Territory Manager
Resume:
Kate Markwith
****.********@*****.***
SUMMARY: Seeking a field sales opportunity with a market leader in the pharmaceutical sector.
Top-performing, highly motivated Territory Manager at AbbVie with 15+ year’s extensive
experience in gastroenterology and chronic disease management. Expertise in improving patient
outcomes through patient education, understanding of payers and access, and integration of
healthcare providers, patient, and community resources.
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RELEVANT Managed one of the largest territories on a 36-person team, supporting 800+ patients, 250+
STRENGTHS: Health Care Providers (HCP) and 5 sales districts
• Top performer, exceeding all performance metrics for 2012, 2013, and 2014
• Promoted to District Trainer, coaching a 6-person team with two new-hires and guiding
colleagues about performance strategies, territory management, and corporate guidelines
• Developed a Performance Recognition Award, collaborating with Training & Development,
peers, and senior leadership to design a tool to recognize success
OFESSIONAL Quintiles, Parsippany, NJ July 2012 – Present
EXPERIENCE: An international contract research company with $3.7B in sales and 27,000 employees worldwide
providing services for biotech and pharmaceutical clients.
Territory Manager, AbbVie Immunology – Southeast Region: FL
• Manage a non-branded, patient services program – Crohns and Colitis Patient Advocacy –
benefiting Inflammatory Bowel Disease patients, promoting the resource to
gastroenterologists, mid-levels, and community leaders
• Developed the South Florida territory, growing the customer base to 800+ and servicing 250+
HCPs while consistently representing one of the largest customer queues across a 36-
person team
• Promoted to District Trainer, coaching a 6-person team with 2 new employees on
compliance, IT systems, territory management, and performance strategies
• Ability to build rapport and relationships by interacting effectively with employees and
external contacts at all levels, demonstrating the awareness of their needs and responding
with the appropriate action
• Collaborate with sales teams, marketing, leadership and peers to ensure program success
• Understands the role of managed care and has partnered with managed care organizations
and health plans to improve patient outcomes and patient centric care
• Ability to work both independently and in a team setting towards meeting established
objectives
• Appointed District lead for program feedback, liaising with in-house marketing, management,
and peers to develop continuing education team calls
• Designed and implemented numerous continuing education programs for national team
• Developed a Performance Recognition Award, collaborating with Training & Development,
peers, and senior leadership to create a tool to track and recognize success
• Applies a range of traditional and non-traditional problem-solving techniques to think through
and solve issues creatively to improve performance and company effectiveness
• Exceeded 2012, 2013, and 2014 performance metrics
• Recipient of the March 2014 Patient Advocate of the Month Award and multiple Yay You
Awards for Teamwork, Innovation, and Pioneering
• Repeatedly scoring above average performance review scores on Field Ride Along Reports
from both AbbVie and Quintiles managers
Kate Markwith
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Homeless Services Network, Orlando, FL October 2010 – July 2012
Lead agency for the HUD continuum of care in the greater central Florida area, providing grant
distribution and management of housing programs.
Case Manager
• Managed the HSN Seminole County Shelter+Care program, including client applications,
approvals, leasing and coordination of case management with partner agencies
• Provided ongoing case management, education, and advocacy for up to 24 Shelter+Care
clients with debilitating and persistent mental illness, history of chronic substance use,
HIV/AIDS, and/or physical impairment
• Oversaw the HSN Scattered Site Housing program, including client applications, approval,
leasing and case management for up to 14 families
• Managed education and advocacy for up to 14 Scattered Sites families to help them obtain
stable housing, increase skills or income, and transition positively within two years
• Analyzed participant income and resources to identify monthly rent contributions
• Inspected housing units for compliance with Housing Quality Standards developed by HUD
• Organized and maintained monthly maintenance of files for each eligible participant in the
Homeless Management Information Systems (HMIS) data base
• Processed monthly rental payments to landlords and advocated for clients when housing
concerns arose
• Documented and audited monthly Service Match Reports from partner-agency case
managers to ensure all grant match requirements were met
• Completes monthly, quarterly, and annual reports on outcomes achieved
• Trained case managers at sponsoring agencies to ensure effective screening of applicants
and documentation of grant requirements
• Worked with property management representatives to facilitate the availability of
Shelter+Care and Scattered Site units, educating them on client characteristics and program
funding benefits
• Participated in monthly staff meetings to review program availability and current participant
case plans
• Provided community referrals and general search assistance to individuals who do not meet
HSN program requirements
Institute for Social and Behavioral Sciences, Orlando, FL January 2007 – July 2011
Specializes in research relevant to public policy issues in the Orlando region.
Senior Research Associate
• Supervised 12 associates in the calling center
• Trained new staff members
• Cold called clientele to collect information for qualitative and quantitative projects for various
cities in the Central Florida region
• Responsible for data entry of collected information
DUCATION: University of Miami, Miami, FL
Certificate in Patient Advocacy
University of Central Florida, Orlando, FL
Bachelor of Arts, Major: Sociology
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OMMUNITY Youth Counselor: Youth Rally, Inc. Summer Camp (1999 – Present)
UTREACH: • Ostomy Association of Greater Orlando Board Member (2011 – 2013)
• Young Adult Network Co-Chair (2000 – 2004)
Kate Markwith
2
ECHNICAL: Microsoft Word, PowerPoint, Excel and Outlook, WebEx, Concur and SalesForce.com, Proficient in
Motivational Interviewing
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AWARDS & Patient Advocate of the Month: AbbVie (March 2014)
COGNITION: • Multiple awards for Teamwork and Pioneering (2012-Present)
Kate Markwith
3
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