Asset Service Management

TIEISHA J. BELL

Waldorf, MD *****

acpcx1@r.postjobfree.com • 240-***-****

INFORMATION TECHNOLOGY PROFILE

Track record of success in Project Leadership, Business Analysis and Hardware/Software Management

Dynamic and creative IT professional with proven skills in requirements analysis, enterprise project planning, and asset management. Keen analyst with the ability to distill complex information from multiple sources into actionable plans and to lead large teams engaged across the complete life cycle. Motivational and inspirational team builder with high degrees of initiative, ethics, and loyalty. Excellent record of customer satisfaction. Articulate and persuasive communicator and consensus builder across multiple levels. Key qualifications include Master of Science in Information Technology: Active DOD Secret Clearance.

Highlights of Expertise:

• Project & SDLC Management

• Business Cases Development

• Hardware / Software Asset Mgmt.

• Workflow / Requirements Mapping • Business Process / Root Cause Analysis

• Database Management

• Customer Satisfaction Excellence

• Oral & Written Communications

PROFESSIONAL EXPERIENCE

DIGITAL CONSULTANTS (LOCKHEED MARTIN – JOINT CHIEFS OF STAFF CONTRACTOR), Pentagon

Project Management Analyst, Present

Currently engaged in a contract assignment scheduling and tracking hardware/software assets for the Joint Staff VDI (virtual desktop infrastructure) deployment. Operating with JS logistics team to manage excess assets as well as periodic account reviews. Creating and directing the performance of site surveys for customer base in addition to VDI assets for deployment. Hosting varying degrees of technical knowledge to successfully capture shifting assets. Supplying stellar customer service through comprehensive ticket resolution. Administrative use of discovery tools- Remedy and SCCM.

• Managing asset survey database (VDI). (unclassified and classified systems)

• Delegating tasks to project team members for accurate tracing of assets.

• Identifying cost and savings opportunities for hardware and software extraction.

• Process improvement and project reporting to leadership.

• Leading Tele- conferences for strategic planning of VDI deployments

• ITAM

GEICO, Chevy Chase, MD

Software Contracts Administrator, 1/14-6/14

Engaged in A consultant assignment building a software entitlement database and constructing certificates for software licenses. Managing contracts and relationships to maximize value creation.

• Identified savings opportunities for renewals, software licensing, and services; followed through with vendors to capture savings identified through accurate tracking of license certificates and distribution.

• Administered software contract certificates.

• Participated in use case development.

DUNSON & ASSOCIATES, INC. (844TH USAF CONTRACTOR), Pentagon / Andrews AFB / Rolling AFB

Project Management & Planning Operations Analyst, 5/2008 – 9/2013

Led successful completion of multiple enterprise deployments, technical refreshes, and SIPR / NIPR projects. Valued for introducing strong experience in IT project planning, scheduling and task management to team supporting USAF. Provided comprehensive support for COTS and GOTS software license management. Defined and influenced policies and standard operating procedures (SOPs) to ensure effective life cycle management while ensuring adherence to professional project management protocols. Trained incoming Project Management and Operations Analyst team members. Tracked metrics and reported on program performance, critical paths, and resource utilization against plan. Oversaw various project teams ranging in size from 7-20 technicians and supported executive decision making.

• Effectively collaborated with IT Information Assurance, IT Engineering, and System Administrators to ensure successful and timely delivery of all project elements.

• Developed strong, well-trained refresh teams and provided appropriate resources, which resulted in increased productivity and acceleration of project completion.

• Applied and championed professional standards that resulted in completing all projects ahead of schedule (as much as 30 days).

• Instrumental in raising customer service standards “above and beyond”; maintained a very high degree of accuracy and superior levels of customer satisfaction.

• Singled out with award for outstanding customer service during two OS upgrades involving 4,000 users yearly.

• Recognized by senior managers for stellar asset (hardware and software tracking) from cradle to grave.

ADDITIONAL EXPERIENCE

Life and Health Insurance Broker, 9/05-present, Waldorf, MD (Part- Time)

Exec. Assistant to Exec. Director, 12/05–3/07, ECHELON COMMUNITY SVCS., Washington, DC

Security Assistant, 7/03–5/08, COMPUTER SCIENCES CORPORATION, Annapolis Junction, MD

EDUCATION AND TRAINING

MASTER OF SCIENCE DEGREE BACHELOR OF SCIENCE DEGREE

UNIVERSITY OF MARYLAND BOWIE STATE UNIVERSITY

Technical Proficiencies:

• Internet Explorer, Windows XP, Windows VISTA, Windows 7, Google Chrome

• Microsoft Office, Word, Excel, Access, Outlook-email and calendar

• PowerPoint, OneNote, Project 2007, Visio, Oracle CPU Multiplier, IBM-PVU

• Remedy 6 and 7 (PM and Asset Management tool), Provance (Asset Management Tool), Active Directory and Administrative Tools

• COTS (Commercial-Off-The-Shelf) and GOTS (Government-Off-The-Shelf) software

• SharePoint, SCCM, BelArc-BelManage (Software Management tool)

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