Data Entry/Customer Service Sales
Resume:
Karla Kennard
*** **** ******, ******* ****, PA *6117
*****.*********@*****.***
SUMMARY
Dependable seasoned production supervisor with over 9 years of experience supervising/coordinating the activities of
40+ employees in a manufacturing and assembly facility with a labor agreement. Over 8 years of experience in
customer service/data entry. Also experienced in Kronos, E-Time, SAP, AS400, Microsoft Office Suite, planning,
scheduling, billing, purchasing, Web Works, forklift operation and aerial platform lift operation.
EXPERIENCE
Heraeus Electro-Nite, Ellwood City, PA
Production Supervisor January 2006 – March
2015
• Worked well in a team environment with demonstrated ability to manage in a high pressured, deadline oriented,
production environment
• Set good example for departmental employees to follow, and ensured that all tasks were carried out in a safe,
professional, and timely manner in accordance with Company Policies and Procedures
• Promoted a culture of openness, honesty, and integrity in all operations
• Assigned personnel to achieve daily production goals
• Conducted meeting to review safety, environmental, quality, productivity, and 5s targets
• Reviewed, implemented, and followed bills of material, product specification, and deviations
• Provided training of personnel assigned to production lines in accordance with ISO 9001, ISO 14001 and company
policies and procedures
• Prepared and maintained administrative records including timekeeping, attendance, training, employee disciplinary
reporting, accident reporting, and inventory
• Managed production schedules to ensure timely delivery
Heraeus Electro-Nite, Ellwood City, PA
Production Planner/Scheduler/Inter Company Coordinator September 2003 -
January 2006
• Created production schedules in SAP and prioritized to maximize efficiency
• Ran open order report daily for outstanding production orders
• Revised production schedules due to machine breakdowns or material issues
• Participated in weekly production team meetings
• Identified WIP issues
• Reported production numbers versus schedule
• Identified issues preventing achievement of schedule
• Presented weekly production schedule for discussion and revision
• Coordination of all intercompany (HEN Belgium, HEN Mexico, HEN Canada) shipments
• Worked closely with all planning, inventory control, logistics, and plant supervisors
• Kanban system
L&N Metallurgical, Ellwood City, PA
Customer Service Coordinator January 1995 – September 2003
• Interfaced with customers and sales representatives to handle sales service functions
• Handled incoming phone calls related to; order placement, return material requests, product samples, and sales
promotions.
Karla Kennard
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• Handled and resolved customer complaints/inquires via mail, fax or phone in a timely and accurate manner
• Assisted in product purchasing and order fulfillment activities such as taking orders, giving pricing information, and
determining appropriated shipping methods
• Monitored product order shipment to ensure on-time delivery to customers
• Provided price and cost proposals in response to customer’s requests
• Understanding of company’s products, their functions and alternatives
• Maintained database of customer sales orders and invoicing records
• Entered orders/information in AS400 and SAP computer systems
L&N Metallurgical, Ellwood City, PA
Order Entry/Billing Clerk/Inventory Control Clerk/Good Receipts Clerk April 1985 -
January 1995
• Entered customer orders for Sales Department
• Processed invoices for payment to customers
• Updated customer files with issued invoices
• Processed credit memos
• Updated customer master file with contact information
• Monitored/maintained current inventory levels; processed purchase orders; tracked orders and investigated problems
• Recorded purchases, maintained database, performed physical count of inventory, and reconciled actual stock count to
computer-generated reports
• Performed routine clerical duties, including data entry, answering telephones, and miscellaneous job-related duties as
assigned
PREVIOUS EXPERIENCE
Leeds & Northrup Company – Data Entry/Computer Terminal Operator: Compiled, sorted and verified the accuracy of
data before it was entered, located and corrected data entry errors, maintained logs of activities and completed work, loaded
machines with required input/output media
Citizens Budget Finance Company Clerk: Processed loans and bill payments, daily and monthly reconciliations
Ellwood City Police Department Clerk Dispatcher: Handled incoming calls from community and other police department
personnel, dispatched police to incidents, typed police reports, updated daily activity log, microfilmed
EDUCATION
Point Park University, Pittsburgh, PA Bachelor of Science,
Business
TRAININGS/CERTFICATIONS
The Conference on Customer Service
ISO 9001:200 Internal Auditor Course
Problem Solving Course
Visual Management Webinar Training
Vital Tools for Process Control & Continuous Improvement (Visual Management)
Hazard Communication Training
Aerial Work Platform Safety (Boom & Scissor Lift) - Forklift Operator Training
Drug & Alcohol Awareness for Supervisors and Managers
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