Customer Service Office
Resume:
Lerynitza Martinez
Dickinson, TX 77539
Ph: 281-***-****
*************@*****.***
*************@*****.***
Objective
Obtain a career oportunity where I can develop and contribute my knowledge in benefit of the company.
Profile
Experienced with proprietary software for data entry and retrieval; update and maintain customer data;
familiar with general office equipment including copiers, fax machines, and 10-key calculators. I have
computer knowledge including; Microsoft Office, Microsoft Word, Excel, Power Point, Publisher,
Outlook. Skilled in customer service and telephone operations; handled customer inquiries and phone
presentations in a professional manner. Trained and prepared to handle various emergency situations such
as telephone operator; identified problems and coordinated emergency response.
Experience
Familia Auto Sales 05/2010-04/2015
Business Partner/Office Administrator
Answered all incoming calls
Assist to process Dealership Licenses
Accounts receivable and payable
Processed payroll
Processed debit and credit card transactions and bank deposits
Created and processed Bill of Sales and contracts
Formal and Informal document and conversation translation English to Spanish
Purchase, ordering and distribution of supplies
Send, receive and distribute mail
Arrange of travel agenda and meeting agenda
Process and fax documentation
Preparation, File and copy all documents to be on deal jackets
Keep everything organized
Sales of vehicles
Processing of daily sales logs and bank deposits
Processing of titles registrations and Insurances
Reina, Bates & Kowalski Immigration Law Group 01/2009-03/2010
Receptionist / Administrative Assistant. Responsible for:
Sign In and Sign Out
Formal and Informal translations
Assisted Paralegals with application submission and processing
Scheduled and Coordinated Rescheduling of existing clients and potential clients
Processed and received client payments and statements
Processed and managed office deposits and petty cash
Handled Outgoing mail and distributed incoming mail
Transcribed attorney transcript recordings
Assisted and explained new clients contract opening process
Created new case files
Met with vendors and put presentations for the Office Administrator
Managed the office supplies and kept detailed inventory list
Traveled to the other Houston office to cover shifts as needed
Children’s Surgical Associates 2007-2008
Front Desk Coordinator. Responsible for:
Greet patients
Check In and Check out
Schedule/reschedule new and established patients for the closest office
Answering office phone and transfer calls to respective person also take messages
Insurance verification and referral request also Medicaid authorizations
Update patient information in the computer system also helped billing department to send out
correspondence
Put charts together for new patients and established patients in a timely manner before clinic
Confirm appointments
Responsible to order office supplies
Organize and distribute faxes
Managed Medical Records when a doctor’s office or insurance company requested any copy of record
Translate all documents from English to Spanish and vice verse also helped doctor during clinic to
translate with parents that did not spoke the language
Travel to satellite offices
LDG Financial Service 2006-2007
Receptionist. Responsible for:
Responsible in switchboard
Fax and Copy Letter
Helped with collections
Respond with letter to creditor and debtor
Assist administrative staff
Communication Skill (Spanish-English)
Coordinator of incoming and outgoing mail
Assist with Administrative paper work and documents
Helped with bankruptcies and disputes
Atlanta Heart Center 2005–2006
Office Assistant. Responsible for:
Check In and Check Out
Processed and managed office deposits and petty cash
Communication Skills (Spanish-English)
Customer Service Skills
Responsible switchboard
Fax and copy documents
Management of medical records
Filing coordinator
Translate and assist with Spanish speaking patient
Coordinator of incoming and outgoing mail.
Assist with secondary insurance filing on E-MDS software
Interamerican University of Puerto Rico 2003-2004
Librarian Assistant. Responsible for:
Handled both dial-in and dial-out phone contacts with tact and professionalism
Knowledge in office equipment (photocopier, switchboard)
Communication skills (English and Spanish)
Computer knowledge (Microsoft office, Microsoft Word, Excel, Power Point, Publisher, Outlook,
Workflows, Supreme Office)
Education
University of Phoenix on line and In Campus 2005 – 2009
Criminal Justice 3 years
Interactive College 2007
Graduated ESL Diploma
Dunwoody, GA
Interamerican University Of Puerto Rico 2003-
2004
Criminal Justice one year
Earned High School Diploma Academy Alexandra 2003
Ponce, Puerto Rico
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