Customer Service Health

ALEX ROURKE

**** ******** ** *** *****, NV 702-***-****, **********@*****.***

OBJECTIVE

TO OBTAIN FULL-TIME EMPLOYMENT WITH ADVANCEMENT OPPORTUNITIES.

EDUCATION

MASTERS OF SCIENCE, JUNE 2014

THE UNIVERSITY OF NEW HAVEN, WEST HAVEN, CONNECTICUT

PROGRAM: HEALTH CARE ADMINISTRATION, MANAGED CARE CONCENTRATION

BACHELOR OF SCIENCE, DECEMBER 2012

SOUTHERN CONNECTICUT STATE UNIVERSITY, NEW HAVEN, CONNECTICUT

MAJOR: PUBLIC HEALTH

ASSOCIATES DEGREE IN GENERAL STUDIES, AUGUST 2002

MIDDLESEX COMMUNITY COLLEGE, MIDDLETOWN, CONNECTICUT

CAPABILITIES

● EXCELLENT COMMUNICATION SKILLS AND PROFICIENT TIME MANAGEMENT

● TEAM PLAYER WITH WELL-DEVELOPED PROBLEM SOLVING ABILITIES

● ATTENTION TO DETAIL WITH STRONG WRITING SKILLS

EXPERIENCE

GRADUATE ASSISTANT IN HEALTH SERVICES

THE UNIVERSITY OF NEW HAVEN, WEST HAVEN, CT

● ASSIST MEDICAL AND CLERICAL STAFF WITH PATIENT INFORMATION

● HELP NEW STUDENTS TO FULFILL THE IMMUNIZATION AND HEALTH REQUIREMENTS

●

HEALTH DEPARTMENT INTERNSHIP

BUREAU OF ENVIRONMENTAL HEALTH, NEW HAVEN HEALTH DEPARTMENT, NEW HAVEN, CT

● ASSIST SANITARIANS AND LEAD INSPECTORS WITH INSPECTIONS, HEALTH FAIRS, EDUCATION PROGRAMS

● ASSIST IN ALL FACETS OF PUBLIC HEALTH POLICY AND ENFORCEMENT

● INSPECTED BARBERSHOPS AND HAIR SALONS TO ENSURE SANITARY STANDERS ARE KEPT

UNDERGRADUATE RESEARCH ASSISTANT

SOUTHERN CONNECTICUT STATE UNIVERSITY, PUBLIC HEALTH DEPARTMENT, NEW HAVEN, CT

● ASSIST ASSISTANT PROFESSOR IN PUBLIC HEALTH, WITH DATA EXTRACTION FOR A COHORT STUDY IN PRENATAL

CARE

● ENSURING THE VALIDITY OF DATA BY COMPARING AGAINST A CONTROL GROUP

● ANALYZED CLIENT REVIEWS FOR S.E.R.T. (SEXUAL EMERGENCY RESPONSE TEAM)

DEPARTMENT MANAGER

HOME DEPOT, BERLIN, CT

● PROVIDED PROFESSIONAL CUSTOMER SERVICE

● MONITORED, STOCKED, AND ORDERED APPROPRIATE INVENTORY

● MAINTAINED A SAFE AND AESTHETIC SHOPPING ENVIRONMENT IN ORDER TO DRIVE SALES

● OVERSAW THE COORDINATION OF CUSTOMER CARE

● TRAINED NEW ASSOCIATES AND SUPERVISED THE CALL CENTER

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