Sales Customer Service

Marcus Jordan

***** **********, ******* *******, **, 48071

(517) 927 - 2335

**********@*****.***

Education: Michigan State University/ 1996-2001

BA, FINANCE

Work Experience:

Global Funding – Madison Heights, MI 1/14 - Present

Sr. Account Executive/Team Leader

-Assisting business owners in obtaining financing to help increase profits and expand their business.

-Effectively coached and trained new business bankers to achieve sales goals.

-Implemented effective sales strategies leading to higher production of closing volume.

United Shore Financial Services - Troy, MI 12/11 – 01/14

Loan Officer/Team Leader

-Communicating effectively with clients using extensive sales process to assist in the refinance of home mortgages.

-Assisting with coaching and training of new loan officers to achieve sales goals.

-Focused on entire team continuous improvement in becoming the best sales team surpassing our goals.

JPMorgan Chase Bank - Detroit, MI 8/07 – 12/11

Business Banking Specialist/Personal Banker

-Managed several areas of banking including opening consumer and business client accounts.

-Licensed with Series 6,63 and health and life insurance advised clients with investing in annuities and brokerage accounts.

-Promoted to Small Business Specialist after eight months as a personal banker.

Quicken Loans- Livonia / Detroit MI 2/03 – 8/0 7

Executive Mortgage Banker

-Assisting families across the country in refinancing their home mortgage. -Communicating effectively with clients in over 30 different states.

-Consistently achieved sales goals as an Executive Mortgage Banker.

Certificates & Skills: -Licensed Series 6 Investment License

-Licensed Series 63 Investment License

-Licensed Health and Life Insurance

- Sales person of the month Certificates and Awards

-Excellent computer skills Micros POS System, Microsoft Office, Pro and Quick Office

-Great communication/people skills; 10+ years of Customer Service experience, great client/employee rapport, networking/team-building.

-Organized, attention to detail, efficient, sense of urgency, service-oriented

-Great attitude, overall awareness, ability to adapt, ability to follow instructions

-Quick-learner, hardworking, focused, team-player, strong leader.

-Friendly, enthusiastic, reliable, willing, and respectful.

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