Customer Service Maintenance

RITA A. STEARNS

**-*** ******* ******, ***. **A 224-***-****

WAIPAHU, HI 96797 ****.*******@*****.***

QUALIFICATIONS

SOLUTIONS-ORIENTED 2 PLUS YEARS, OFFERING WELL-ROUNDED BACKGROUND IN OPERATIONS OVERSIGHT,

PROFESSIONAL WITH

ADMINISTRATIVE AND CLERICAL, AS WELL AS SUPERVISION OF OVER 20 PERSONNEL WITHIN DIFFERENT DEPARTMENTS. FORWARD-

THINKER, EXTREMELY DETAILED-ORIENTED AND ORGANIZED WITH STRATEGIC PLANNING SKILLS AND TACT; HAS THE PROVEN ABILITY TO

COMMUNICATE EFFECTIVELY IN STRESSFUL ENVIRONMENTS. CURRENT U.S. GOVERNMENT SECURITY CLEARANCE & U.S. PASSPORT.

CLAIMS 10-POINT VETERAN PREFERENCE WITH SERVICE-CONNECTED DISABILITY. ADEPT WITH:

HANDLING OF CONFIDENTIAL INFORMATION CONFLICT RESOLUTION ORIENTATION & ON-BOARDING

TECHNICAL WRITING PROBLEM IDENTIFICATION PROCESS IMPROVEMENT

CUSTOMER SERVICE PROJECT MANAGEMENT PROCUREMENT

ORGANIZATION INVENTORY MANAGEMENT INTERPERSONAL

COMMUNICATION

COMPUTER PROFICIENCY INCLUDES: MICROSOFT OUTLOOK/EXCEL/WORD/POWERPOINT, ADOBE CREATIVE SUITE, GOOGLE

PRODUCTS (GMAIL, CALENDAR MANAGEMENT, GOOGLE DRIVE), INTERNET RESEARCH AND DEVELOPMENT; ABILITY TO TYPE 55 WPM

AND GENERAL OFFICE OPERATIONS WITHIN HR RELATED DEPARTMENTS (COPYING, HEAVY FILING, DRAFTING CORRESPONDENCE).

PROFESSIONAL EXPERIENCE

UNITED STATES NAVY -- NORFOLK, VIRGINIA 2012-2014

MAINTENANCE TECHNICIAN

ADROIT AT ORGANIZED MAINTENANCE AND HULL (OUTSIDE STRUCTURE) REPAIR.

OVERSAW, INSTRUCTED, AND EVALUATED 20 OVERALL

PERSONNEL ON ENFORCING SAFETY AND SECURITY PRECAUTIONS.MASTERED MAINTENANCE ON ENGINEERING EQUIPMENT ACCORDING TO

MAINTENANCE RECORD CARDS (MRC’S) AND LOGGED DAILY REPAIR JOBS ELECTRONICALLY. FACILITATED TAG-OUTS OF EQUIPMENT TO

MAKE NECESSARY REPAIRS AND FOR THE SAFETY OF OTHER SAILORS. WELL ORGANIZED AT KEEPING MAINTENANCE RECORD CARDS

(MRC’S) IN COMPLIANCE WITH MAINTENANCE PROCEDURES, NAVY POLICY AND STANDARDS. ENHANCED ACCURACY OF INVESTIGATIVE

REPORTS. CONDUCTED TASKS IN PROCUREMENT, ISSUANCE OF SUPPLIES AND REPAIR PARTS INCLUDING PAYMENT PROCESSES, GENERAL

ACCOUNTING AND BUDGETING PRACTICES AND PRINCIPLES.

KEY CONTRIBUTIONS:

LAUNCHED CYPHER LOCK PROJECTS (I.E. WELDING) FOR RESTRICTED AREAS CONTAINING CONFIDENTIAL

INFORMATION, MAINTAINED BY INTELLIGENCE DIVISIONS. DOCUMENTED UP-TO-DATE PROGRESS AND EFFECTIVELY

MANAGED TIME IN PROJECTS.

DRAMATICALLY IMPROVED MAINTENANCE PROCEDURES AND UPGRADED HIGHLY SENSITIVE EQUIPMENT TO EXCEED

INSPECTION STANDARDS. PERSISTENTLY DRAFTED OVER 30 ELECTRONIC REPORTS AFTER SUCCESSFULLY SCHEDULED

AND COMPLETED MAINTENANCE FOR SHIP’S SAFETY.

NEGOTIATED IN SETTING GOALS FOR OUR NAVY-WIDE INSPECTION, INSURV, AND DRIVEN TO MEET AND/OR

EXCEED INSPECTION STANDARDS. IDENTIFIED AND REMOVED OBSTACLES TO PERFORMANCE IN SHIP-WIDE

RESPONSIBILITIES.

KAPLAN, INC. -- NEW YORK, NEW YORK 2010-2012

SENIOR REPRESENTATIVE (HEALTH)

LIAISON BETWEEN NEW CUSTOMER SERVICE REPRESENTATIVES AND EXECUTIVE MANAGEMENT FOR NEW TRAINING PRACTICES.

MAXIMIZED OPTIONS FOR CUSTOMERS, WHILE CONSULTING WITH MANAGEMENT ON THEIR CURRENT ISSUES VIA INBOUND CALLS.

TENACIOUS IN PROVIDING CUTTING EDGE PERFORMANCE DURING SEMESTER CYCLES TO ACCOMMODATE INDIVIDUAL PREPARATION NEEDS,

WHILE STAYING UPDATED ON THE COMPETITION.

KEY CONTRIBUTIONS:

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RITA A. STEARNS

94-602 KUPUOHI STREET, APT. 13A 224-***-****

WAIPAHU, HI 96797 ****.*******@*****.***

SLASHED THE COMPETITION BY IMPROVING OVERALL CUSTOMER SERVICE RATING BY 30%, WHILE ESTABLISHING

EVERYONE’S CONTRIBUTIONS ARE HEARD WHEN BRAINSTORMING WAYS TO CONSISTENTLY PRESENT UNIQUE CUSTOMER

SERVICE. .

TOOK RISKS IN ENSURING THAT STAFF HAVE RISK-FREE TRIAL PERIODS WHEN LEARNING NEW SKILLS, WHILE

INSPIRING REPRESENTATIVES AT EVERY LEVEL TO FIND THEIR OWN PERFORMANCE-STYLE.

CHOSEN AS A KEY ASSET FOR THE PROCESSING TEAM AMONG 15 SENIOR AND JUNIOR REPRESENTATIVES, AND

NEGOTIATED A FRESH VISION FOR ACTION IN NEW PRACTICES.

MARATHON CONSULTING, LLC -- BROOKLYN, NY 2010

SALES INTERN (ASSISTANT)

SUPERIOR UNDER PRESSURE WHEN MULTI-TASKED SALES PROJECTS, AND MET TIGHT DEADLINES FOR THE SALES TEAM. AUTHORED AND

POSTED UP-TO-DATE REPORTS ON PERSONAL AS WELL AS PROFESSIONAL DEVELOPMENT TO THE COMPANY WEBSITE. CONDUCTED OFFICE

MARKETING TASKS (I.E. EMAIL, MAILINGS, PHONE COMMUNICATION).

KEY CONTRIBUTIONS:

ASSESSED CURRENT NEEDS OF THE MARKET AND HOW THE COMPANY CAN ATTRACT NEW CUSTOMERS. CHALLENGED

VARIOUS MARKETING CONCEPTS TO ATTRACT NEW CUSTOMERS WITH THE CURRENT NEEDS OF THE MARKET.

CONSISTENTLY BUILT THREE MARKETING CAMPAIGNS WITH UNPARALLELED RESEARCH ON COMPANY’S SERVICE

COMPARED TO THE COMPETITION.

CONCEPTUALIZED WHAT IT TAKES TO SUCCEED IN THE MARKETING AND SALES FIELD WHILE COHESIVELY MAKING

CONNECTIONS IN LEARNED CONCEPTS.

THE NATIONAL MINORITY BUSINESS COUNCIL, INC. -- NEW YORK, NEW YORK 2008- 2009

BUSINESS INTERN

DEMONSTRATED EXCELLENCE IN VARIOUS ADMINISTRATIVE OFFICE DUTIES DAILY INCLUDING FILING, EMAILS AND CLIENT

CORRESPONDENCE. CONDUCTED NETWORKING MEETINGS AND CONFERENCE CALLS FOR CEO/PRESIDENT. COMPETENT WHEN EDITED

PRESS RELEASES AND ADMINISTERED CONTRACT REPORTS UPON VERBAL DICTATION FOR PRINTED AND PUBLISHED MATERIAL.

KEY CONTRIBUTIONS:

DESIGNED, LED, AND EXECUTED SPECIAL PROJECTS WHILE SAFEGUARDING TIME PARAMETERS FOR CONFERENCE

CALLS, AND OVERALL OFFICE ENVIRONMENT.

RECRUITED NEW CLIENTS WITH UP-TO-DATE CORPORATE INTEL BETWEEN EXECUTIVE LEADERSHIP REGARDING SMALL

BUSINESS AND MINORITY-OWNED BUSINESS ISSUES.

MAXIMIZED GUEST LIST AND PLANNING DETAILS FOR 36TH ANNUAL WOMEN IN BUSINESS LUNCHEON, WHILE

NEGOTIATING NEW MEMBERSHIPS AT CORPORATE EVENTS.

TEAM BARUCH ORIENTATION (CUNY BARUCH COLLEGE) - NEW YORK, NEW YORK 2008-2010

COLLEGE ASSISTANT, ORIENTATION LEADER

IMPLEMENTED NEW STUDENT PROGRAMS TO FURTHER CONTINUE STUDENTS’ SUCCESS IN TRACKING THEIR PROGRESS TOWARD

GRADUATION. RECOMMENDED NEW AND TRANSFER STUDENTS ON HOW TO CHALLENGE THEMSELVES DURING THEIR COLLEGE CAREER.

EXERCISED HR PRACTICES IN ASSISTING STUDENTS IN A CUSTOMER SERVICE ENVIRONMENT.

KEY CONTRIBUTIONS:

SKILLED AS AN INFORMED REFERRAL SOURCE ON UP-TO-DATE PROCEDURES, WHILE WORKING WITH OTHER

DEPARTMENTS (I.E. FINANCIAL AID AND REGISTRAR’S OFFICE). LIAISON BETWEEN NEW STUDENT PROGRAMS’

OFFICE, BARUCH ADMISSIONS OFFICE AND THE COLLEGE NOW PROGRAM FOR SUCCESSFUL CONTINUANCE OF THE

PROGRAMS.

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RITA A. STEARNS

94-602 KUPUOHI STREET, APT. 13A 224-***-****

WAIPAHU, HI 96797 ****.*******@*****.***

MOTIVATED PEERS TO BRAINSTORM IDEAS TO ENHANCE AND ORIENTATION METHODS AND EFFECTIVELY IMPLEMENT

ORIENTATION LEADERS. FACILITATED GROUP CONSENSUS IN RESOLVING WORKPLACE ISSUES.

THEM FOR FUTURE

MENTORED ONCOMING ORIENTATION LEADERS DURING SEMESTER TRAINING PERIODS.

LAUNCHED SUCCESSFUL LOUNGEONLEX (ONLINE COMMUNICATION BOARD) PROJECT WHILE ENSURING THE

CONTINUATION AND ENHANCEMENTS OF SERVICES TO FUTURE STUDENTS.

EDUCATION & TRAINING

CUNY BARUCH COLLEGE -- NEW YORK, NEW YORK

SUCCESSFULLY GRADUATED WITH A BACHELOR OF ARTS (BA) BUSINESS COMMUNICATIONS (120CH)

DEGREE IN WITH A MINOR IN

ENGLISH.

T.E.A.M. BARUCH LEADERSHIP TRAINING PROGRAM -- NEW YORK, NEW YORK

DEVELOPED THE TOOLS NEEDED TO BECOME A BETTER LEADER IN THE MANAGEMENT, HUMAN RESOURCES, AND BUSINESS

ADMINISTRATION FIELD WHICH INCLUDED NEGOTIATING, VERBAL AND WRITTEN COMMUNICATION SKILLS AS WELL AS AN ENHANCED

ABILITY FOR COUNSELING OTHERS IN THEIR DECISION-MAKING.

HULL TECHNICIAN “A” SCHOOL -- GREAT LAKES, ILLINOIS

SUCCESSFULLY GRADUATED WITH CERTIFICATION OF HULL MAINTENANCE TECHNICIAN STRAND (BECC MOD 9A). CERTIFICATION

INCLUDED COURSES IN BASIC ENGINEERING COMMON CORE ADVANCED AND AN ENGINEERING PROFESSIONAL APPRENTICESHIP BEFORE

GRADUATION.

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