Customer Service Administrative Assistant
Resume:
Angelina Silva Iturriza
***** ** ** *******, ***** Fl. 33178. Ph. 305-***-****. Email: **********@*******.***
SUMMARY
Dynamic and reliable Bank Executive with seven (7) years experience in:
Banking and Financial Services. Financial Advice.
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Build and maintain customer relationship. Extremely service-oriented, using a combination
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of Empathy and other interpersonal skills in identifying and meet clients needs.
Bank Documentation: Know Your Customer (KYC), Banking Account Opening Application,
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W8.
Cross-sell banking services and products to clients. Negotiation skill.
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ACCOMPLISHMENTS
Achieved business goal and sales objective through strategic approaches and outstanding
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financial instruments presentations.
Developed with empathy, solid customer relationship.
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Advised and helped clients how to manage their assets. Offered advice and solution for
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different financial needs.
Developed strong ability to work in group. Team player.
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WORK EXPERIENCE
Technosub International SA. Technical and recreational Scuba Diving Company. Job Title:
Customer Service. Caracas, Venezuela. 2011-2014.
Co-owner that: Supervised and coordinated the general management of the office.
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Provided outstanding communication to potential prospects and customers about the
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Scuba Diving operation services.
Support staff in assigned tasks. Hire staff members, and managed their performance.
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STC ASESORES -Representative Office of StateTrust Bank & Trust. Job Title: Financial Advisor.
Caracas, Venezuela. 2008-2010.
Provided personalized International Private Banking services.
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Made prospecting calls and schedule personal visit. Meet with prospective clients in order
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to determine their financial needs and prepared financial proposal and presentation.
Developed cross-selling with existing customers
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American Scooter Inc. Miami-Caracas-St. Martin. Job Title: Marketing Assistant. 2004-2005.
Developed Company Business Plan to sell scooters in St. Martin and Curacao
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Supported sales and marketing strategies.
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Representative Office of BAC INTERNATIONAL BANK & BAC FLORIDA BANK. Job Title:
Bank Officer. Caracas, Venezuela. 1999-2003.
Provided day-to-day personalized customer service under quality standards.
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Ensured clients transactions were processed and solved any client requirement.
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Coordinate with the bank departments to exceed customer service expectations.
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Created and developed strong relationship with Bac International Bank clients and then
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offered and opened their Bac Florida Bank account. Cultivated client relationship.
TOZZI SUDAMERICA. Job Title: Administrative Assistant. Caracas, Venezuela. 1998-1999.
Developed a variety of clerical and administrative function.
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Maintained and compiled company data and documentation for bidding processes.
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Managed Company Cash Flow and Bank accounts.
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Thesis Economic Evaluation: PDVSA – Petroleos de Venezuela. Caracas, Venezuela. 1997-1998.
Fulfilled Degree Thesis. “Risk Economic Evaluation in the perforation of petroleum wells”.
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EDUCATION
Bachelor of Science. Instituto Educacional Lagunillas. Venezuela. 1992.
Economist. Universidad Católica Andrés Bello. Caracas, Venezuela. 1998.
Bank Documentation Training by: Bac International Bank & Bac Florida Bank. 1999-2003.
English Courses:
Centro Venezolano Americano (CVA). Caracas, Venezuela. 1996-1997.
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Embassy CES. Melbourne, Australia. Oct. 2013-Dic.2013.
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Languages: Spanish-English. Computer Skill: Microsoft Office.
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