Customer Service Manager

Location:

Posted:

April 26, 2015

john Burns

************@*****.***

PROFILE

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through

experience as a field manager, accountant, assistant manager, and manager. Excel in resolving employer challenges with

innovative solutions, proven to increase efficiency, and customer satisfaction. Offer computer skills in MS Word, Excel

and other applications. I have an extensive knowledge of the area, and will travel. I am a U.S. citizen. Non smoker.

Key Skills

Office Management Report & Document Preparation Records Management

Training & Supervision Spreadsheet Creation Meeting & Event Planning

Mail room & Deliveries Accounts Payable/Receivable Inventory Management

Policies & Procedures Manuals Bookkeeping & Purchasing Employee scheduling

Audio/Video equipment Shipping & Receiving Customer service

Experience

CONROE SELF STORAGE, Conroe, Tx. (03/13-present)

Ran entire operation without any supervision. Balanced books, petty cash, rented units, held auction, made collection

calls. Handled large amounts of cash, and made purchases, or got estimates. Made sales calls. Increased business 35%.

KELLY SERVICES, Houston, Tx. (03/07-03/13) Temporary employment agency. Customer

service. Took inventory. Set up and helped with seminars, meetings, and conventions.

CHASE STAFFING, Conroe, Tx. (03/07-03/13) Temporary employment agency Collections,

accounts receivable/accounts payable. Truck dispatcher. Sent and received mail, or make deliveries.

CENSUS BUREAU, Conroe, Tx. (01/09-06/10) Temporary assignment.

Recruit, train, and supervise a crew of 47 people to go out into the community, and do census work. Project completed

ahead of schedule. Traveled extensively in east Texas. Dealt with a wide range of people.

DEL LAGO RESORT, Montgomery, Tx. (03/00-01/07)

Night audit supervisor. Run hotel at night. Wrote night audit manual. Drove van. Made schedules, Handled large amounts

of cash. Dealt with a wide range of customer service issues. Wrote necessary reports. Held meetings.

Education

Graduated, Sam Houston State University with a B.F.A. in communications. Graduated, Lone Star College with an

associate’s degree in accounting. Trained to drive a 15 person van. SBA small business management training.

References available on request