*** ********* ****

Alpharetta, GA *****

404-***-****

acpcie@r.postjobfree.com

RICHARD MARTIN

OBJECTIVE To develop and increase a company’s profitability by utilizing my

previous experience, dedication, excellent work ethic and desire for achievement.

SKILLS & ABILITIES I am a proven leader, having trained for 12 weeks in

BellSouth’s leadership program and ServiceMaster’s 6 week leadership program. I have

the ability to train and lead any group from the ground up into a successful team

environment. I have excellent communication skills and proficiency in all Microsoft

Office products.

EXPERIENCE

SERVICEMASTER SALES REPRESENTATIVE

03/2012-10/2014

• Call center sales rep. lead, taking inbound and making outbound sales calls for

Terminix.

• Top performer, by number of calls taken, sales closed, average length of time,

quality assurance and, customer service.

• 2 years consecutive top customer service awards.

• Handled 80 inbound/outbound calls daily.

SERVICEMASTER SALES SUPERVISOR

01/2008-05/2011

• Managed 25 inside sales representatives.

• Responsible for sales per hour, quality assurance, mentoring,sales training,

coaching, all disciplinary actions, sales quotas, and performance metrics.

• Consistently made 90% of monthly bonus on measured metric through Excel.

• Managed 75 representatives every other weekend.

• Increased sales per hour from .18 to .32 within 2 months

• Top Customer Service Award 4 consecutively.

NTS SALES MANAGER

02/2006-1/2008

• Manager of 10 outside/Inside sales representatives.

• Responsible for assigning territories, training, coaching, hiring, metrics, sales

goals and quotas, and implementing sales strategies,

• Responsible for RFP and GSA scheduling contracts.

• This was a 2 year non-renewable contract through Canaan.

HOBBY LOBBY STORE CO-MANAGER

04/2001-01/2006

• Responsible for planograms, all daily operations, action memos, and increasing

revenue through special monthly events, marketing strategies.

• Responsible for all monies, register transactions, daily deposits, payroll budget,

profit loss, scheduling, training, hiring and disciplinary actions.

• Managed 25-50 employees.

• Increased store sales from $1.5 million to $2.6 million.

• Managed 8 other local store

BELLSOUTH CORP. INSIDE SALES/TECHREP/MANAGER

02/1992-03/2001

• Started as Tier 6 call center rep. making 80-100 daily calls to assigned businesses,

selling Bellsouth Business products from 1992-1997. Top 10% attaining quota out

of 120 sales reps. 6 consecutive years.

• Best in Class customer Service 6 years consecutively,

• 1997 President’s Club moved from Tier 6 to Tier 1 after selling 3500 ISDN lines

to Southland Corp. Received President Cup Award and meeting with Charlie Coe.

President of BellSouth.

• Promoted to inside Sales Manager, managing 12 inside sales reps.

EDUCATION GEORGIA STATE UNIVERSITY

B.A in Business and minor in English, 3.2 overall GPA.

COMMUNICATION Throughout my career I have demonstrated the ability to

coordinate hundreds of effective sales, training, motivation and product presentations.

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