Customer Service Manager

Juliana Gioffre

** ****** ******, ******, ** ****0

Cell: 201-***-****, j *************@*****.***, w ww.TheAllBlackEdit.com, @ theallblackedit

SKILLS PROFILE:

Very organized and able to excel in any overwhelming and/or fast-paced environment

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Able to conduct myself in a professional manner at all times, in and out of the work

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e nvironment

Well spoken and can communicate effectively

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Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)

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Detail-oriented as well as self-motivated

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Able to prioritize and handle a variety of assignments simultaneously

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Extensive customer relations background

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Overwhelming love of fashion and current and upcoming trends

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EMPLOYMENT HISTORY:

Stylist Assistant at Net-A-Porter Corp J an 2015 - Present

M ahwah, NJ

• Styling full outfits for selected upload pieces on net-a-porter.com, mrporter.com, and

t heoutnet.com. Experience with both menswear and womenswear

• Put together full outfits from shoes to accessories.

• Researching high-end designer brands runway looks and lookbooks to stay up with current

t rends and mimic brand personality throughout all looks on the website.

• Experienced using the program Fulcrum to update all upload and styling pieces on the website.

Manager at L.A. Sunset Tan F eb 2014- Dec 2014

Ramsey, NJ

• In charge of keeping inventory and making monthly specials.

• Trained in Custom Airbrushing and dealing with all things customer service related.

• I manage and oversee seven girls and make sure the business is running smoothly overall.

O perations Manager at Brandy Melville J uly 2013 – Jan. 2014

Paramus, NJ

• Assist the Store Manager & Visual Manager in all aspects of store operations, visual merchandising, and

customer service.

• Did all store visuals when Visual Manager was not in. Visuals changed every day.

• Partnered with store manager in assuring store needs in terms of scheduling, hiring, and

e mployee retention

• Responsible for being aware of budget and payroll, as well as making key decisions according

t o business patterns

I ntern at Marchesa Fashion House J an. – June 2013

New York, NY

• Worked directly under Georgina Chapman; head designer and co-founder of Marchesa

• In charge of picking up and returning all borrowed jewelry and/or garments that were used

during photo-shoots.

• Assisted with running errands, organizing their New York Fashion Week for their Fall 2013 fashion line.

Involved very closely to the development of their JC Penny collaboration.

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E DUCATION:

Fordham University, Gabelli School of Business, B ronx, NY C urrent-2015

My current major is Business Administration.

Mahwah High School, M ahwah, NJ 2 007-2011 G raduated and earned a high

s chool diploma.

L IM College, Pre-College Summer Fashion Lab Program Summer 2012-2013

M anhattan, NY

C ompleted and earned certificates in five pre-college courses.

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