Administrative Assistant Customer Service

Sent from Yahoo Mail on AndroidFrom: Jacquelyn Wright <*************@*****.***>; To: Jacquelyn Wright <*************@*****.***>; Subject: resume Sent: Thu, Aug 7, 2014 7:54:14 PM Associate Degree in Applied Science in Administrative Assistant Milwaukee Area Technical CollegeMay 18, 2001 GPA 3.00CUSTOMER SERVICE EXPERIENCE:I have worked over twenty-five years in customer service while employed in the restaurant business. I have worked in the Medical Field Since graduating from M. A.T.C with an Associate Degree in applied Sciences in the field of Administrative assistant in 2001.EMPLOYMENT HISTORY: October 2008 – May 2014 / Medical ReceptionistGreater Milwaukee Otolaryngology 4600 W Loomis Rd Greenfield, WIPhone: 414-***-**** – Stephanie Doering - AdministratorSkills involved:o Communicate professionally with all staff, patients, and doctorso Answered phones, faxed and received information regarding patientso Learned scheduling applications to schedule, cancel, recall, and track patient appointmentso Entered insurance information correctly into computero Verified patient insurance eligibility through the Wisconsin Forward Websiteo Accurately entered patient demographics into the computero Chart abstractiono Scanned patient records into the Electronic Medical Recordso Learned meaningful usage and entered patients information regarding meaningful usage for Medicareo Opened and ran doctors clinic for the dayo Received and recorded payments made from patientso Balanced out drawer for the dayo Prepped charts for future appointments in the clinico Forwarded correct information on patient to pre certification department to process procedures,testso Occasionally pre certified tests for patients when needed August 2006- October 2008: Patient Service Representative Wheaton Franciscan Medical Group3610 Michelle Witmer Memorial Drive New Berlin, WI 53151Phone: 262-***-****/Contact person: Kitty JurySkills involved: Open clinic for the day Answer phones in a timely and pleasant manner Take accurate anddetailed messages Schedule patients in a proficient use of time in the doctors schedule Acknowledgepatients was they come into the clinic Copy insurance information and get the information into the computerVerify demographics and record verification Receive payments and record payments correctly Receive and fax information Pre-certify medications and procedures Referrals Help medical records with filing when needed December 2005 – August 2006: Office AssistantOn Assignment 5205 Ironwood Lane Suite 209Milwaukee, Wisconsin 53217 Phone: 414- 963-1313 Contact: Lynn *Process Flex Claims * Pre-post claimsDecember 2006- 2008 Myers Restaurant 4200 S 76th STreet Greenfield, WPhone: 414-321-4400Contact person: Debbie* Greet customers in a timely and friendly manner * Take orders promptly and correctly * Serve customers their orders as soon as they are prepared * Make sure customers are happy with their meal. * Clear table as soon as they are done eating. * Check to see if customer would like anything else * Prepare their tab correctly and have it available as soon as they are done eating. * Make sure that wait stations are always stocked up with items that we need throughout the day.October 2000 – December, 2005 BARTENDER Potawatomi Bingo and Casino Milwaukee, WIPhone: 414-***-**** / contact: Mark Feirst *Receive and count bank for the days register * Prepare bar and theatre for customers * Prepare drinks and receive money from customers in a timely manner * Balance out register at the end of the dayAugust 13, 2001 – January 2004 MEDICAL SECRETARY Heartcare Associates. LLC Milwaukee, WI 53233Phone: 414-***-**** / contact: Connie D’Alsandro* Schedule appointments * Schedule procedures * Enter clinic information * Open and sort mail * Send and Receive faxes * Answer phonesApril 1984 – December, 1999 / WAITRESSAshley’s Fireside Dinning Milwaukee, WI 53207Went out of Business Phone Of owners: Carol and George Wartner:(262) 227 4718Address: Summer: 539 Autumn Drive Walworth, WI 53184 Winter: (October until May) 5728 Desert LakesDrive Fort Mohave, AZ 86426* Set up bar and restaurant for the day’s business * Greeted customers and served them in a friendly and timely manner * Prepared customers’ bills and counted back their change * Balanced out my days receipts *Cleaned bar, restaurant, and kitchen