports in MS Word, created, maintained, and updated spreadsheets in

E xcel

• Processed new hire of contractors, briefed and debriefed when exit employment

• Audited files and processed background NCIC (National Crime Information Center)

c riminal history checks

REFERENCES

Jackie Hatmaker, Charlotte, NC, Dist rict Manager, 704-***-****

Delores Jones, Blaine, TN, In telligence Analyst, 865-***-****

Sharon Sampson, Knoxville, TN, Support Services Technician, 865-***-****

Helen Black, Kodak, TN, Real Estate, 865-***-****

Contact this candidate