Customer Service Manager

Karen Allen

Rogers, AR

**********@*****.*** - 479-***-****

WORK EXPERIENCE

Associate

The Baby's Room - Rogers, AR - January 2014 to Present

Responsibilities

Opening and closing, customer service, pricing and labeling products, ordering products, receiving products,

making signs and posters for the store and for local magazine, put together and took apart cribs and other

furniture, set up delivery and placed orders, Answered phone calls and took care orders over phones, worked

on social media sites and designed and kept website updated, designed paper ads and coupons as well as

implementing a rewards card program

Skills Used

Leadership skills, initiative to start projects and see them through, ability to follow direction, ability to make

decisions

Key Holder

Vanity - Fayetteville, AR - December 2012 to August 2013

I held the store manager position and assistant during my time here as well. I managed sales consultants

and trained several employees. I regularly opened and closed and handled customer service and complaints.

Completed daily paperwork and regular conference calls, worked in promoting sales, temporary manager at

Fort Smith store, shipment, scheduling, sales tracking, resetting the store and doing floor inventories, staging

the store for upcoming events

Manager Assistant

Cato - Rogers, AR - June 2012 to December 2012

I opened and closed the store. I managed sales associates. I gained sales and helped customers find what they

needed. I ensured their satisfaction. I executed markdown reports. Promoted from sales associate to manager

two weeks after starting. Completed nightly paperwork, handled bank deposits and any discrepancies.

EDUCATION

Associates Degree in Sociology

Northwest Arkansas Community College - Bentonville, AR

2012 to 2016

SKILLS

Microsoft Office Programs, Graphic Design skills, Social Media Advertising, Product Research, Telephone

Etiquette, Management/Leadership skills, Reliable, Great customer service, Quick to learn new skills

LINKS

http://www.linkedin.com/in/KarenAllen23

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