Supply Chain Service
Resume:
DAVID J. WARDEN
Arlington Heights, Illinois *****
**************@*****.***
www.linkedin.com/pub/david-warden/5/5b2/157
Dynamic Operations Executive who establishes and drives best in class performance. A successful
leader of business units in the printing, publishing, pharmaceutical, manufacturing and staffing
industries. An accomplished expert in direct and indirect procurement, sourcing strategies, supply
chain, warehousing, inventory and operational optimization.
EMPLOYMENT HISTORY
KELLY OUTSOURCING AND CONSULTING GROUP/HOSPIRA Lake Forest, IL 2014 – 2015
Senior Operations Manager
• Directed the launch of a Manages Service Provider, contingent staffing program for Hospira
supporting 12 locations, managing 1000 contractors and with $4 million monthly contractor spend.
Positions recruited included Professional/Technical and Light Industrial. Services included
contingent labor, direct placement, independent contractor and RFX.
• Coordinated the transition of existing contractors to the program, ensuring compliance and use of a
vendor management system as well as following the guidelines of a vendor neutral program.
• Drove change management in the organization to ensure hiring managers comply with newly
instituted procurement controls and compliance measures.
• Reduced rate per contractor and cycle time for recruiting and filling competitively sourced positions.
• Account executive and primary client contact for HR and Procurement program sponsors.
PAYLOCITY, Arlington Heights, IL 2009 – 2014
Director of Operations
• Implemented multiple production locations responsible manufacturing and distribution for a leading
Payroll and HR service provider. Managed staff of 25 employees.
• Developed and implemented SOPs and identified continuous improvement initiatives, reducing costs
and improving NPS scores.
• Account executive providing support to C Level client contacts.
• Partnered with Service and Implementation teams to develop controls and specifications, improving
processes by identifying potential defects prior to first payroll
• Directed sourcing, supply chain, MRO, vendor development and bidding processes. Launched a
vendor qualification/scorecard program, leading to mutually beneficial business partnerships.
• Partnered with Development and IT on release testing for the processing application. Managed the
acceptance testing process for all software and system upgrades..
• Developed annual capital and operating budgets. Managed budgets to favorable variances.
• Designed business simulation and modeling tools which accurately forecasted infrastructure and staff
resource requirements, constraints and projected future needs.
• Launched a satellite production/DR facility in Oakland, CA to reduce shipping costs and minimize
exposure to weather related shipping delays.
• Managed audit controls leading to approval of SASE and SAS70 compliance with zero exceptions.
• Managed production of W2s each year, concurrent with Payroll production at a 99.95% accuracy
level, completing the project each year on a compressed timeframe/multi shift schedule.
• Developed and implemented best-in-class MICR laser print and finishing technologies which
reduced production time, labor cost and increased first time quality.
COMPUSYSTEMS, Broadview, IL 2007 – 2008
Vice President – Internal Operations
David J. Warden 1
• Directed Project Management, Data Entry, Financial Processing, Production Control, Fulfillment,
Call Center, Warehouse, Purchasing and Facilities for an industry leader in trade show registration
and exhibitor services organization.
• Implemented resource planning and management development initiatives that provided an accurate
projection of workload by unit and identified staffing needed to support rapid, profitable growth.
• Designed and implemented Quality Improvement and Lean Initiatives which resulted in ongoing
Continuous Improvement projects, creating improved quality of client deliverables and reduced unit
costs.
• Developed supply chain strategies and procurement controls resulting in $200K annual savings.
• Directed service level targets for daily production and Call Center operations. Implemented controls
which minimized hold times, dropped calls.
• Created budget control methods by applying forecasting models for operating and capital expenses.
Developed a monthly reporting and quarterly forecasting cycle contributing to better cash flow
control.
HEWITT ASSOCIATES, Lincolnshire, IL 2005 – 2007
Operations Manager
• Managed 6 units including: Project Management, Print, Payroll Production, Production Control,
Inventory, Distribution and Logistics, Imaging, Records Management and Automated Intelligent
Fulfillment. Managed 6 salaried managers and 150 hourly associates.
• Directed the delivery and business process outsourcing operations of a production facility, delivering
client data print and fulfillment services including: Variable Data Print (50 mil images/month),
Automated and Manual Fulfillment (4 mil kits/month), Imaging (2 mil pages/month), Records
storage, Warehouse/Inventory, Mail/Distribution Services, Client Service, CD Replication, Payroll
Production Operations and Fulfillment (250k pay documents/month).
• Implemented the delivery of multi-project human resource outsourcing engagements based on
Service Level Agreements below unit cost targets. Reduced unit cost for each shared service
provided.
• Earned Six Sigma Green Belt certification and applied principles to all operations.
• Managed the operating ($30M annual) and capital budgets within a 2% variance for the division.
• Directed payroll production and fulfillment through a period of 300% growth in the volume of
monthly pay documents and shipments to client locations while maintaining exceptional quality and
service levels.
OPTIMA EDUCATIONAL SOLUTIONS, INC. Arlington Heights, IL 2004 – 2005
Senior Director of Business Operations
• Directed Customer Service, IT/Telecom, Purchasing, Travel, Event Quality Control, Compliance,
Content Development and Meeting Logistics for a leading provider of continuing medical education.
• Identified and implemented PMO elements resulting in reduced cycle time for content development,
improving quality and reducing production and expediting costs by 8%, or $80K annually.
• Implemented quality control procedures and performance metrics to evaluate and improve critical
operations and profitability in the call center and meeting coordination functions.
• Managed negotiations and coordination of an office build out, including computer and telecom
systems.
• Designed and implemented vendor development and competitive bidding procedures resulting in
$50K savings on commodity based spending.
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• Developed and implemented metrics and resource planning strategies for business re-engineering
efforts for a Public Relations firm and a Clinical Trials organization in the HealthStar Corporate
network.
ELGIN COMMUNITY COLLEGE, Elgin, IL 2003-2004
Director of Business Services
• Oversaw bid process and procurement, bookstore operations, inventory and distribution.
• Implemented purchasing card program, and complied with all state and GASB guidelines governing
competitive bidding and control of state funding.
PRICEWATERHOUSECOOPERS LLP, Chicago, IL 1997 – 2002
Senior Manager/Chicago Practice Leader
• Executive Leader for business operations for the Chicago office of the Financial Planning Solutions
practice, consisting of digital print operations, call center, data processing, accounting/billing,
graphic and production services, facilities, purchasing and supply chain.
• Directed fiscal, budgetary, operational, and expense controls to ensure business units growth and
profitability across all client engagements. Managed monthly billing of work in progress accounts.
• Planned, prepared and executed an in-house digital printing operation for the practice that included
the data entry, printing, assembly, and shipment of personalized financial analyses, custom client
workshop presentations, and benefit statements.
• Managed the purchasing function including supply chain management, vendor development,
competitive bidding, contract negotiation, inventory, and distribution.
• Account Executive for key accounts, establishing deeper business partnerships with major clients.
• Implemented a system of management, ownership, and accountability creating enhanced quality and
performance, resource utilization and employee morale.
EDUCATION
MBA, Northern Illinois University, DeKalb, IL
BS, Operations Management, Northern Illinois University, DeKalb, IL
Six Sigma Green Belt
David J. Warden 3
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