Customer Service Manager

Dwight Fryer

**** ******** **** ( Bartlett, TN 38133 901-***-**** (

******.*****@*****.***

Objective

Logistics Manager

Profile

Motivated, personable business professional with multiple college

degrees and a successful

track record of nonprofit and profit leadership in transportation,

logistics, oil and gas, technology, and manufacturing. Talent for

logistics/supply chain functions (especially technology and process

roles), transportation, manufacturing, accounting, budgeting, financial

analysis, and project management expertise in small and large business

environments, quickly mastering technology - significant skills in

Microsoft Office Suite, QuickBooks, and financial systems applications.

Diplomatic and tactful with professionals and non-professionals at all

levels. Accustomed to handling sensitive and confidential employee,

contractual, and financial records. Demonstrated history of producing

and communicating accurate, timely reports and data collection and

analysis meeting stringent management, financial, grantor, and

technology guidelines.

Flexible and versatile - able to maintain a sense of humor under

pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven environments.

Excellent team-building skills.

Skills Summary

Accounting/Bookkeeping Computer Technology Billing/Accounts Payable

Budgeting and Analysis Customer Service

Project Management Scheduling Written Correspondence

Report Preparation Leadership/Marketing Front-Office Operations

Professional

Presentations

Professional Experience

Nonprofit: LEADERSHIP/Grant Writing/Reports/Presentations

o Established and implemented strategic plan and accounting processes

using focus group distillation methods and QuickBooks for Nonprofits.

o Create and implement program and development plans that include large

events, grant writing, and donor cultivation.

o Author professional correspondence and reports for grantors, donors,

volunteers, and vendors.

o Design and deliver series of classes for local schools (students,

teachers, administrators, and parents), volunteers, and associations

to provide instruction on debate theory and argumentation,

tournaments, and judging and youth protection policy.

o Communicate with constiuents and volunteers using layman's terms to

facilitate understanding.

o Rapidly learned and mastered varied computer programs including

online SpeechWire and SalesForec.com to manage debate events and

reporting

o Acted as adjunct professor at online and traditional universities to

teach digital communications and Microsoft Office Suite courses.

Business/IT/Customer Service/Marketing/Problem Solving

o Completed 20 years in accounting, budgeting, finance, strategic

planning, leadership, procurement, technology, quality and process

improvement, customer and employee training, communications, and

marketing.

o Planned and deployed online system and procurement processes to

acquire marketing services ($200 million annual budget and 500

projects) and wrote and delivered employee training for 100 person

staff.

o Developed company immersion and training programs for new staff,

performed recruiting and personnel related functions for financial,

technology, and marketing staff.

Dwight Fryer

R sum, Page Two Available With Two

Week Notice

Professional Experience, continued

Technology/Customer Service/Marketing/Problem Solving

o Managed spending, project management and analysis for major IT,

logistics, and retail projects.

o Led projects to acquire and deploy technology, logistics, and retail

leasehold improvements for customer networks, international shipping,

and customs clearance.

o Prepared corporate board level financial requests and reporting for

complex strategic projects that included program budgets greater than

$100 in capital and $200 million in expenses.

o Used Microsoft Office and various accounting, accounts receivable and

payable, budget, and financial software.

o Acted as accounting liaison/translator in roles in marketing,

information technology, customer service, logistics, and retail

operations.

o Performed accounting duties for aircraft and ground support equipment

maintenance, fixed assets, jet fuel, equipment rental, technology and

marketing projects, and inventory management.

Employment History

Shelby debate society - Memphis, TN

Executive Director, January 2011 to Present

UNIVERSITY OF PHOENIX ONLINE

Adjunct Faculty Member (Virtual Communications), August 2009 to Present

VICTORY UNIVERSITY - Memphis, TN

Adjunct Faculty Member (Introduction to Computer Applications), October

2010 to May 2012

Fedex corporation - Memphis, TN

Marketing Principal, July 2008 to March 2009

Manager, IT and Marketing, April 1999 to June 2008

Manager, PowerShip Freight and Program Management, March 1992 to May

1997

Program Management Advisor, June 1990 to February 1992

Senior Financial Operations Analyst, May 1988 to May 1990

Senior Financial Analyst, May 1986 to April 1988

Senior Financial Operations Analyst, July 1984 to April 1986

Accountant/Associate Accountant, April 1981 to June 1984

Koch Industries - Wichita, KS

Director, IT Controller and Information Systems Departments, June 1997

to October 1998

Education

Christian Brothers University - Memphis, TN

Executive Masters of Science in Information Systems and

Telecommunications Management in May 1991. GPA: 3.65/4.0

University of Memphis - Memphis, TN

Bachelor of Business Administration in Accountancy, August 1980. GPA:

2.75/4.0

9440 Atkinson Cove ( Bartlett, TN 38133 ( 901. 388.9156 (

******.*****@*****.***

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