Polished Program/Project Manager Professional

713-***-**** – **************@*******.*** Drive

Danielle Hicks

CAREER SUMMARY

• Tenured Legislative Aide and Financial Advisor for the U. S. Congress and the Texas Legislature (-the House of

Representatives for both entities) with comprehensive knowledge about legislative processes, policies and practices.

• Effective and accountable Healthcare/Fortune 500 leader responsible for development of innovative technology

solutions of complex business challenges and senior level operational strategies (inclusive of leading “mission-

critical” business and capitalization strategies) that resulted in the institution of cost saving initiatives that generated

operational savings of 20% and assisted in new business development (30-40% of annual sales).

1. Proven high-performer with a strong orientation for delivering and developing solutions via quality cost-

effective business measures on multiple/simultaneous efforts that includes creating a global sales tool for a Fortune

200.

2. Consistent record of delivering extraordinary results in growth, revenue and operational

performance/profitability by streamlining processes and strict budgets in Fortune 200 corporations.

INDUSTRIES AREAS OF EXPERTISE

Legal: Fulbright & Jaworski & other Private Practices Oil & Gas: Shell, Cameron International,

(Business Operations, IT, PMO & Training) Transocean & others (IT, PMO, Operations

[P&L/Mergers] & Traders)

Healthcare: ERPs & Ops (QSI, Methodist, HCHD, Travel & Retail (Sales & Customer Service

York Plaza, Eckerd’s; Kelsey, InteliStaf, MSN Health Mgmt., Start-up Consultancy & Marketing)

Staffing)

(IT, PMO, Ops & Pharmaceutical Sales & Direct Patient Care)

Government: City – State & Federal Education (Collegiate & For Profit Organization)

(Legislation, ProjMgmt., Ops & Finance (P&L) &

Consultant)

Computer Technology/Software: Compaq/Hewlett Packard, BMC, & other Consultancy Clients

(Ops, IT (includes Cloud), Marketing, PMO, Supply Chain, Business Continuity Disaster Recovery)

ACCOMPLISHMENTS SKILLS

• Budget responsibilities for 1-Million to 1.8-Billion (-inclusive of budgetary reporting to C-Level Executives).

• Direct Staff Mgmt.: 35+ & 150+ non-profit volunteers.

• Asset management, procurement, intellectual property governance and supply chain management.

• Business Process Improvement, Change Management/Strategy Integration (ADKAR), Contracts/Client Relationship

Management, Emergency & Disaster Recovery Management, APICS, Certified Green Belt Trainer & Group

Facilitator.

• Experience with delivering ERP’s and multiple OS/OLAP, Reporting & ETL Tools/Databases/Software/Applications

(i.e., MS Office Suite SAP (-latest configuration is ECC6.0 / Modules: Analytics, Financial, Human Capital Mgmt.,

Procurement & Logistics, Product Dev. & Manufacturing, Sales and Services and Corporate Services), Salesforce,

MOSS, Web Sphere, .Net, PeopleSoft, Oracle, SQL Server, Primavera, Saba, SkillSoft & host of others).

• O&G Trading (Endur [Basic]) & Transocean HRIS Upgrade (PeopleSoft & SOA) Software/Systems Upgrades, BI,

Reconciliation/Transition of Enterprises.

• Provided studies on BI/competitive intelligence and market analysis on market share/entry barriers for companies.

• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.) and executed change

management strategies based upon continuous improvement solutions.

• Managed Sr. Level Managers for division in clearing over-commitments, management of backlog, prioritize

resolution of interfaces/projects as evidenced by the 78% revenue increase for delivery of 98 client efforts [1Qtr].

EDUCATION CERTIFICATIONS MEMBERSHIPS

Master’s in Business Administration Capella University

Bachelors of Science – Health Care Administration Texas Southern University

Certified Project Management Professional Project Management Institute (PMI)

Master’s Certification in Project Management George Washington University

713-***-**** – **************@*******.*** Drive

Danielle Hicks

Certified Scrum Master Scrum Alliance

Certified Green Belt Trainer & Black Belt Trained (Six Sigma

Plus)

713-***-**** – **************@*******.*** Drive

Danielle Hicks

Cameron International Enterprise Business Lead July 2013 – October 17, 2014

Project Management Lead for multi-phase/multi-year enterprise business transformation effort across multiple

functional areas for an ERP implementation (SAP) (-inclusive of project change management strategies).

Responsibilities included identification of data/process management improvements and to serve as a liaison for pricing

and commission’s policies. Responsible for delivery of multi-departmental/ divisional leadership alignments strategies

with/for C-Level stakeholders. Responsible for international roadshows to execute on new PMO model/strategies.

QSI-NextGen Healthcare Director of I&T December 2012 – April 2013

Managed a large client implementations team and delivered a profitable hospital solutions suite of products/services.

Lead multiple software implementations; managed PMO; managed the build of interfaces and other technical services.

Developed and executed strategy for improving business revenue and processes. Responsible for aiding clients attain

Meaningful Use Stage 1 & 2 via EHR/EMR and ICD-10. Manage lifecycle of hardware assessment and code

development from ideation-to sprints to deployment. Migrated more than 100+ client install from Waterfall to Scrum.

Hewlett Packard-Enterprise Services Multiple Roles December 1999 – September 2012

Program Manager, USGD Operations Programs/Projects: Hired to start-up and manage USGD Cloud Projects,

Assets, Contracts & License Management; SAP Implementations (CATW-FI/CO-HCM); Governance COMPAS/CATW

systems and Training & Communications. Exceeded operational objectives. HP HR Diversity Council Member.

HPIT – BUSINESS PLANNING MANAGER (Training Program, Special Projects, Communications & Portfolios

Mgmt.)

Primary driving for the operational development and management of the Data Management & Information Technology

Services (DMITS) Training Program. Executive Advisory & HP IT Learning & Development Council Member

(Governance). Development/management of strategies for skills development and Strategy & Portfolio management.

PORTFOLIO MANAGER: Supervised the adherence to policies, protocols and processes for the recording the project

growth/health for the overall management and quality of major projects [included BI & DW efforts]. Managed

governance between BU/GPMO/Portfolio Operations for solving inquiries encountered during project operations.

PARTNER ALLIANCE MANAGER – CONSULTANT: Responsible for the lean manufacturing management of

Guadalajara, Mexico facility business partner relationship, supply chain, contracts and design manufacturing principles.

Contract Administrator & Special Project Lead for managing senior global projects: SOX 404/302

Integration/Compliance; Federal Electronic Invoicing Program; EDI/SAP Implementation; multiple taskforces. Managed

cross-functional groups.

PROJECT MANAGER – BUSINESS ANALYST – NA ALLOCATIONS & EMERGENCY RESPONSE

MANAGER: Responsible for Business Planning & Strategy Ops and business projects for the accomplishment of IT

strategic goals/projects. BA for eCommerce-Cloud/Web solutions; requirements definition; financial audits; quality

process improvements; Design of As-is/To-Be Migrations; metrics and reporting. Prepared business cases; feasibility

studies; strategic directional reviews. Lead for projects/program implementations (1.8B) (i.e., Systems - Applications,

Cost Analysis-Reduction-Controls, BI/DW, product development and MOC efforts. Served as Emergency Response

Manager for Disaster Recovery.

Sogeti USA L.L.C. PRINCIPAL BUSINESS June 2007 – June 2009

CONSULTANT

Business Consultant responsible for client projects, relationship management, practice development activities, project

management, business analysis and training for clients and internal operations. Worked on several rapid Proof of

Concept projects in pre-sales engagements including a B2B application. Served as Senior PM, Business Analyst

(Technical/Functional), Program Admin. for O&G 12-15 mid-/large projects and IT strategist. Responsible for

requirements analysis (As-Is/To-be/Migration Strategies); implementations/integrations of business/IT solutions.

Analyzed the feasibility of leveraging/creating new systems/architecture. PROJECT & PROGRAM MGR. (3M+

Budgets).

Fulbright & Jaworski, L.L.P. SR. PROJECT MANAGER – IT June 2005 – June 2007

PMO

Managed IT PMO portfolio that included internal/external strategic engagements, application upgrades, implemented

project governance structures/procedures for EPM/PPM, Knowledge Management & CRM initiatives. Coordinated and

713-***-**** – **************@*******.*** Drive

Danielle Hicks

co-managed the development of an internal PMO. Provided leadership to diverse teams/divisions/geographies for

programs, risks management, creating priorities and alternative options for enterprise. Lead for MOC. BA for examining

and recommending improvements for processes, systems, software architecture, workflows, requirements gathering.

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