Customer Service Sales

Kyle Spencer

** ******* ****, ********* ******, CT 06250

860-***-**** . 860-***-**** . ****.*.*******@*****.***

Qualifications Summary

Results-driven professional poised to apply related education and

experience building relationships, promoting products, and creating

solutions to excel as an Account Executive.

> Proven ability to establish business alliances/generate new business,

create networks, and maintain long-lasting relationships using leading-

edge sales and marketing strategies.

> Capacity to understand complex business concepts, analyze client

needs, offer advisement, and devise business solutions aligned with

organizational and client goals.

> Collaborative professional capable of working with team members toward

common goals; demonstrate outstanding interpersonal skills and the

ability to communicate effectively.

> Extensive knowledge of the marketplace; ability to analyze current and

emerging trends in the industry, remain well-informed, and adjust

strategies to achieve targeted results.

> Technical proficiencies include Word, Excel, PowerPoint, Outlook,

COCC, and Thin Client.

Educational Background

Master of Sports Science, Sports Management, 2013

United States Sports Academy - Daphne, AL

Bachelor of Science, Sports/Entertainment/Event Management, 2008

Johnson & Wales University - Providence, RI

Experience Highlights

action packaging system, ellington, ct

Customer service representative, 06/2014 to present

Provide exceptional customer service by developing and maintaining

relationships with customers. Obtain purchase orders through email or phone

call. Set customers up with quotes for their purchase. Process orders in

ticket form to give to the production team.

. Recognized for the ability to handle customer purchase orders, quotes

and processing ticket in a timely manner.

. Work collaboratively with team to meet and excide customer needs.

Savings Institute Bank & Trust, Willimantic, CT

Bank Teller, 11/2009 ( 06/2014

Provide exceptional customer service while promoting numerous bank products

and services. Open/close business and personal deposit accounts. Maintain

cash drawer. Process wire transfers. Develop and maintain relationships

with customers. Apply technical skills to access customer information, open

accounts, process checks, and review deposit histories, and customer

statements. Work collaboratively with team to meet customer needs and

problem solve.

. Recognized for the ability to maintain exceptional customer service

while processing deposits/withdrawals and performing customer

transactions.

. Demonstrated the ability to address and quickly resolve customer

account related questions.

Connecticut Defenders AA Baseball Team, Norwich, CT

Group Sales Representative, 3/2009 ( 10/2009

Generated interest, built brand, and cultivated fan loyalty by creating

special event nights throughout the season. Promoted special ticket

packages, pre-game events, and in-games while meeting challenging sales

objectives. Maintained cash drawer.

. Organized special events, arranged logistics, and assembled fun houses

for spectators.

. Tracked potential spectators, sales activities, and number of cold

calls made; reviewed reports and made adjustments to consistently

achieve targeted results.

Stafford Motor Speedway, Stafford Springs, CT

Intern, 2/2008 ( 5/2008

Provided comprehensive sales, marketing, and administrative support to the

CFO and staff. Interviewed drivers and wrote marketing material/content for

print and web publication. Completed ticket sales, tracked ticket orders,

reviewed reports, and ensured drivers received appropriate forms/materials

required to participate. Coordinated driver schedules. Compiled list of

past spectators.

Savings Institute Bank & Trust, Willimantic, CT

Floating Clerk, 6/2005 ( 3/2009

Performed numerous administrative functions and supported four department

heads. Organized files, maintained computer logs, and filed documents

accurately.

. Successfully rearranged and reorganized the loan file room with more

than 1,000 files.

. Demonstrated teamwork and communications abilities while working

across departments and reporting to wide range of personnel.

Curves for Women, Storrs, CT

Fitness Technician, 4/2004 ( 6/2005

Interacted with clients and provided technical support to ensure safe use

of equipment. Promoted membership packages. Operated workout equipment,

tested new equipment, and demonstrated proper use. Maintained client

membership data and contact information via computer.

. Tracked clients' progress to encourage future success.

. Applied expertise to train clients on workout equipment and proper

technique.

.

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