SAP Service Delivery Functional expert

ASRA ISLAM

***** ********* ***** **, ****, TX ***93, USA

Cell: 1-301-***-****); email: ****@*****.***

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SUMMARY

I have been part of ASAP methodology, worked in companies at a time when

they were implementing major consolidations, upgrade, business improvement

initiatives and new FLC implementations including defining OTC & P2P

processes resulting in a deeper understanding of SAP table structure and

processes. I have 10+ years of SAP experience in FI including PS and Fixed

Assets, with four years in SD, five years in MM and two year in COPA & PRA.

My functional skills include business process design, data analysis,

mapping, testing, training, documentation and reporting.

SAP EXPERIENCE

Advizex/A Rolta Company (May, 2014 -

Present)

Cleveland, OH, USA

Senior Consultant - working as SDM managed offshore team for Advizex

expanding SAP L3 production & project support via outsource service

delivery team; trained offshore team in incident management; identified

process & procedural issues affecting service, helped Applied Industrial

Technologies in implementing a E2E service model with ability to meet its

the needs utilizing onshore and offshore model.

BP (Sept, 2012 - May, 2014)

Houston, TX, USA

Service Delivery Manager & Upstream SME - As SDM/Application Owner, I

manage a portfolio of SAP & 63 integrated applications, their hardware

while coordinating with 11 technical teams, 3 outsource partners and facing

business. This portfolio services BP's entire western Hemisphere including

Alaska, Canada, USA, Trinidad, Argentina, Columbia and Brazil.

. Closely work with outsource partner -IBM & HP, and, application

suppliers like SAP, SAP Max Attention & Quorum in providing day to day

silent operations; resolve production support issues and implement

strategic long term strategy.

. Engage with other technical teams including Strategy & Architecture,

Design and Basis teams, Capacity & Operations, Incidence management,

change & release management for reviews and approvals.

. Approve functional design for design enhancements and functional

changes in applications.

. Approve functional designs and gate reviews on IT led Upstream

Projects; review transitions to Production and post go-live Support.

. Manage escalations from business, engage in special projects and

operational concerns to meet business demands and objectives through

stake holder negotiations, planning and reporting.

Cargill Inc. (May, 2011 - May,

2012)

Hopkins, MN, USA

Tartan Project: FICO Production and Project Support; Resolve production

system and process issues for business users using SAP application and

validate record to report reporting as lead functional analyst in RTR

Service Delivery team with offshore support teams.

CONTRIBUTION: Service Delivery Lead for FICO:

. As a Period End Close Coordinator for Service Delivery, I provided a

bridge between Service Delivery efforts in resolving Business needs

and understanding the larger business concerns on systems and

processes from the business perspective. Identified design and process

gaps and provided workarounds for Period End Close purposes.

. As Change Planner, proposed, reviewed, approved and presented design

fixes, repairs and enhancements within the Tartan framework while

meeting business needs.

. As RTR Functional Analyst provided resolutions for system and process

assigned incidents, specializing in more complex stale incidents

important for BU having major reporting impacts. Led design fixes,

added missing configurations, engaged cross functional teams to

resolve cross-functional issues like inter-company service billings;

advance payment account assignments, YE project system activities

design enhancements; AR reporting and reconciliation, mapped GR/IR

foreign currency risk assessment at period end to resolve reporting

errors, Cash Journal balance errors, mapping special requirements for

royalty payments and Year End work flow errors.

. Identified gaps in IM & PS Capital funds process improving Capital

funds reporting for control purposes.

. Coordinated onshore and offshore team efforts during new BU

implementation & Period Ends by directing workflow, warm handoffs,

monitoring impacts for Period End Close and management reporting.

. Worked closely on new COPA design implementation- assisted in change

planning, configuration, testing, documentation and implementation of

the new design; engaged BU to understand COPA reporting data.

British Gas (BG) (Jun, 2010 - Sep, 2010)

Houston, TX, USA

SAP Project: Implemented accounting process for a complex new JV comprised

of 5 legal entities meeting SAP considerations, company accounting policy,

mapping JV operator accounting & contract compliance.

Contribution: LED JVA Accounting as part of a two member team

. Identified Legal entities and verified Chart of Accounts setup in SAP

FICO

. Identified JV partners for SAP PS setup & created process maps for

transactions between the entities ; made recommendations for the new

drilling activity WBS structure setup in SAP based upon the company

policy ; conducted testing on JV partner setup in SAP PS Module

. Mapped Joint Interest Billing cost & profit center from JV operator to

BG SAP chart of accounts in FI and CO

. Recommended and wrote justification for Proportional accounting vs.

equity accounting for JV Operator as was being considered

. Recorded initial investment for the JV in SAP FI

. Developed models for manual depreciation & decommissioning projections

in SAP

. Recorded initial monthly close, and reported KPI verifying BI

reporting setup

. Analyzed performance using BI analyzer reports and confirmed monthly

FS balances & provided explanation for variances to management

. Initial processing of daily & monthly accounting for the JV, recording

daily operations in FI; monthly GL reconciliation, analysis &

reporting

Apache Corporation (Jan, 2010 - Feb,

2010)

Houston, TX, USA

Project: Identify and map back office Hedge Commodity Settlement process

for USA and Canadian Hedge Trades including Crude & NG Commodities.

Contribution: Process Lead

. Attended cross functional team meetings & drafted existing back office

Futures commodity settlement process

. Recommended process improvements in trade settlements, documented &

implemented new procedures

. Trained staff in Counterparty Trade Confirmation, Monthly Trade

Settlements based on ISDA's, Counterparty invoicing, Payment

Confirmations & internal monthly reporting

. Supported Assistant Treasurer in special projects in peer company

performance reviews

British Petroleum (BP) (Nov, 2008 - Sep,

2009)

Houston, TX, USA

Project: Transition NGL SAP AR operations from CoE in Calgary to NGL BU in

Houston; Cash Projections; Reconciliation of SAP GR/IR GL accounts for DS,

E&P and consolidated reporting.

Contribution: Houston Team Lead

. Led transition of NGL accounts receivable portfolio in SAP FI from

Calgary to Houston in SAP ecc. 6.0

. Attended weekly and monthly project team meetings, made

recommendations and targets for task completions, coordinated with

Houston team to respond on new issues

. Analyzed and reviewed Customer Master setup in SAP 6.0

. Analyzed open item load and distribution between USA and Canada

Customers

. Attended weekly project meetings and updated on tasks and completions

. Analyzed AR structured reporting by BU and GL

. Validated monthly GL balances for reporting

. Identified risk/ gaps in Pre-payment process & led initiative to

improve process

. Resolved individual transactional issues by reviewing OTC process and

identified issues resulting from UoM, pricing, index pricing

availability, taxes due to incorrect shipto configurations for

Canadian Customers

. Issued revised invoicing and provided documentation for GL entries

. Participated in BI initiative in reducing DSO for Canadian and US

customer & reporting KPIs

. Uploaded certificates of exemption for new and existing customers in

Taxware

. Made new and improved existing Excel models for Cash Projections

. Also completed BP inter-company reconciliation project, identified and

resolved inter-company NGL GL imbalances in SAP GR/IR (SAP 4.7 & 6)

and proposed new process improvements.

US Zinc (Subsidiary of Votorantim) (Jan,2008-

July, 2008)

Houston, TX, USA

Project: FLC implementation of SAP R/3 4.7 for Zinc manufacturing from

nine legal entities to a single new legal entity with Brazilian parent and

additional Brazilian reporting requirements after an acquisition. Project

team included company SME, Brazilian implementation consultants, and US PM

& support.

Contribution: Lead- SAP Data Migration Analysis

. Mapped Cost Centers in SAP CO and prepared Oracle Master Data to SAP

Master Data Tables for Customer Master, Vendor Master, Banks,

Logistics trucking routes, Material Master & Credit

. Created Sales views for Material Master

. Advised client on Customer Master partnership functions resulting in

hierarchy approach vs. one to one relationship

. Developed strategy for fixed assets previously distributed over nine

legal entities to be incorporated into a single legal entity

. Defined and Wrote scope of work for SAP FA upload after analyzing

Fixed Assets data from 9 plants, prepared data upload files

. Conducted research on tax guidelines for meeting US and Brazilian

Depreciation standards from published resources and reported findings

. Mapped fixed asset tables with US and Brazil depreciation

considerations

. Conducted Price testing for indexed price products in Sales Order and

verified Sales Order types

. Conducted UAT for SD and MM and identified and documented special

processes not directly configured in SAP

. Delivered User Training to Company employees in MM, PP & FI

. Excel Modeling for training needs and management reporting

Texas Medical Center

Project: Contract review, negotiation for Clinical, Nursing & Pharmacy

Contract and bid evaluation for a new lab automation procurement

initiative.

Contribution: As Supply Chain Analyst/Contract Manager

. Supported procurement functions of Clinical, Nursing and Pharmacy

teams including need assessment, procurement requirements, reviewed

major contracts for financial risk, identified gaps and negotiated

terms with suppliers

. Analyzed bids for major lab development, met with senior management

and made presentations for lab procurement strategy saving the center

re-bidding of initiative

ConocoPhillips Company as Sr. Analyst/Advisor/Operations Supervisor (Sep,

2002-Sep, 2007)

Houston, TX, USA

Summary: As full time employee worked on progressively responsible

positions as independent contributor & team lead positions with direct

reports. As functionally responsible and managing role responsibilities

also worked on special projects, participated in SAP conversion & upgrade,

made recommendations in OTC & P2P process.

Treasury/Credit Analyst:

SAP Project: After merger between Conoco & Phillips combine and merge

Customer Master, Counter party Risk and Define Credit and AR processes in

OTC process in a single upgraded SAP 4.7 system from two SAP instances

Contribution in SAP Upgrade:

. Participated in defining two separate Customer Master data into a

single Master Data requirement for Four BU

. Validated Customer Master set-up & Partner Functions including Sales

Org and sales offices

. Consolidated Credit limits for the newly created Customer Master

. Consolidated and standardized payment terms by BU and Sales Office

after contract reviews

. UAT and Balance Validation for AR GL balances

. Validated AR balances for open items by customer

. Resolved AR billing issues by viewing order to cash process for

individual transactions including Customer Master setup, UoM, pricing,

taxes, material numbers, discounts & Contracts

. Acted as business lead for BI in DSO under a six sigma project for

Specialty products for Global Customers

. Identified and Documented special processes for billing & settlement

for foreign currency billing in SAP configured for a single currency

. Identified and Documented special netting processes for customer /

Vendor relationships with single party where automatic netting was not

possible

. Approved and vetted Customer Master Data before establishing new

customers in SAP

. Participated and improved Info Cubes development for AR reporting in

BI

. UAT for special scenarios and reporting

. Implemented change of lock boxes for Customer accounts & change from

check to electronic/ACH methods of payment

. Reviewed, recommended and validated Credit process in "Order to Cash"

process for direct sales and buyback programs

Business Role: Manage DS global credit portfolio & AR, issue and manage

collateral, improve credit quality, DSO and implement risk mitigation. Had

one direct report and acted as SME for junior analysts on team.

OEM Procurement Advisor:

Contribution in SAP P2P Process: Participate in ongoing P2P review, attend

meeting, understand MM category & Advise on Business Improvement

opportunities

. Attended P2P meetings and provided comments & recommendations

. Provided feedback on challenges in spend analysis given the MM

categories and on new processes being defined for P2P processes

. Analyzed MM structure and spend analysis for category development &

management

. Updated pricing and setup new contracts in SAP for suppliers

. Responded to Supplier enquiries for payments & Created performance

metrics for suppliers

Business Role: OEM Finance Team Lead & 'Automation' (IT Hardware & Software

for plant operations) Category Procurement Lead - analyzed and approved

procurement synergies on Key Contracts,, projected Budgets & LRP, reported

monthly performance and implemented TCO modeling & training, negotiated

global procurement contracts

Marine Transportation Analyst/Operational Supervisor:

Business Role: Create marine transport simulation and analysis for new and

existing projects to measure project impact on operations of ports,

storage, fleet & economics.

Financial Analyst, Sercel Inc. (Jul, 2001 -

Apr, 2002)

Houston. TX

Business Role: Analyze accounts payables, identify variances, resolved

price discrepancies, and resolve merger related AP issues post merger

. Identified bottle necks in P2P process and recommended process to

resolve issues requiring support from procurement and logistics

. Developed periodic reporting between BU's and AP to improve

coordination between Procurement, inventory and AP

. Identified and recovered overpayments to suppliers and strengthened

supplier relationships

Consultant, Pathfinder Group Inc. (Jan, 1994 - Jan,

2001)

Burtonsville, MD, USA

Business Role: Provided business and financial advice to small to medium

businesses and individuals as registered stockbroker, investment advisor

and business consultant

. As investment advisor recommended financial planning and managed

assets including stock & bonds, mutual funds, annuities, life and

health policies, & business planning

. As investment manager successfully grew commercial real estate

investments from $2MM to 10 MM for an investment group in Virginia.

. Maintained financial books and filed taxes for 5 partnerships and 2

corporations engaged in commercial real estate investments and

consumer goods distribution.

Account Manager, The Acacia Group/ J. W. Gantt & Associates/ Kober

Financial

Greenbelt/Columbia/Baltimore, MD, USA (Jan, 1992 - Jan,

1994)

Business Role: Developed new business and offer full scale fee based

financial and investment planning services

. Successfully managed the 2nd highest equity client book of individual

stock investors

. Provided and managed a group health plan for a local IT firm with more

than 100 employees

. Wrote business expansion plan for sign company in northern Virginia

. Wrote financial plans for individuals & provided financial products

Senior Collector, Chevy Chase FSB/ The Hecht's Company (A subsidiary of May

Departmental Stores) (Jul, 1988 -

Jan, 1992)

Bethesda, MD/Silver Spring, MD, USA

Business Role: Managed pre charge-off delinquency for a revolving

unsecured credit card portfolio

. Successfully managed a portfolio of delinquent accounts of more than

300 customer

. Recovered 40% beating the company goals

Officer, Muslim Commercial Bank Ltd. (Apr, 1984 - Apr,

1988)

Karachi, Pakistan

Business Role: Perform consumer, commercial and international banking

functions as a bank officer

. Originated and underwrote commercial loans & export projects in

leading branches of the bank

. Developed and conducted training programs in international banking at

the bank's training institute and instructed in international banking.

. Managed Women's banking division - developed and implemented policy,

monitored progress of two exclusive women branches and 75 banking

counters and reported to senior executive management. The project was

later rolled in to the First Women's Bank in Pakistan.

EDUCATION

o Masters in Geography and post-graduate course work in Applied Economic

and Finance, University of Karachi, Karachi, Pakistan, 1982 -84.

o Undergraduate in Geography with minors in Geology and Mathematics,

University of Karachi, Karachi, Pakistan, 1977-1982.

TRAINING & CERTIFICATION

o SAP End to End 101 (2013)

o ITIL Foundation Certificate (2013)

o BOA Cransoft, Cape Cod (2011)

o SAP FI/CO, Enterprise Logic, Houston (2009).

o Online course in Financial Risk Management (FRM), (2007)

o Project Management Fundamentals, COP, Ponca (2007).

o Maritime Economics, Lloyd's Maritime, London (2007).

o Certified International Credit Professional (CICP), (2004-7).

o Diploma in Banking, FCIB, Washington DC (1986-2004).

o Online course in Data Analysis & Business Modeling in Excel (2006).

o Excellence in Modeling, COP, Houston (2004).

o Course in Decision Risk & Analysis, COP, Houston (2003).

o Series 7, 63 & 65 (stock broker/investment advisor) 1992-2004.

o Courses in Banking, commercial finance, project finance, credit and

collection (1985 - 2007).

SOFTWARE: SAP (FI, CO, SD, MM, PRA, SAP oil and gas), ITIL, Solution

Manager, Remedy, BOA Cransoft, Business Warehouse, BI Reporting, Access,

SQL, Visio, Share point, MS Word, Excel, Power Point, Ariba, Sandwell

Transportation Software, Peachtree, TRAMS, Turbo Tax, QuickBooks, Fourth

shift.

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