Customer Service Test Cases

Michael Haynie

Email: *********@*****.***

Mobile: 347-***-****

PROFESSIONAL SUMMARY:

• Experience in manual and automated testing such as White Box, Black Box Testing using

Automation Tools/Libraries.

• Experience in developing Test Plans and Test Cases using business requirements and

design documents while specifying Testing overview, Approach, Strategy, Scope, Roles and

Functional Testing, Integration Testing, Regression Testing, Backend Testing

• Extensive experience in using Selenium test tool for web applications.

• Experience in UI testing and regression testing using Selenium WebDriver, IDE.

• Experience in designing test cases using Java, JUnit/TestNG with Eclipse.

• Proficient in Java technologies – Core Java, Collections, IO, JUnit, TestNG and

JDBC.

• Experience in designing and implementing basic SQL queries

• Proficient in implementing various scrum and distributed agile techniques to ensure task

planning and tracking.

• Expertise on working with Microsoft Office Suite (Word, Excel, Power Point).

• Ability to work well in fast paced, dynamic team environment.

• Strong verbal, written communication skills with Good organizational& interpersonal

skills.

• Quick learner, Self-motivated, Excellent analytical and always a team member.

EDUCATION:

University At Albany BA Computer Science 2010-2014

TECHNICAL SKILLS:

Operating Systems Windows, Unix/Linux

Languages Java, C, HTML,SQL

Concepts OOPS, SDLC, Waterfall, Agile/ Scrum

Testing Tools Selenium Web Driver, RC/IDE, JUnit, Test NG

Databases/SQL Tools Oracle, MySQL

PROFESSIONAL EXPERIENCE:

#1 Liberteks Internship

Dec 2013 to May 2015

Liberteks is a small business developing a web app that allows their customers to create online

dictionaries. The dictionaries would allow the customers to continually create a listing of words

and their definitions that apply to their businesses. The dictionary would allow for continuous

learning for all employees.

Michael Haynie

Email: *********@*****.***

Mobile: 347-***-****

Job Responsibilities:

• Involved in testing of various modules.

• Created test cases and executed and documented the test results.

• Tested web application using TestNG and Selenium Framework and managed database

on SQL.

• Develop a Test Framework in Selenium & TestNG for Regression testing.

• Created front end using HTML and CSS

• Used PHP to interact with SQL database.

• Used Firebug to select CSS selectors and XPath to identify UI elements.

• Created and executed SQL queries to validate the data, and used data manipulation

language.

Technology: Java, HTML, CSS, TestNG, Selenium, WebDriver, SQL, Eclipse

#2 GCS Agent. Part-time

Aug 2014- present

GCS is a child company to MTA that books trips and provides same day services for the

Acess A Ride program.

Job Responsibilities:

Provide customers with a fast and easy way to book their trips in advanced

Provide great customer service to client

Solve any same day issues the client may have

Contact this candidate