Customer Service Representative

STEPHANIE M. BLAND

P. O. Box ******, Los Angeles, CA 90009 E-Mail: *************@*****.***

310-***-**** Cellular

OBJECTIVE

A position working within a progressive company or organization which offers a high level of challenge,

responsibility, and the opportunity for continued career growth.

HIGHLIGHTS OF QUALIFICATIONS

● Has several years of top, diversified experience.

● Strong background in many areas including office administration, project assistance, customer service,

staff training and development, data entry, quality assurance, report preparation, records maintenance,

and public relations.

● Hard working, driven, and dedicated, while proven in ensuring that all org anizational and project goals are

consistently met and exceeded.

● Can handle many tasks simultaneously, and has excellent attention to detail.

● Firmly committed to gaining the highest levels of customer satisfaction.

● Knowledge of computers: Windows, Word, Excel, PowerPoint, Outlook, the Internet, and other systems.

● Results-oriented, with an ability to see any assignment to successful completion.

● Excellent organizational, communication, analytical, and people skills.

● Works well with all levels of management, co-workers, and the public.

● Thrives in a busy, fast-paced working environment.

PROFESSIONAL EXPERIENCE

Institute of nerve medicine

Front Desk Administrative Assistant-June 23, 2014-Present

Answer and respond to patient and staff calls, assist patients with questions and concerns, Schedule

appointments, perform duties of verifying current insurance information and claims, pull patient chart, file

documentation, obtain copies of films, consultation reports and laboratory studies. Facilitat e mail and

correspondence routing to appropriate staff. Responsible for office inventory.

The AUTOMOBILE CLUB OF SOUTHERN CALIFORNIA (AAA)

Specialist Policy Service Representative- Jan 22, 2013-November 26, 2013

Answer or initiate routine insurance /clai ms telephone calls for the business unit. Receive or provide insurance

Information from and to member/insured. Complete loss report for CA insured members. Determine service

needs and resolution by successfully using the proper procedure, accessing appropr iate support and

information systems and initiating transactions that result in accurate monetary, coverage and entitlement

changes.

Pacific Bell/AT&T, Los Angeles, California

Business Service Representative – Global Markets (1998-2009)

Responsible for handling customer inquiries, assisting clients with their special needs, computer data entry,

processing customer orders, providing support to account team, training and supervision of new personnel,

customer service, and handling a wide variety of special projects.

EDUCATION

LATTC: September 2013-present

REFERENCES :Available upon request

Dear Director of Human Resources:

In response to possible openings, I would like to take the time to

introduce myself and apply. I know that with my strong combination of

professional experience and education, I would become a valuable asset.

I have many years of excellent experience. During this period, I have

developed and refined my skills in many areas including office

administration, project management, customer service, account

management, data entry, report preparation, records maintenance, and

public relations. I am hard working and dedicated, while proven in seeing

that all organizational and project goals are always met and exceeded,

while gaining the highest levels of customer satisfaction at all times. My

computer knowledge includes Windows, Word, Excel, PowerPoint, Access,

Outlook Internet, and other systems.

I have also developed strong communication and people skills, I am

highly motivated, and possess an ability to overcome challenges. In short,

I know that I would be a strong addition to your team.

I’ve enclosed my resume for your review, and look forward to hearing

from you in the near future.

Sincerely,

Stephanie M. Bland

Contact this candidate