Sales Customer Service
Resume:
Alpharetta, GA *****
******@*****.***
RICHARD MARTIN
OBJECTIVE To develop and increase a company’s profitability by utilizing my
previous experience, dedication, excellent work ethic and desire for achievement.
SKILLS & ABILITIES I am a proven leader, having trained for 12 weeks in
BellSouth’s leadership program and ServiceMaster’s 6 week leadership program. I have
the ability to train and lead any group from the ground up into a successful team
environment. I have excellent communication skills and proficiency in all Microsoft
Office products.
EXPERIENCE
SERVICEMASTER SALES REPRESENTATIVE
03/2012-10/2014
• Call center sales rep. lead, taking inbound and making outbound sales calls for
Terminix.
• Top performer, by number of calls taken, sales closed, average length of time,
quality assurance and, customer service.
• 2 years consecutive top customer service awards.
• Handled 80 inbound/outbound calls daily.
SERVICEMASTER SALES SUPERVISOR
01/2008-05/2011
• Managed 25 inside sales representatives.
• Responsible for sales per hour, quality assurance, mentoring,sales training,
coaching, all disciplinary actions, sales quotas, and performance metrics.
• Consistently made 90% of monthly bonus on measured metric through Excel.
• Managed 75 representatives every other weekend.
• Increased sales per hour from .18 to .32 within 2 months
• Top Customer Service Award 4 consecutively.
NTS SALES MANAGER
02/2006-1/2008
• Manager of 10 outside/Inside sales representatives.
• Responsible for assigning territories, training, coaching, hiring, metrics, sales
goals and quotas, and implementing sales strategies,
• Responsible for RFP and GSA scheduling contracts.
• This was a 2 year non-renewable contract through Canaan.
HOBBY LOBBY STORE CO-MANAGER
04/2001-01/2006
• Responsible for planograms, all daily operations, action memos, and increasing
revenue through special monthly events, marketing strategies.
• Responsible for all monies, register transactions, daily deposits, payroll budget,
profit loss, scheduling, training, hiring and disciplinary actions.
• Managed 25-50 employees.
• Increased store sales from $1.5 million to $2.6 million.
• Managed 8 other local store
BELLSOUTH CORP. INSIDE SALES/TECHREP/MANAGER
02/1992-03/2001
• Started as Tier 6 call center rep. making 80-100 daily calls to assigned businesses,
selling Bellsouth Business products from 1992-1997. Top 10% attaining quota out
of 120 sales reps. 6 consecutive years.
• Best in Class customer Service 6 years consecutively,
• 1997 President’s Club moved from Tier 6 to Tier 1 after selling 3500 ISDN lines
to Southland Corp. Received President Cup Award and meeting with Charlie Coe.
President of BellSouth.
• Promoted to inside Sales Manager, managing 12 inside sales reps.
EDUCATION GEORGIA STATE UNIVERSITY
B.A in Business and minor in English, 3.2 overall GPA.
COMMUNICATION Throughout my career I have demonstrated the ability to
coordinate hundreds of effective sales, training, motivation and product presentations.
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