Customer Service Manager

Won Suk Yoo

**** ******* **** ***** *****, CA *2887

714-***-**** (home) 714-***-**** (cell)

*******@*****.***

EMPLOYMENT HISTORY

Planner

Zodiac Aerospace (Rancho Cucamonga, CA) 909-***-**** January 2012 – Present

Rancho Cucamonga, CA 91730-4919

Review and analyze MRP demand data and plan/schedule for machine shop, sheet metal, welding, raw

materials/components, sub-assemblies and final assemblies for internal/external customer(s). Configure

new BOM’s and Router’s from Engineering Drawings. Recommend and change process as needed.

Maintain MRP data. Design various reports using MS Access as required for all levels of management

and production. Train new planner(s). Design and maintain semi-automated production/procurement

database to speed up and accurate work order release and procurement.

Self-Employed

(See other experiences) July 2007 – December 2011

Sr. Materials Manager

General Motors (Torrance, CA) 310-***-**** October 2006 - February 2007

GM Advanced Technology Center

Supervised Inventory, Material and Purchasing Department.

Sr. Master Scheduler

Argo-Tech Corp (Costa Mesa, CA) 949-***-**** May 2006 – September 2006

Designed and maintained database (MS Access) for improved (semi-automated recommendation report)

material planning/procurement, forecasting and sales order processing.

Sr. Planner/Scheduler/Materials Manager

Irvine Electronics (Irvine, CA) 949-***-**** July 2005 – March 2006

Supervised receiving, shipping, inventory personnel. Maintained MRP system. Designed and maintained

custom database (MS Access) for Forecasting, material planning and sales order processing.

Sr. Planner/Scheduler/Materials Manager

Genomic Solutions/Cartesian (Irvine, CA) 800-***-**** December 1999 – November 2004

Reviewed and Maintained Forecast. Designed and Maintained database (MS Access) for Open SO,

Kitting Schedule, Shipped to Date, Production Status, Inventory/Spare Parts (“Excess”, “Obsolete”, and

inventory trend), Production Detail, Production Variance, Production Part Shortage, Material Requisition,

PO Receipt, Open RMA/Credit Memo, RMA Tracking, Serial Number Tracking, Material Transaction

Tracking, MRB Tracking and Provide new reports as required. Maintained MAX MRP Database (BOM,

Part Number, Inventory Min/Max, Jobs/WIP, ECR/ECO).Reviewed new engineering drawing releases and

configure new BOM as required. Supervised Inventory, Shipping and Receiving personnel and Provided

customer (internal and external) service.

Fire Sentry (Brea, CA) 714-***-**** November 1994 – June 1998

Production Manager January 1996 – June 1998

Oversaw manufacturing (Supervised Production, Purchasing, Inventory, Shipping and Receiving

personnel). Maintained MRP Database. Reviewed new product release and configured new BOM.

Designed and maintained database (MS Access) for the better Production and Inventory/Spare

Parts control, Production Planning and Scheduling.

Quality Assurance Manager March 1995 – January 1996

Designed, maintained and analyzed QA database for the tracking SO, Serial Number, and RMA, Quality

Analysis developed standard for each product line and inspection criteria

Inventory and Shipping Supervisor November 1994 – March 1995

Maintained inventory, supervised Inventory and Shipping and Receiving Department. Developed and

maintained inventory procedure.

Export Agent

K-Line Air Service (El Segundo, CA) December 1990 – April 1992

Prepared airwaybills and export declaration for international freights.Maintained and provided customer

services. Provided inventory control for clients. Interacted with U.S. Customs Services to resolve export

regulations.

OTHER EXPERIENCES

Self-Employed

Swift Cleaners (Anaheim, CA) October 2007 – November 2011

At The Cleaners (Buena Park, CA) July 2007 – November 2011

Operated Dry Cleaner -Oversaw day to day operation, provided customer service, planned and

scheduled daily work and supervised employees. Repaired and Maintained machineries and equipments.

Performed general bookkeeping and accounts payable.

Adam’s Square Coin-Laundry (Glendale, CA) July 1985 – May 2004

W hittier Coin-Laundry (Whittier, CA) July 1993 – July 1997

Managed and operated self-service coin-laundry. Repaired and maintained washers, dryers and other

machinery. Supervised custodial employees. Provided customer service. Performed general bookkeeping

and accounts payable.

Education:

Bachelor of Art (Industrial Art/Technology) December 1987

California State University, Los Angeles

Computer/Applications:

ERP/MRP Systems (MAX, Vantage, Alliance, MAS90, WDS, Manman)

Microsoft Office (Access, Excel, Word, Power-Point, Outlook )

Certification: Green Belt

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