Real Estate Customer Service

MATTHEW F. DANIELS

B.A. in Economics- The University of Georgia-Athens, GA 706-***-****

**** ****** ***** **. ** Atlanta, GA 30324 ********@*****.***

Mission Statement

I am an experienced professional from within highly competitive industries and fast-

paced environments who has demonstrated the ability to reach new levels of success.

Through hands-on experience in strategic development, project management and

operations strategies; I have developed advanced solutions for enhancing

competitiveness, increasing revenue, and improving customer service offerings.

Currently looking to use and develop my skills within a property management position,

with a continued level of excellence.

Relevant Experience

Kota Properties, LLC., Marietta, GA August 2014-Current

Commercial Property Manager

Managed seven retail shopping centers throughout the metro Atlanta area

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totaling 180 thousand square feet

Prepared annual budget totaling $1.25 million for properties, monitor accounts

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receivable, approve accounts payables and accounting reports

Recommended and developed improved digital filing and accounting system to

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optimize management and accuracy of lease information

Supervised and coordinated construction projects (capital improvements and

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tenant fit-ups), subcontractors, vendors, and maintenance staff

Handled leasing process including answering inquiries, showing units, and

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negotiating lease terms

Successfully turned around high delinquency rate by effectively communicating

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with tenants and improving process for collecting and tracking lease payments

LIT Property Management, Atlanta, GA February 2014- August 2014

Residential Property Manager

Reviewed existing property management procedures, processes and systems

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Increased occupancy rate and average market rental rates while also improving

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collections percentage

Manage properties in an efficient and value enhancing manner

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Monitor rental activity in both occupied and vacant apartments

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Ensuring that all operations on site were in compliance with established company

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policies and procedures

Collect lease specified rents and recommend necessary actions to owners.

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Works with legal counsel to collect or evict as necessary, in compliance with

state law and directions from lawyer and owner

Prepare periodic inventory of building contents and property conditions, and

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make necessary adjustments

Berkshire Hathaway HomeServices, Atlanta, Georgia August 2013- Current

Real Estate Agent

Licensed Real Estate Agent in the State of Georgia and member of the Atlanta

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Board of Realtors

Use marketing and advertising skills to sell properties for clients in a highly

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competitive and complex market place

Advise clients on market conditions, prices, mortgages, legal requirements and

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related matters

Highly skilled in assisting prospective buyers in visiting, selecting, inspecting and

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making purchasing offers on real estate properties

In depth knowledge of today’s cutting-edge technology such as Social Media and

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Smartphones

Coordinate property closings, overseeing signing of documents and

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disbursement of funds

Prepare documents such as representation contracts, purchase agreements,

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closing statements, deeds and leases

Overhead Door Company of Atlanta, Atlanta, Georgia September 2011-April

2013

Operations Manager

Lead for the commercial service department in Atlanta division, involvement in

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business restructuring, business modeling focused on customer and product

strategies for new market entry and growth, and operational strategies

Managed accounts of major medical facilities, government agencies, large

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national retailers and local businesses

Full P&L responsibility of the commercial service department: $2.5M net sales in

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service and repair work at 35% gross profit. A 26% growth in gross income over

the previous fiscal year

Developed and sustained positive customer relations through improved

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communication procedures with documented updates during designated project

periods and coordination with vendors and general contractors for scope of work

extensions, critical path streamlining and end user program sales

Managed twelve direct reports and labor hours daily to meet project requirements

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Implemented regular audit process for reviewing successes and failures on a

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project level for process improvement purposes, value engineering opportunities,

and to discuss and update standard operating procedures

Established and lead monthly status meetings with technicians, sales and

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procurement teams to discuss project schedules and job controls, establish GP

expectations, discuss due diligence and encourage knowledge sharing

FYI Home Inspections, LLC, headquarters in Athens, Georgia January 2010-

August 2013

Managing Partner

Financial officer, manage accounts and tax records

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Use software and design skills to develop a company website, produce

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advertisement literature and create company logo

InterNACHI certified in roofing, foundations, plumbing, electrical, and structure

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inspections

Customized computer inspection software program for an optimized and

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professional inspection report and tailored an inspection checklist to accompany

program.

Provide excellent customer services and an industry leading report to ensure

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satisfaction

Formal Education

The University of Georgia, Athens-GA May 2009

Bachelors of Art in Economics

HOPE Scholar Recipient

Licensed Real Estate Agent August 2013

Georgia Real Estate Commission Certified

Certified Home Inspector January 2011

Certified by InterNACHI in home inspection courses

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