front desk agent

Cynthia Rock

*** ***** ***

Pawtucket, Rhode Island, 02861

401-***-****

*************@*****.***

Experience:

****- *******: Best Western Plus, Seekonk, Ma

Guest Service Agent

• Making of reservations. Checking guest in and out as necessary

• Handling multiple telephone lines. Responsible for keeping track of faxes and emails.

• Responsible for all credit card and cash payments for reservations as well as the accurate gathering of all

information.

• Providing exceptional customer service. Working with the guest o find solutions for needs and/ or

complaints.

2013-2014 Bethany Home of Rhode Island, East Providence, Rhode Island

Receptionist/ Nursing Scheduler

• Responsible for faxes, emails, filing.

• Verifying Insurance claims

• Keeping up to date information in resident files

• Handling Daily needs of residents

• Generated the weekly nursing schedules.

• Handling vacation requests, medical leave, personal time request.

2009-2012 MGM Grand at Foxwoods, Mashantucket, CT

Guest Room Attendant

• Maintained high quality room for guests

• Provided four diamond customer services

• Assisted in providing solution for customer complaints

2008-2009 Senior Helper, Warwick, Rhode Island

Certified Nurse Assistant/ Home care provider

• Traveled to residents home to provide daily home care needs

• Changed medical dressings and cleaned medical equipment

• Provided assistance with everyday tasks that needed to be completed

• Transported residents to doctor appointments

Education:

High School Diploma

• Westerly High School, Westerly, Rhode island

Certified Nursing Assistant Certification

• Chariho vocational program

Skills:

Working knowledge of:

• Windows 7, 8, xp

• Microsoft word, Excel, PowerPoint, outlook

• Visual Matrix, Mega sys

• Multi lined Telephones.

Contact this candidate