Customer Service Manager

Christopher J. Eakin Leadership. Team Building. Results.

**** ****** **** *** *********, TN 37922 *******@*******.*** Cell: 256-***-****

Management Professional

Accomplished retail management professional with experience in effectively managing numerous multi million dollar retail stores, building exceptional teams, decreasing costs, and generating award winning revenue increases.

Leadership Style – A team-building strategist creating passionate, functional, and knowledgeable teams that provide unparalleled customer service, achieving high levels of productivity and regularly crushing revenue goals year after year. Energetically champions a lead by example model where integrity, passion for retail, and a customer first approach culminate into consistently effective leadership.

Professional Summary

• Team Building • Retail Store Management • New Store Construction

• Store Renovations • Trained 80+ Managers • Customer Service Strategy

• Community Marketing • Shrink/Loss Prevention Strategy

Professional Experience

Dick's Sporting Goods Knoxville, TN District Manager 2011 – Present

Manage 94 Million in combined sales through 9 Stores with over 600 employees, providing energetic leadership through solid management strategies

• Created dynamic increases in sales and profit for a multi state district comprised of stores in Tennessee, North Carolina, and South Carolina • Retained District Profits of 17 million despite heavy influx of newly built competitor locations • Recruited, evaluated, and externally hired 4 highly successful Store Managers • Analyzed managerial talent pool and promoted 2 internally sourced Store Managers and 7 Sales Managers

Dick's Sporting Goods Knoxville, TN Winston Salem, NC Huntsville, AL Florence, AL Store Manager 2003 – 2011 Hardlines Manager 2001 – 2003

Operated multiple stores in several locations, consistently increasing productivity, net sales, and profitability for each store.

• Increased Profits to over 5 million annually for over 4 consecutive years, achieving the highest profiting store company wide – Knoxville, TN location • Achieved Store of the Year for 2 consecutive years using effective team building strategies

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